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"The staff in front desk were not trained and had difficulty to fulfill their duties . The heating system didn’t work . Though the Hotel was not busy , the staff were confused to give minimum service to the guests . Housekeeping was OKAY . Restaurant staffs were rude and unprofessional . Comparing to my previous stays it was a total disappointment ."

"Good buffet style breakfast. Checkin was smooth. There was a vinegary smell on the 14th floor that was a but annoying."

"Great staff"

"Clean room, good price, good location"

"the overall experience was immaculate! staffing, room, food, coffee, accessibility!"

"Always great "

"Lovely hotel, great breakfast. Very nice staff. We stayed 3 nights. Had to ask at reception four times to get our room cleaned, it was finally done late in the day on our second day even though we vacated the room for most of the days and left the sign out asking for our room to be cleaned. Also sliding bathroom door very noisy. No way to open it at night without waking up others."

"Clean room and hotel . Area was really close and accessible for the family"

"We had an amazing stay for the Toronto Marathon!! The room was very comfortable and quiet. Shower was perfect and the staff were so wonderful!!"