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Hotel Scarlette

3.0 star property
Boardwalk/promenade hotel with rooftop terrace and spa services

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Photo gallery for Hotel Scarlette

Restaurant
Standard Room | Balcony view
Presidential Room | 1 bedroom, Egyptian cotton sheets, premium bedding, down duvets
Exterior
Presidential Room | Private kitchen | Full-sized fridge, microwave, oven, stovetop

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa
  • Bar
  • Pool
  • Housekeeping
  • Parking included
  • Air conditioning

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Room

Standard Room | 1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Standard Room

Highlights

Patio
Individually furnished
Individually decorated
Air conditioning
Kitchenette
Full-sized fridge/freezer
Smart TV
Hypo-allergenic bedding
  • 35 sq m
  • Sleeps 4
  • 1 King Bed and 1 Large Single Bed

View all photos for Presidential Room

Presidential Room | 1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Presidential Room

Highlights

Patio
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Full-sized fridge/freezer
Smart TV
  • 35 sq m
  • Sleeps 4
  • 1 King Bed and 1 Large Single Bed

View all photos for Exclusive Apartment, 2 Bedrooms, Garden View

Exclusive Apartment, 2 Bedrooms, Garden View | 1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Exclusive Apartment, 2 Bedrooms, Garden View

Highlights

Patio
Individually furnished
Individually decorated
Air conditioning
Full-sized fridge/freezer
Smart TV
Hypo-allergenic bedding
Renovated in 2020
  • 71.4 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Quadruple Room, 1 Bedroom

Junior Quadruple Room, 1 Bedroom | 1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Junior Quadruple Room, 1 Bedroom

Highlights

Patio
Individually furnished
Individually decorated
Air conditioning
Full-sized fridge/freezer
Smart TV
Hypo-allergenic bedding
Renovated in 2020
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Deluxe Quadruple Room, Poolside

Deluxe Quadruple Room, Poolside | View from room

Deluxe Quadruple Room, Poolside

Highlights

Patio
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Full-sized fridge/freezer
Smart TV
Hypo-allergenic bedding
  • 50 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the area

Map
Av Tulum - Coba Km 7, manzana 51 lote 34-50 tankà IV, Tulum, QROO, 77780

What's nearby

  • Tulum Monkey Sanctuary - 16 min walk - 1.3 km
  • Gran Cenote - 5 min drive - 5.0 km
  • Tulum National Park - 14 min drive - 14.1 km
  • Tulum Mayan Ruins - 14 min drive - 12.7 km
  • Playa Paraiso - 17 min drive - 15.6 km

Getting around

  • Tulum Intl. Airport (TQO) - 56 min drive

Restaurants

  • ‪Los Hidalguences - ‬8 min drive
  • ‪Los Morros - ‬7 min drive
  • ‪Fondo de Bikini - ‬8 min drive
  • ‪Tajankun Restaurante - ‬6 min drive
  • ‪Café Don Tomas - ‬7 min drive

About this property

Hotel Scarlette

Hotel remodelled in 2020 and located near Gran Cenote
Located close to Tulum National Park and Tulum Mayan Ruins, Hotel Scarlette provides a poolside bar, a rooftop terrace and a coffee shop/cafe. Treat yourself to a massage or other spa services. Stay connected with free in-room WiFi, with a speed of 25+ Mbps, and guests can find other amenities, such as a garden and a bar.
Other perks include:
  • An outdoor pool and a children's pool, with sunloungers
  • Free self-parking
  • A round-trip airport shuttle (surcharge), a front desk safe and beach towels
  • Luggage storage, tour/ticket information and concierge services
Room features
All rooms are individually furnished, and offer comforts such as premium bedding and air conditioning, as well as perks such as free WiFi and kitchen islands.
Extra conveniences in all rooms include:
  • Hypo-allergenic bedding, Egyptian cotton sheets and Select Comfort beds
  • Bathrooms with heated floors and rainfall showers
  • 32-inch Smart TVs with satellite channels
  • Wardrobes/cupboards, patios and LED light bulbs

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Free uncovered self parking on site

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Children's pool
  • Outdoor pool
  • Outdoor pool (guest access)

Family friendly

  • Children's pool
  • In-room full-sized refrigerator/freezer
  • In-room microwave
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the boardwalk/promenade
  • Picnic area
  • Pool loungers
  • Rooftop terrace

Spa

  • Deep-tissue massages
  • Hot stone massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Height-adjustable showerhead
  • In-room roll-in shower
  • Lever door handles
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 2 buildings
  • 2 floors
  • At least 80% lighting from LEDs
  • Built in 2019
  • Communal living room
  • Designated smoking areas
  • Renovated entire property - January 2020
  • Traditional architecture

Room amenities

Bedroom

  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Select Comfort mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Heated bathroom floor
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper

Entertainment

  • 32-inch smart TV with satellite channels

Food and drink

  • Blender
  • Cleaning supplies
  • Coffee/tea maker
  • Freezer
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen island
  • Microwave
  • Minibar
  • Oven
  • Paper towels
  • Spices
  • Toaster

More

  • Access via exterior corridors
  • Air conditioning
  • Individual decor
  • Individual furnishings
  • LED lighting

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 9:00 AM - midnight
Front desk staffed during limited hours
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: MXN 110.00 per vehicle (return)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Long-term renters welcome
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
Pool access available from 8:00 AM to 10:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Children under 12 years old are not allowed in the swimming pool without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Hacienda Scarlette Tulum
Hotel Hacienda Scarlette
Hacienda Scarlette Tulum
Hacienda Scarlette
Hotel Scarlette Hotel
Hotel Scarlette Tulum
Hotel Hacienda Scarlette
Hotel Scarlette Hotel Tulum

Frequently asked questions

Does Hotel Scarlette have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 8:00 AM to 10:00 PM.

Is Hotel Scarlette pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hotel Scarlette?

Self-parking is free at this property.

What time is check-in at Hotel Scarlette?

Check-in start time: 3 PM; check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Hotel Scarlette?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Does Hotel Scarlette provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of MXN 110.00 per vehicle applies.

Where is Hotel Scarlette located?

Situated on the boardwalk, this hotel is 2.2 mi (3.6 km) from Gran Cenote, and within 9 mi (15 km) of Playa Ruinas and Tulum Mayan Ruins. Tulum National Park and Tulum Beach are also within 9 mi (15 km).

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Hotel Scarlette Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 30 out of 57 reviews
Rating 8 - Good. 14 out of 57 reviews
Rating 6 - Okay. 6 out of 57 reviews
Rating 4 - Poor. 2 out of 57 reviews
Rating 2 - Terrible. 5 out of 57 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

adrian

Stayed 1 night in Aug 2023

2/10 Terrible

YANNICK

Disliked: Cleanliness, staff & service, room comfort

Une arnaque…

L’hôtel était en travaux et avait soit disant jamais eu la confirmation de ma réservation (que j’avais pourtant de mon côté). Il m’a fallu retrouver un autre hôtel en pleine nuit, au Mexique, avec les enfants qui dormaient….
Stayed 1 night in Oct 2022

8/10 Good

Efrain Feliciano

Liked: Cleanliness, property conditions & facilities
El hotel se encuentra en re construcción. No tenía servicio de restaurante (desayuno, comida). La habitación estaba muy limpia
Stayed 5 nights in Aug 2022

10/10 Excellent

Fermina

Stayed 5 nights in Aug 2022

10/10 Excellent

Noe L

Stayed 1 night in Jul 2022

2/10 Terrible

Erica

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst Hotel ever

There were 2 beds with room for 3 or 4 guests. Only 1 towel was supplied? Toilet seat was not clean, shower drain was backed up, insect infestation on bathroom ceiling, cockroaches on the wall, kitchenette with no dishes or cutlery, air conditioning not working, and breakfast reduced to coffee and toast, need I say more? We left after 1 night and paid out of pocket for another hotel. Hotels.com has been not help, wouldn't call the hotel, and has not even contacted me after I requested an escalation to management. Those reviews stating a 10 are fake. This blame must be put on Hotels.com, it's their service. Yet, don't care to respond and address. The reviews with 2 are sincere. My review is 0. Worst hotel I've had.
Stayed 2 nights in May 2022

10/10 Excellent

Olivier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hôtel avec un charme énorme

Après quelques difficultés pour trouver l'hôtel. Nous nous retrouvons dans un endroit charmant. L'accueil est parfait. Nous arrivons dans une chambre très grandes avec une literie de qualité. Un pur bonheur. Nous avons pubprofiter de la piscine le lendemain matin avant de repartir un bon moment de détente.
Stayed 1 night in May 2022

4/10 Poor

France

Stayed 2 nights in Mar 2022

10/10 Excellent

Gustavo

Stayed 1 night in Mar 2022

8/10 Good

Soraya

Liked: Cleanliness, property conditions & facilities, room comfort
Très belle endroit reposant chambre propre mais pas grand chose au petit déjeuner.
Stayed 1 night in Mar 2022

10/10 Excellent

Salvador

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar, muy bien atendidos, cómodas instalaciones
Stayed 1 night in Mar 2022

8/10 Good

Jacob

Liked: Staff & service, amenities, property conditions & facilities
The hotel is very colorful and has a lot of space. However, the road to get to the hotel is pretty rough and it feels kinda dangerous at night. It is right in the middle of the jungle, which makes mornings filled with bird sounds, super nice! Food was ok, good prices. Staff was very attentive and polite. Rooms are very spacious and clean but the shower could have been cleaner. Pretty good overall.
Stayed 1 night in Mar 2022

10/10 Excellent

Jean christophe

Stayed 3 nights in Feb 2022

10/10 Excellent

Marie-Josée

Stayed 1 night in Feb 2022

10/10 Excellent

Hector

Liked: Staff & service, amenities, property conditions & facilities
La comida muy buena. Y la atencion del personal excelente
Stayed 1 night in Jan 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Darren

Stayed 1 night in Dec 2021

8/10 Good

Lorena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

10/10 Excellent

Lydia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy céntrico, limpio, tiene estacionamiento en el hotel, alberca todo bien, excelente opción si quieres estar en la quinta avenida.
Stayed 2 nights in Jul 2021

4/10 Poor

Verified traveller

Stayed 1 night in Jun 2021

6/10 Okay

CARLOS MARTIN

Liked: Cleanliness, property conditions & facilities, room comfort

Servicio

Llegué a las 5:50 PM al hotel y fui afortunado por eso, pues el personal de recepción se retiró a las 6:00, recién terminando de entregarnos llaves controles. Las claves de WiFi proporcionadas en forma impresa en el cuarto no eran las correctas y ya sin personal de recepción, anduvimos averiguando a ver quién nos podía ayudar y un trabajador tuvo que llamar por teléfino al dministrador para que nos pudiera ayudar, perdiendo tiempo. La cocina la abren sólo a la hora del desayuno y no hay alimientos ni bebidas de ninguna clase disponibles en el hotel.
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estancia muy placentera. El hotel esta muy bonito, bien cuidado y cuenta con todos los servicios en la habitación, incluso hasta un frigobar y microondas. El personal es muy amable, esperamos con ansias regresar a este lugar.
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 1 night in May 2021

10/10 Excellent

Prajna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021