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Reviews of Hilton Garden Inn Trinidad Downtown

3 out of 5
Hilton Garden Inn Trinidad Downtown
201 Americana Rd., Trinidad, CO

Reviews

9.2

Wonderful

Rating 10 - Excellent. 84 out of 106 reviews" "
Rating 8 - Good. 6 out of 106 reviews" "
Rating 6 - Okay. 7 out of 106 reviews" "
Rating 4 - Poor. 6 out of 106 reviews" "
Rating 2 - Terrible. 3 out of 106 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Gregory, Tucson

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
On site resturant closed on sunday, club 14 next door closed at 7p due to staff shortages, but founf trinidad smokehouse as. Super great find
Stayed 1 night in May 2024

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful property on the River. The staff were so wonder and accommodating. Room were clean and relaxing. The hotel is close to the historic downtown. The experience was so nice we stayed an extra night.
Stayed 1 night in Apr 2024

10/10 Excellent

Mark, Denver

Liked: Cleanliness, staff & service, property conditions & facilities
One night stay for a bike event. Staff was very helpful and nice. Clean room. What else do you need?
Stayed 1 night in Apr 2024

10/10 Excellent

William

Liked: Cleanliness, amenities, property conditions & facilities
Brand new and easy access
Stayed 1 night in Apr 2024

10/10 Excellent

Todd

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

kim

Liked: Cleanliness, staff & service, property conditions & facilities
nice staff- clean, big rooms
Stayed 1 night in Apr 2024

10/10 Excellent

Kathryn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful new building. Our room even had a peloton bike. Comfortable beds. Kind and welcoming staff even with our very late arrival at one in the morning.!
Stayed 1 night in Apr 2024
Response from Synovia on 13 Apr 2024
Dear Kathryn,Thank you so much for your rating and review. We are so glad to hear that you enjoyed your stay with us, even at arriving so late in the evening and likely exhausted! We hope to see you again soon. - Synovia

10/10 Excellent

Erin

Stayed 1 night in Mar 2024

10/10 Excellent

Suzanne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The view from the atrium of the mountains was amazing and it was within walking distance of main street and other places for dining.
Stayed 1 night in Mar 2024
Response from Synovia on 3 Apr 2024
Dear Suzanne,Thank you so much for your rating and review. We are so lucky to have that view out of our property, it's truly special. We hope you had a great stay with us and that we'll see you again!-Synovia

10/10 Excellent

Traci

Liked: Cleanliness, staff & service, property conditions & facilities
Always kind and helpful staff and a comfortable place to stay
Stayed 1 night in Mar 2024
Response from Synovia on 6 Apr 2024
Dear Traci,Thank you so much for your rating and review! We hope you had a wonderful stay with us, we hope to see you again soon.-Synovia

10/10 Excellent

Erin, Abilene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checkin was a breeze and they were very helpful. Rooms were spacious and clean. Shower water could get hotter but other than that, it was perfect!
Stayed 1 night in Mar 2024
Response from Synovia on 30 Mar 2024
Dear Erin,Thank you so much for this rating and your review. We hope you had a great stay with us and that we'll see you again!-Synovia

10/10 Excellent

Bruce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, excellent staff, the facility is in new condition. Their restaurant is not open on Sunday but a good pub/restaurant is located next door The in-room coffee features a Keurig clone coffeemaker. However their artificial creamer was not picked by a coffee drinker, it was really bad. This applies to most hotels.
Stayed 1 night in Feb 2024
Response from Synovia on 7 Mar 2024
Dear Bruce, Thank you very much for your rating and review. We are very glad to hear that you had a good stay with us. And we'll have to see about getting some new creamer packets for the in-room coffees! We hope you'll come see us again. Synovia

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New, clean location
Stayed 1 night in Feb 2024

4/10 Poor

Craig

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This hotel was very clean quiet and easy to get to. BUT they charged me TWICE for my stay. If I hadn’t noticed I would have paid more than double for one night! Funny thing is I didn’t have any contact with them, They blamed the credit card being different between Expedia and their app but that isn’t true because that’s how I noticed the double charge on the same card.
Stayed 1 night in Feb 2024
Response from Yvet on 21 Feb 2024
Sorry for the double charge. Upon making the reservation Expedia usually charges your card and then Expedia sends the hotel a different credit card from them for the hotel to charge for the room and tax. At check the hotel does ask for a credit card that is for incidentals only. I'm sure we fell short and charged your card instead of the Expedia card. Again, sorry our fault. Respectfully, Yvette DominguezGeneral Manager

10/10 Excellent

nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Synovia on 7 Mar 2024
Dear Nancy,Thank you for your rating! We hope you had an excellent stay with us and that we'll see you again.-Synovia

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Stopped overnight on the way to a ski trip. Staff was friendly at check in. Rooms were clean. Breakfast was great but needed more options for children. Price was high to order them anything and like most kids, only ate half of it.
Stayed 1 night in Feb 2024
Response from Synovia on 7 Mar 2024
Dear Guest,Thank you very much for your rating and this feedback. We are glad to hear that you enjoyed your stay with us, and will absolutely pass on the feedback related to the restaurant to them!-Synovia

10/10 Excellent

Krissty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Dec 2023
Response from Synovia on 7 Mar 2024
Dear Krissty,Thank you very much for your rating and review! We hope you had an excellent stay with us and that you'll come back and see us again!-Synovia

6/10 Okay

JB

Travelled with family
Nice place needs small changes.
Nice hotel and great staff. The large bottles of shampoo, conditioner, soap, lotion etc in the room are disgusting! I do t want to use these after other people. Please go back to the small individual bottles! The restaurant is very overpriced and the food is well below average!
Stayed 2 nights in Jan 2024
Response from Synovia on 3 Feb 2024
Dear Mr. Swift,Thank you for providing this feedback. We are very sorry to hear that you did not enjoy the more environmentally conscious toiletries that Hilton is transitioning to, and that you weren't impressed with the food at Gagliardi's 489. We hope that you'll stay with us again and give us the opportunity to improve your experience. - Synovia

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Synovia on 2 Feb 2024
Dear Jennifer,Thank you very much for this rating. We hope you enjoyed your stay with us and that we'll see you again soon! - Synovia

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Synovia on 2 Feb 2024
Dear Michael,Thank you very much for rating. We appreciate your business and hope you had an excellent stay with us, and that we'll see you again!-Synovia

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Synovia on 1 Feb 2024
Dear Ashley,Thank you very much for your rating. We hope you had a great stay with us and that we'll see you again soon!-Synovia

10/10 Excellent

Andy

Travelled with pets
Liked: Amenities
Stayed 1 night in Jan 2024
Response from Synovia on 1 Feb 2024
Dear Andy,Thank you for your rating. We hope you had a great stay with us, and that we'll see you again! - Synovia

6/10 Okay

Leslie

Stayed 2 nights in Dec 2023
Response from Synovia on 1 Feb 2024
Dear Leslie,Thank you very much for your rating, we hope you had a good stay with us. Please let us know if there is anything we can do to help improve your next stay! - Synovia

10/10 Excellent

Jessica, Channelview

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Synovia on 1 Feb 2024
Dear Jessica,Thank you very much for your rating! We hope you had an excellent stay with us, and we hope to see you again soon. - Synovia

10/10 Excellent

Miguel, Sugar Land

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean
Stayed 1 night in Dec 2023
Response from Synovia on 1 Feb 2024
Dear Miguel,Thank you for your rating, we hope you enjoyed your stay with us! We look forward to having you stay with us again.-Synovia

10/10 Excellent

Miguel, Sugar Land

Stayed 1 night in Dec 2023
Response from Synovia on 2 Feb 2024
Dear Miguel,Thank you for your rating! We hope you had an excellent stay with us and that we'll see you again.-Synovia

4/10 Poor

Christina

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We got a room right next to the hallway door so we got to hear it slam all night and all morning. Also spent over $200 and no water bottles or breakfast included. No sleep, breakfast or water.
Stayed 1 night in Dec 2023
Response from Synovia on 3 Feb 2024
Dear Mrs. Milligan,Thank you for providing this feedback. We are very sorry to hear that your stay with us was not up to bar, and our general manager Yvette Dominguez would like to talk with you about how we could have made your stay better. - Synovia

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pickle ball and Bocce courts at HGI
A very nice new HGI, in a soon to be super area of Trinidad. Pickle ball and Bocce courts are being built in a park across the street from the hotel.
Stayed 2 nights in Dec 2023
Response from Synovia on 1 Feb 2024
Dear Charles,Thank you very much for your rating and review! We appreciate your business and hope we'll see you again soon. Perhaps once the construction of our new amenities has been completed! Thanks again. - Synovia

4/10 Poor

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The Hotel is very nice but the walls are paper thin. Unfortunately we were next to a room where the other guests had the TV on loud all night. Impossible to sleep. The staff was unsuccessful in getting the guest to turn it off
Stayed 1 night in Dec 2023
Response from Synovia on 1 Feb 2024
Dear Mr. Olson Meyer,Thank you for providing this feedback. We are very sorry to hear of the issue you experienced during your stay. We appreciate your business and hope that we'll see you again.-Synovia

10/10 Excellent

James, tulsa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice very nice
Stayed 1 night in Dec 2023
Response from Synovia on 1 Feb 2024
Dear James,Thank you for your rating! We hope you enjoyed your stay with us and that we'll see you again. - Synovia

10/10 Excellent

Josephine

Stayed 1 night in Dec 2023
Response from Synovia on 1 Feb 2024
Dear Josephine,Thank you so much for this rating! We hope you had an excellent stay with us. We appreciate your business and hope we'll see you again. - Synovia

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Synovia on 1 Feb 2024
Dear Michael,Thank you for your review, we hope you had a great stay with us and that we'll see you again!-Synovia

10/10 Excellent

Kim, Elizabeth

Stayed 1 night in Dec 2023
Response from Synovia on 1 Feb 2024
Dear Kim,Thank you for your review, we hope you enjoyed your stay with us. And we hope to see you again soon!-Synovia

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I truly enjoyed my stay. Will revisit in the future.
Stayed 2 nights in Dec 2023
Response from Synovia on 1 Feb 2024
Dear Brenda, Thank you so much for this review, we are very glad to hear that you enjoyed your stay and hope we'll see you again.-Synovia

10/10 Excellent

Stefanie

Stayed 1 night in Dec 2023
Response from Synovia on 1 Feb 2024
Dear Stefanie,Thank you very much for your rating, we hope you enjoyed your stay with us and that we'll see you again soon. - Synovia

6/10 Okay

Rudy

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Synovia on 1 Feb 2024
Dear Rudy,Thank you for your review, we hope you enjoyed your stay with us. We hope to see you again soon! - Synovia

4/10 Poor

Julie

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
When booking through Hotels, there was an option to pay $60 ($20/person) extra for breakfast. I paid it. Staff told me since the restaurant is operated by a separate company, there is no way to honor this. Lost $60 and didn’t get breakfast.
Stayed 1 night in Nov 2023

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice
So happy to find a new place to stay in Trinidad, a place we often pass through. Everything is bright shiny, modern, and new. Service was friendly and great. We needed an extra pillow and it came quickly. I loved the view from our room, I don’t think you can go wrong on either side of the building. The Christmas decor is beautiful. We will stay here again.
Stayed 1 night in Nov 2023
Response from Synovia on 29 Nov 2023
Thank you so much for this feedback, we are so glad to hear that you had a good stay with us here at the Hilton Garden Inn Trinidad Downtown. With the property being so new things really are bright and shiny, and we hope to keep them that way as time marches on. We really are so fortunate with our views from either side of the property, and are grateful that you enjoyed the one from your room. Thank you for your business, and we look forward to seeing you again.

10/10 Excellent

nancy

Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time staying here all I can say is it's a wonderful place to stay.
Stayed 1 night in Nov 2023
Response from Synovia on 29 Nov 2023
Thank you so much for this rating and feedback. We are so glad to hear of a repeat guest staying with us at the Hilton Garden Inn Trinidad Downtown and having a good experience, and we look forward to seeing you again!

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Finally a really nice hotel in Trinidad
Great hotel and proximity to downtown area. Only thing that they need to work on is the food at the restaurant. The food looked great just wasn’t so good. The orange juice was watered down and the waitress said it has been like that and everyone complains, why not change it then? But the hotel was superb!
Stayed 1 night in Nov 2023
Response from Synovia on 29 Nov 2023
Thank you very much for this rating and feedback. Please know that we will absolutely communicate your concerns to the restaurant, we hope you enjoyed your stay with us otherwise and we appreciate your business! We hope to see you again.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
They don't like to make the beds...
Perhaps this is a trend, but I have never had a two day stay at a hotel in which the room was not made up. I'm not talking about replacing towels, I'm talking about no service at all. A bit disconcerting.
Stayed 2 nights in Nov 2023

8/10 Good

Kenneth

Stayed 1 night in Oct 2023

4/10 Poor

Jennifer

Liked: Staff & service
Disliked: Cleanliness
Not worth the money
Booked what I thought to be a higher end hotel. It was a disappointment. The room was dirty and trying to get to the hotel via GPS was horrid. The staff was polite but not exactly attentive. There is still construction being done near the front entrance. GPS will lead you through the construction and not to the hotel entrance. There was what I thought to be stains on the bathroom floor. I took a washcloth to it and it was dirt. Painfully obvious that the cleaning staff didn't mop the floor between guests.
Stayed 1 night in Oct 2023
Response from Yvette Dominguez-General Manager on 1 Nov 2023
Sorry for your experience with The Hilton Garden Inn Trinidad Downtown. I'm sorry we did not meet our expectations. I would like to visit with you in regards to you past stay. Please contact me at 19-845-8000.Yvette Dominguez General Manager

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Synovia on 29 Nov 2023
Thank you very much for this rating, we are so glad you enjoyed your stay with us at the Hilton Garden Inn Trinidad Downtown. We hope to see you again soon!

10/10 Excellent

Christy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and quiet
Stayed 1 night in Oct 2023
Response from Synovia on 29 Nov 2023
Thank you so much for this rating, we are very glad to hear that you found our new and beautiful Hilton Garden Inn property clean as well. We're fortunate to have a quiet property as well despite being in the heart of downtown Trinidad, it's really an excellent location. We hope to see you again soon!

10/10 Excellent

steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean well appointed friendly staff
Stayed 1 night in Oct 2023
Response from Synovia on 29 Nov 2023
Thank you so much for this rating and feedback, we are so glad to hear that you had a good experience with us here at the Hilton Garden Inn Trinidad Downtown. We are fortunate to have a strong team of staff, and we hope to see you again!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Synovia on 29 Nov 2023
Thank you so much for this rating, we hope you enjoyed your stay with us and that we'll see you again soon!

10/10 Excellent

Marla

Liked: Cleanliness, property conditions & facilities, room comfort
quality good, customer service needs work
This was a good room and very clean. The check in was misleading and the clerk told us that breakfast is "at 9". When we showed up we were told, quite rudely, "nothing is free here." I get that there is not a lot of breakfast available in town and free breakfast is a thing with most hotels so let people down nicely. I would have gladly paid for breakfast if we were told politely that they were sorry for any miscommunication, and breakfast is not complimentary by the way. That should have been clear at check-in. Other than that, it was fine. The quality is what I would expect at a Hilton. I will never stay in Trinidad again, however. This town was very sad and the service most places was unfriendly. The room was immaculately clean and had nice television choices. There were multiple chairs to sit which made it nice.
Stayed 1 night in Oct 2023

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great new hotel
Comfortable, new, clean, great stay! Very cool that they have a Peloton in the room in addition to a nice gym.
Stayed 1 night in Oct 2023
Response from Synovia on 29 Nov 2023
Thank you very much for this rating, we are so glad to hear that you enjoyed your stay with us here at the Hilton Garden Inn. The Pelotons in some of the premium rooms are indeed a very nice addition, and we're fortunate to have such a nice gym to offer our guests. We hope we'll see you again soon!

4/10 Poor

Brandi

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel itself is new and spacious. Rooms are large and accommodating. Workers are friendly. Unfortunately the room was not clean. A dirty towel had been folded and put up as if new. There was body fluids on a painting above the bed and blood stain on a pillow. Our room was located near a hallway entrance and it banged loudly all through the night so we got zero sleep.
Stayed 1 night in Oct 2023
Response from Yvette Dominguez-General Manager on 1 Nov 2023
Sorry we did not meet your expectations. I would like to visit with you in regards to your past stay. Please contact me at 719-845-8000.