Hotel dekat The Xcel Leisure Centre

"Beautiful place, can highly recommend and would definately stay again....very clean and comfortable, aptly named , breakfast was perfect "

"Staff were very friendly, the curry was tasty and the breakfast was very nice. Would definitely stay again."

"Most impressed by: The Staff, they were lovely. Breakfast was delicious. Entertainment, Colin Mills was outstanding. The bedroom was bright, airy, clean and nicely laundered. Not so good: Lift didn't go to top floor where we stayed so we had lots to carry, which was quite difficult for our party. Bathroom was not as clean as it could have been. "

"The location of the property is good. However, the staff doesn't understand anything from customer service. They don't know how to treat you. Another problem is that they always close their entrace gate, and when you ring the door, you have wait for minutes for the door to be opened despite they see you outside."

"Food was very good, reception very helpful, room very quirky. I had to book a family room as last one left - was the only room on the top floor built into the eaves. Two double bedrooms, very spacious and nice and quiet. Be aware that the rooms are in an apartment style building (bit like Butlins) across the car park. There is no lift - I was on the 2nd floor and struggled a bit with my suitcase as I have a bad hip (age!). I would also recommend to the hotel that they put some grab bars in...

"Parking ideal. Plonking new furniture in a room with very shabby decor, woodwork etc. doesn't cut it for me. I booked the double room with shared bathroom however the photos did not represent the room at all, the same photos were used for the double room with private bathroom. I was taken to my room up a very shabby steep staircase."

"Communication regarding check-in was awful. Room was really cold when I got in. Couldn't lock door at first, had to mess about freeing rhe lock (should not be my job!!) No towels or soap available. No hot water on tap. No tea/coffee making facility, although there was a kettle so at least I could get some hot water, but no cups/mugs. Went down into what I'd believed was a communal lounge & kitchen to be told by a chap who was sleeping in the lounge that it is a private room (No lock on...

"DO NOT STAY HERE. I had booked this property a week in advance and on the day i was told there was no room for me as they did not block out the bookings when they were fully booked. They claimed they had sent a message on the portal “hours in advance” However, prior to my arrival there was no message or attempt to contact myself to let me know that the property was already booked up. Thos is quite dangerous considering i am a young female travelling to a coty i do not know in the dark. I am yet...

"The room was very clean as were the reception and stairway but the rest of the hotel is still being refurbed, the bar was closed with no access to any food or drink. I am sure it will be very nice when it is finished. The staff were very helpfull."

"Didn’t even stay the night. If you picture a seedy American motel. You’re not far wrong. Do not stay here if you have suicidal thoughts. I saw my room and immediately asked for a refund, the girl said she understood and would let the manager know as she would have to process a refund. I have not had a refund having contacted the hotel again and having a email conversation with the manger. It a budget hotel, so the 2 night stay I paid for isn’t worth my time perusing. The place had just opened I...