Hotel dekat The Harbor Rockwall Mall

"Staff was okay. Went to check in and waited an hr because rooms weren't clean. in my booking I requested a first or second story case of emergency since am in a knee brace I would not be able to take the stairs. A gentleman said he would take care of it and then a woman called me to check whom heard me tell the gentleman and told me I was on the 4th floor. I get in the room with my family for all to shower and we had 2 full sets of towels. My husband went down and was told they had none...

"I like that it was away from the highway, so vehicle noise was low. Has a nice maintained outside area to walk and walk your dogs. Our room was neat and clean. We used the washer and dryer very convenient and clean. My con was the noisy a/c, but I can put up with it, cause it sure did cool well. All in all everything was wonderful and people are friendly. Thank you staff and management."

"Very clean and comfortable. Close to lake and great restaurants and activities!"

"Rooms are great location is wonderful. Lots of shops and restaurants in the same complex. Staff was less to be desired. Front desk gal was just rude. Clearly did not want to be there and did not want to be helpful."

"All TV’s where not working in the morning in all rooms to watch the news , they came back on after a couple hours ."

"Very comfortable and clean hotel. Staff was helpful and welcoming."

"Right off I 30. Did use the amenities. That is why a lower score. We were there 12 days. Kept the room clean for us. Had to add a day. No problem. Did not have to leave the room. Just paperwork,"

"I booked 2 rooms because my mom had to have surgery.. the hospital called the last minute and canceled the surgery. The hotel management would not agree to refund. Under the circumstances I would think they had a enough empathy & compassion not to charge us. That's over $300 that i can't get back.."

"Clean hotel with all the basics. Great for price and location"

"Everyone was so nice. I even dropped a bottle of wine in the lobby and they were so helpful about cleaning it up. Didn’t want me to touch a thing. Breakfast is a decent continental breakfast."

"1st room had ketchup on the walls crumbs on couch staff switch me rooms second room wasnt any better broken light fixtures smelly water bugs and spiders Property was filthy wanted to leave but couldn't talked to owner and got no solution just apologies"

"Dog-friendly"

"Staff was careless and when I reported the room was not clean I was told some one would go up and clean I stayed 3 days and nothing happened. The sink was clogged up for almost the entire time I was there. It was terrible"

"Funky smell and ants ate my left overs in the rooms but overall fair"

"Staff was horrible. It smelled old & wet. The room was not clean. They wouldn’t restock breakfast. Just save yourself the time & money and go elsewhere."

"Comfortable bed and choice of pillows. Shower got warm after a few minutes but never did get hot during my 3 night stay. Plenty of food choices nearby by as well as grocery stores."

"Very nice, clean hotel with friendly and helpful staff."

"Struggled to get tv working how we needed it."

"The staff was informative and very accommodating. For the area, the Inn of Rockwall, is an understated Holiday Inn."