Hotel Relais & Chateaux di Upstate New York

"Rude. Room smell of cigarettes."

"They are a pet friendly hotel, which is fine… But we had two yappy dogs…. One in the room across the hall and one of the room next to us. Anytime either would start barking they would both start barking. Additionally, there is no trash pick up in our room for two days. Finally the breakfast was very crowded, both days only one person working there. They were overwhelmed. The trash barrels were over full, and the food was not restocked. Not the fault of the person working, just the fact that they...

"Room big enough for family"

"Apart for the renovations taking place and the power outage (due to a serious storm), our stay was excellent. The staff were very friendly and helpful. The views outstanding, and the breakfast was the best I've had in years!"

"Full disclosure-there is room renovation happening in the rooms all around mine. That was not disclosed before I made my non-refundable reservation. My room has very obviously not been renovated. The carpet was not clean. The curtains that covered the windows looking out to the public inside courtyard were partially hanging off the rod. There were no other windows and the only room lights were two low level lighting wall sconces, one on each side of the bed. No ceiling or lamp lights other than...

"secured parking"

"Great stay - friendly staff"