Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Premium bedding, in-room safe, desk, blackout curtains
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Reviews of Best Western Plus Travel Hotel Toronto Airport

2.5 out of 5
Best Western Plus Travel Hotel Toronto Airport
5503 Eglinton Ave W, Toronto, ON

Reviews

8.6

Excellent

Rating 10 - Excellent. 885 out of 1588 reviews" "
Rating 8 - Good. 466 out of 1588 reviews" "
Rating 6 - Okay. 116 out of 1588 reviews" "
Rating 4 - Poor. 61 out of 1588 reviews" "
Rating 2 - Terrible. 60 out of 1588 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

ed

Liked: Amenities
Very friendly staff. Polite & courteous
Stayed 2 nights in May 2024
Response from Akbar Kabir on 21 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

ramnand

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Has everything you need for a one/ two night stay.
Stayed 1 night in May 2024
Response from Akbar Kabir on 21 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Receptionist was very efficient, knowledgeable, friendly and quite engaged in helping me return my rental vehicle. Quite pleased with the entire experience.
Stayed 1 night in May 2024
Response from Akbar Kabir on 18 May 2024
Thanks for staying with us. We appreciate your feedback

6/10 Okay

Mostafa

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in May 2024
Response from Akbar Kabir on 18 May 2024
Thanks for staying with us. We appreciate your feedback

8/10 Good

Kent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Akbar Kabir on 18 May 2024
Thanks for staying with us. We appreciate your feedback

8/10 Good

Ghada

..
Stayed 3 nights in May 2024
Response from Akbar Kabir on 18 May 2024
Thanks for staying with us. We appreciate your feedback

4/10 Poor

Deanza

Travelled with partner
Disliked: Staff & service
Airport shuttle took an hour for pickup after us calling twice. We ended up having to get an Uber just to get to the hotel and the two ladies at check in ( who wore no name tags) provided no relief to our inconvenience.
Stayed 1 night in May 2024
Response from Akbar Kabir on 14 May 2024
Thanks for staying with us. We appreciate your feedback!On behalf of our entire team, I would like to apologize for not exceeding your expectationsI hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay will return!
Stayed 1 night in May 2024
Response from Akbar Kabir on 14 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

zhang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Akbar Kabir on 15 May 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Gregory

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Nice place , however waited for shuttle bus that never came so got Uber , then got told where were you ? We waited 40minutes for shuttle bus that was supposed to be 20 minutes
Stayed 1 night in May 2024
Response from Akbar Kabir on 11 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Gabriel Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Hot tub out of order
Stayed 3 nights in May 2024
Response from Akbar Kabir on 11 May 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Siddhartha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was clean and staff was friendly . Good breakfast. Good parking space. Continently located
Stayed 2 nights in Apr 2024
Response from Akbar Kabir on 8 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Phillip

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice one night stay near YYZ
Stayed 1 night in Apr 2024
Response from Akbar Kabir on 8 May 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Laralea

Stayed 1 night in May 2024
Response from Akbar Kabir on 8 May 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experienceThanks

6/10 Okay

PhyllisAnne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was clean and comfortable and there was a good breakfast in the morning. We had to stand waiting on sidewalk of airport for 50 minutes waiting for shuttle. After a 16 hour travel day we felt this was too long.
Stayed 1 night in May 2024
Response from Akbar Kabir on 8 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Barbara A

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Akbar Kabir on 8 May 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Grant

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Akbar Kabir on 8 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Cassidy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Akbar Kabir on 8 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Carol Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for the money!!! Lovely hotel accommodation (nice large room that was squeaky clean) and great free breakfast included. Will certainly return again!
Stayed 1 night in Apr 2024
Response from Akbar Kabir on 1 May 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Margaret

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Akbar Kabir on 6 May 2024
Thank you for staying with us and provide feedback.Please call the hotel directly to let us know on how we can improve your next stay.

6/10 Okay

Bibi

Travelled with family, Business traveller
The hotel is okay for the price not exceptional. The staff is passive. The room is okay. Our coffee and tea were not refill for the second night. Our vehicle was broken into during the night. We didn't realize until we left the hotel.
Stayed 2 nights in Apr 2024
Response from Akbar Kabir on 30 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Darren

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The shuttle service was great checking in was simple fast and very friendly staff.
Stayed 1 night in Apr 2024
Response from Akbar Kabir on 30 Apr 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Devyn

Travelled with family
Liked: Cleanliness, property conditions & facilities
Limited dining choices beyond breakfast services. Some front desk staff friendly and helpful, others not.
Stayed 1 night in Apr 2024
Response from Akbar Kabir on 30 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area was super quiet.
Stayed 2 nights in Apr 2024
Response from Akbar Kabir on 30 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Room was good size and clean.quit and had a view of the nearby golf course. Staff are friendly as well.
Stayed 1 night in Apr 2024

8/10 Good

Dieter

Liked: Cleanliness, staff & service, property conditions & facilities
All ok
Stayed 1 night in Apr 2024
Response from Akbar Kabir on 30 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Max

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Akbar Kabir on 30 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Shailesh, Richmond

Stayed 1 night in Apr 2024
Response from Akbar Kabir on 18 May 2024
Thanks for staying with us. We appreciate your feedback

10/10 Excellent

Sandra

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My one night stay, was friendly and quiet with a good rest.
Stayed 1 night in Apr 2024
Response from Akbar Kabir on 24 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Christman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt comfortable and found my room clean and neat.
Stayed 1 night in Apr 2024
Response from Akbar Kabir on 23 Apr 2024
Thanks for staying with us. We appreciate your feedback

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Beds were comfy and staff helpful. Being able to check out late was also convenient.
Stayed 1 night in Apr 2024
Response from Akbar Kabir on 23 Apr 2024
Thanks for staying with us. We appreciate your feedback

6/10 Okay

Danielle

Travelled with partner
Liked: Cleanliness
Hotel is further from airport than indicated
Stayed 1 night in Apr 2024
Response from Akbar Kabir on 20 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Cita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Akbar Kabir on 23 Apr 2024
Thanks for staying with us. We appreciate your feedback

8/10 Good

Tenzin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our one night stay in the hotel was very nice. The room was pretty standard but it was very clean and the bed was very comfy. Staff at the check in was really friendly and she provided all the informations we needed, very professional. Our overall stay in this property was a good experience.
Stayed 1 night in Apr 2024
Response from Akbar Kabir on 18 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Katsuyo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff Very clean and felt safe
Stayed 1 night in Apr 2024
Response from Akbar Kabir on 18 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Brieanna

Stayed 1 night in Apr 2024
Response from Akbar Kabir on 8 May 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and noce bar restaurant
Stayed 1 night in Apr 2024
Response from Akbar Kabir on 18 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Andriy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
spacious room enough space for 4 people
Stayed 1 night in Apr 2024
Response from Akbar Kabir on 17 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Lea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Akbar Kabir on 18 Apr 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Laura

Business traveller
I only stayed here for part of a night between flights, but the thing they don’t tell you until after you have booked is that their “free shuttle” does not go between 12am and 5am. My first flight arrived at 12am and my next one left at 6am so I could not take the shuttle either way which ended up costing me an extra $60. I only booked at this location because of the free shuttle, otherwise I should have stayed closer to the airport to make it cheaper to taxi back and forth!
Stayed 1 night in Apr 2024
Response from Akbar Kabir on 18 Apr 2024
Dear GuestOn behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a great experience, in what was also a great location for our purposes.
Stayed 2 nights in Apr 2024
Response from Akbar Kabir on 16 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jeomari

Stayed 1 night in Apr 2024
Response from Akbar Kabir on 8 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ye Seo, Bedford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Akbar Kabir on 16 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Lord

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warm reception from the receptionists and clean environment. A good place to relax.
Stayed 1 night in Apr 2024
Response from Akbar Kabir on 16 Apr 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Tub was extremely slippery when I showed
Stayed 1 night in Apr 2024
Response from Akbar Kabir on 16 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Manas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Your typical Best Western nothing extraordinary. Rooms & beds are comfortable but definitely a little on the dated side. Complimentary breakfast is basic but fulfilling. They do offer an airport shuttle aswell. Plenty of free parking around the hotel is an added bonus. Overall it’s a great spot to crash overnight if you have an early morning flight out of Pearson.
Stayed 1 night in Apr 2024
Response from Akbar Kabir on 13 Apr 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

James

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
When we walked into our room, we were met with offensive odour. It was perhaps a combination of urine/vomit, wet carpet and floral deodorizer. We went back to the front desk to request a different room and we're told they were fully booked. The night manager offered us a fan, but no recognition that there was anything amiss when entering the room and turning on the a/c. Complementary breakfast: Luke warm soggy potato wedges and turkey sausages, dried out croissants and bitter coffee. The bed and sheets were good, and the airport shuttle was good (though it does not run after midnight, so our arrival at 11:50 meant an expensive taxi ride. We could open a window to help vent the smell and humidity. Seriously considered renting a van to sleep at the airport instead.
Stayed 1 night in Apr 2024
Response from Akbar Kabir on 18 Apr 2024
Dear GuestOn behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experienceThanks

10/10 Excellent

Michal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room. The Tv wasn't working at the beginning but after one call a girl came and fixed it right away. Thank you so much ! The Romanian Lady.
Stayed 1 night in Apr 2024
Response from Akbar Kabir on 13 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Della

Travelled with family
Liked: Cleanliness, amenities
Clean and quiet! Very nice.
Stayed 1 night in Apr 2024
Response from Akbar Kabir on 13 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Mark

Liked: Cleanliness, staff & service
The hottub wasn't working and I wasn't informed. I really look forward to a hottub at the end of the day. Other than that, the stay was good.
Stayed 1 night in Apr 2024
Response from Akbar Kabir on 13 Apr 2024
Thanks for staying with us. We appreciate your feedback!