Hotel dekat The Highlands of Elgin

"Staff at front desk were great. Hotel clean. Only issue was wirh breakfast that we paid for, it was a good, however the staff that morning could have been more attentive it was a full house with a girls hockey team when we arived for breakfast at 830am they were out of alot of the food and not able to replace it quickly and had issues with getting our coffee brought to us. "

"Lights are on motion sensor so when going to bathroom in middle of night you get blinded. But other than that it was perfect! Comfortable sheets/bedding. Clean and great breakfast!"

"Nice place!"

"This is a new hotel that is probably trying to reach its sweet spot. It was understaffed (IMHO) and not really fully equipped. They try to tout themselves as "Green" but do not provide containers for recycling cans, glass, paper, etc. Why in the world water glasses are not provided in the rooms I simply could not comprehend. We were told to go downstairs and pick up some paper coffee cups or, if the morning breakfast site was open, we could get plastic. Really? Just how cheap can you be? ...

"I would say the only thing i enjoyed was the front desk gentleman that helped me out but other than that i wouldnt come back honestly. It was dirty and our toilet wasnt working."

"Friendly and helpful staff. The room was clean and quiet."

"Helpful and accommodating with our service dogs. No parking for pickup and trailer."

"Very musty smelling in the lobby but the room was nice. Bed wasn’t bad for one night. If I had to stay multiple I probably would go somewhere else. Lots of dining options in walking distance."

"Bugs. I know it has to be hard to keep up with the bugs, but there were cockroaches in one of the buildings. I did call and ask to be refunded but I ended up moving to a different building and had a better experience. Overall I did not feel safe or clean staying in this hotel. "

"The policy to pay $15 per day to park your car in oversized parking lot in the middle of some vast emptiness seems like an extortion. You can't walk to the hotel so you have no choice but to drive. I pay less money to park in the city. This event has caused me too reconsider booking with Marriott again. The sliding closet door fell off the rail and there was a little mold on the shower curtain."

"Breakfast was good, the person worked very hard to keep everything stocked for breakfast. We thought it was strange that there wasn’t an oversized chair and ottoman in the room. Not very comfortable either sitting in the desk chair or the bed. "

"Not clean"

"If the rooms were as Wonderful as The Staff this would be a 5⭐️ hotel. Rooms were nice on appearance but dated and dirty. Bathrooms were small and had to get in and out. Bath floors were dirty and tile and caulk were in need of maintenance . Carpets had burn marks and TV was Analog . Had 2 different people try and fix never happened. They asked us to move rooms to rectify but the TV was no better. "

"close to Geneva and St Charles for shopping. Breakfast was plentiful and fresh. A lot to choose from with different options daily."

"Room was fine. Breakfast was the worst we have ever had. Very low occupation. Primary use of the facility seemed to be as a homeless shelter - admirable but not good for regular travelers. We canceled a second visit."

"My first room the refrigerator didn't work. The staff was great and got me into a new room straight away. I then had a heavy water leak in the bathroom coming from the ceiling. I then found it was toilet water. The staff again took care of it, however this is too many issues for one stay. I can't justify the price I payed for such a trouble packed stay. I will be reconsidering staying at this location in the future."