"Everything was excellent, really nice and peaceful place. The room was exceptionally clean and the outdoor bath was very easy to set up and operate. Bathrooms were clean and well stocked, we had a very relaxing and grounding vacation. Would highly and easily recommend this to anyone. Thank you for making this a lovely stay!"
"Everything was excellent, really nice and peaceful place. The room was exceptionally clean and the outdoor bath was very easy to set up and operate. Bathrooms were clean and well stocked, we had a very relaxing and grounding vacation. Would highly and easily recommend this to anyone. Thank you for making this a lovely stay!"
"Location is perfect. Just a few minutes walk from the station and chair lift. Kitchen staff is very thoughtful. I stayed for 3 nights, although all 3 nights were hot pot for dinner with the same ingredients, the soup base was different for every night. Staff are super friendly, making you feel welcome. The only issue I had was on the first night when there kids staying and they ran around the whole lodge making all sort of noise until late."
"Location is perfect. Just a few minutes walk from the station and chair lift. Kitchen staff is very thoughtful. I stayed for 3 nights, although all 3 nights were hot pot for dinner with the same ingredients, the soup base was different for every night. Staff are super friendly, making you feel welcome. The only issue I had was on the first night when there kids staying and they ran around the whole lodge making all sort of noise until late."
"It was great experience staying at this place. Right after we went to gala Yuzawa ski came back to the hotel and dipped ourselves into the large Ofuro in the basement. Smoking was not allowed inside or well outside the house so it was the only problem me and my friends faced during the stay but all in all we enjoyed our stay at the place. Place is warm and cozy. Recommend for friends and family or in groups over 5 people. "
"It was great experience staying at this place. Right after we went to gala Yuzawa ski came back to the hotel and dipped ourselves into the large Ofuro in the basement. Smoking was not allowed inside or well outside the house so it was the only problem me and my friends faced during the stay but all in all we enjoyed our stay at the place. Place is warm and cozy. Recommend for friends and family or in groups over 5 people. "
"The property required us to contact them in advance if arriving after 6 pm. We called several times and got no answer, left messages for the to call back (in Japanese) and received no return calls. Due to their remote location we had to book another hotel in Nikko to ensure we had a place to stay. The hotel refused to refund our money. Terrible customer service. We would recommend avoiding this property at all costs!"
"The property required us to contact them in advance if arriving after 6 pm. We called several times and got no answer, left messages for the to call back (in Japanese) and received no return calls. Due to their remote location we had to book another hotel in Nikko to ensure we had a place to stay. The hotel refused to refund our money. Terrible customer service. We would recommend avoiding this property at all costs!"
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
"The hotel was build Meiji era so it has a unique character and a charm to it. However, it does not provide a modern convenience. It sets on the top of steep hill so you need to be prepared for some leg work if you don’t have a form of motor transportation."
"This resort went way above and beyond our expectations. The staff was very friendly and helpful, making us feel very comfortable when explaining how things worked. The buffet, lounge, and free drinks and snacks were wonderful. And the facilities are very clean and very well maintained. The different onsens all have different characteristics and they're all very charming and relaxing 😊 Definitely would recommend to anyone looking for a luxurious relaxing stay!"
"We absolutely loved our stay here! The hot tub was spacious enough to stretch our legs, and it was a wonderful experience to have a private hot spring bath. We’re definitely planning to return for another stay!"
"Traditional onsen experience, a lovely stay with very attentive staff. The traditional meals were a fabulous experience. Our family felt like we had visited the “real” Japan especially sleeping on futons. Highly recommend for scenery and immersive experience."
"Within 100 metres of the station and bus links to Kurobe dam and the temples.
I have marked excellent relating to this budget priced hotel so very good value.
Warning don’t be late for breakfast as it is closes on time !"
"Asaya Hotel is not only our favorite hotel in Kinugawa Onsen — it is honestly the main reason we return to Kinugawa Onsen at least once a year. Every stay reminds us why this hotel is so special.
We love the beautiful onsen facilities, especially the public baths with their larger and more spacious atmosphere. I personally prefer the public onsens, where I can fully relax and enjoy the traditional hot spring experience. My wife, on the other hand, especially enjoyed the private hot spring bath in our room, which she used throughout our stay. Having that private bath made the experience even more relaxing and convenient.
The food is another major highlight. Both the breakfast and dinner buffets are excellent, with a wide variety of choices and consistently good quality. The buffet experience is one of the things we always look forward to whenever we stay here.
Most importantly, the staff are genuinely friendly, professional, and caring. On the day of our departure, the taxi we had reserved was cancelled without our knowledge. Instead of simply apologizing or leaving us to figure it out, the hotel staff personally drove us to the train station. That level of hospitality really touched us and showed the heart of Japanese omotenashi service.
Asaya Hotel continues to be our “only hotel” choice whenever we visit Kinugawa Onsen. Between the onsens, the food, the service, and the warm hospitality, it truly feels like a place worth coming back to every year."
"Tourist IG trap. Feels nothing like Japanese. Very much an American ran hotel that pretends to be Japanese. Food both breakfast and dinner very westernized Japanese food and don’t taste good. Everything is designed to look good for a camera but no substance. My shoes were very dirty from a hike. Staff informed us they shoe cleaning service for free. Turns out just tapping the shoe. I went to front desk and ask if I can pay for a proper shoe clean. Staff was confident they have this service but this isn’t his “department” and informed me they will have the “proper team” contact me to arrange, never heard back! Horrible service. Incredible over priced for what they provide. I moved from a Japanese brand ryokan and this hotel can’t remotely compare in service and room, and they are also much more competitively price. This place is just a IG trap!!! The hype is a fraud. "