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Reviews of Abercorn Hotel, Trademark Collection by Wyndham

3.5 out of 5
Abercorn Hotel, Trademark Collection by Wyndham
9260 Bridgeport Road, Richmond, BC

Reviews

8.0

Very good

Rating 10 - Excellent. 929 out of 2378 reviews" "
Rating 8 - Good. 809 out of 2378 reviews" "
Rating 6 - Okay. 333 out of 2378 reviews" "
Rating 4 - Poor. 192 out of 2378 reviews" "
Rating 2 - Terrible. 115 out of 2378 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Shane

Travelled with group
Thank you for a great stay easy peasy
Stayed 1 night in May 2024
Response from Abercorn on 6 May 2024
Dear Guest,Thank you for staying with us and have a nice day!Best regards,Abercorn Hotel

8/10 Good

Jorge David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Abercorn on 6 May 2024
Dear Guest,Thank you for staying with us and have a nice day!Best regards,Abercorn Hotel

6/10 Okay

Jan

Travelled with family
Liked: Staff & service
I was unable to watch regular and normal TV. The remote control was of poor design., so unhappy about that
Stayed 1 night in Apr 2024
Response from Abercorn on 6 May 2024
Dear Guest,Thank you for staying with us and have a nice day!Best regards,Abercorn Hotel

6/10 Okay

david, SUMMERLAND

They stated breakfast but gave us a lunch bag That was mis leading
Stayed 1 night in May 2024
Response from Abercorn on 6 May 2024
Dear Guest,Thank you for staying with us and have a nice day!Best regards,Abercorn Hotel

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful, very clean and free shuttle service to and from airport. Two restaurants right next door. Close to airport.
Stayed 1 night in May 2024
Response from Abercorn on 6 May 2024
Dear Guest,Thank you for staying with us and have a nice day!Best regards,Abercorn Hotel

2/10 Terrible

Robert

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Way over priced. Bathroom stunk like mold. Bed was not comfortable. Tv is old. Won’t stay here again.
Stayed 1 night in May 2024
Response from Abercorn on 6 May 2024
Dear Guest,We do apologise that they stay was not up to your liking and will address this with the management.Best regards,Abercorn Hotel

8/10 Good

Nigel

Disliked: Property conditions & facilities
Property showing signs of old age, limited dining
Stayed 1 night in May 2024
Response from Abercorn on 6 May 2024
Dear Guest,Thank you for staying with us and have a nice day!Best regards,Abercorn Hotel

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and comfortable. A bar or restaurant with licence would help unwind after an overseas flight.
Stayed 1 night in Apr 2024
Response from Abercorn on 6 May 2024
Dear Guest,Thank you for staying with us and have a nice day!Best regards,Abercorn Hotel

8/10 Good

Chantelle

Stayed 2 nights in Apr 2024
Response from Abercorn on 6 May 2024
Dear Guest,Thank you for staying with us and have a nice day!Best regards,Abercorn Hotel

8/10 Good

Janet

Travelled with partner
It was clean and quiet. Shuttle service to and from the airport was excellent. Drivers were very friendly and helpful.
Stayed 1 night in Apr 2024
Response from Abercorn on 3 May 2024
Dear Guest,Thank you for staying with us and have a nice day!Best regards,Abercorn Hotel

10/10 Excellent

Hongbo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Friendly staff members.
Stayed 1 night in Apr 2024
Response from Abercorn on 2 May 2024
Dear Guest,Thank you for staying with us and have a nice day!Best regards,Abercorn Hotel

10/10 Excellent

Derek, Williams Lake

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little dated but still good value and clean
Stayed 1 night in May 2024
Response from Abercorn on 2 May 2024
Dear Guest,Thank you for staying with us and have a nice day!Best regards,Abercorn Hotel

4/10 Poor

Ping yee

Travelled with family
Disliked: Staff & service
Cold breakfast not I went
Stayed 1 night in May 2024
Response from Abercorn on 2 May 2024
Dear Guest,We do apologize for this thank you for staying with us and have a nice day!Best regards,Abercorn Hotel

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
convenient to airport. comfortable and good service
Stayed 1 night in Apr 2024
Response from Abercorn on 2 May 2024
Dear Guest,Thank you for staying with us and have a nice day!Best regards,Abercorn Hotel

2/10 Terrible

Douglas

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The checkin staff were just fine. But the various dysfunctional, not-working, tech failure, or “breakfast policy change” issues were not only maddening but were not in any way fixed in any way satisfactorily. We were drawn to the property because of the expected serving of a hot breakfast included in our reservation. They switched, and sought to sell us the $16 per person breakfast. Otherwise we got a rather pathetic “continental breakfast”. Seeking some eating options while on property, we were directed to their vending machines that also didn’t work for the credit card (the staff waisted a half hour of my time before finally admiting they don’t have them connected to the internet. Sorry-we travel a lot, and the owner or upper management deserves to be called out on these matters in response to their apparent indifference.
Stayed 1 night in Apr 2024
Response from Abercorn on 1 May 2024
Dear Guest,We do apologize for this change in the breakfast policy this will be addressed with the management. Best regards,Abercorn Hotel

8/10 Good

Judith

Room was comfortable but dated.
Stayed 1 night in Apr 2024
Response from Abercorn on 2 May 2024
Dear Guest,Thank you for staying with us and have a nice day!Best regards,Abercorn Hotel

4/10 Poor

Ping yee

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
My booking includes a complimentary hot breakfast. But my wife and I were not notified by this hotel of its cancellation effective1st May. I received 2 messages but with no mentioning of free hot breakfast. When we were at the reception desk, the receptionist didn’t mention at.We passed by the corridor seeing buffet breakfast starting 6:30. We got a card informing us so too. When we went back to the receptionist, he said it is cancelled. We paid at the receptionist beforehand& we also paid for one more day,.and we already got confirmation for one more successive day booking. Our reason for only 2 day booking in advance is due to Radisson Blu Vancouver Airport notifying us of a staff strike there apologizing for cancellation of the us of some facilities& allowing us to cancel the booking with no penalty. The sudden change free breakfast buffet& no mentioning by receptionist before we paid until we went to ask where to go for breakfast are both unacceptable. Furthermore, the same receptionist asked us to leave the hotel before 11 am &return earliest at 1:00pm for the second day. It was most funny as we paid both even though they are 2 contrasts but actually on successive days& we were right there for him ti identify & telling him the reason for adding 1 more day. The funny policy didn’t: make us angry but not the breakfast issue when he said he could give us a packet of cold food.
Stayed 1 night in Apr 2024
Response from Abercorn on 1 May 2024
Dear Guest,Yes, we do apologize for the change and in turn we will be providing breakfast bags to go for the guests affected.Best regards,Abercorn Hotel

10/10 Excellent

Bin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Apr 2024
Response from Abercorn on 30 Apr 2024
Dear Guest,Thank you for staying with us and have a nice day!Best regards,Abercorn Hotel

10/10 Excellent

Kerry

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Apr 2024
Response from Abercorn on 30 Apr 2024
Dear Guest,Thank you for staying with us and have a nice day!Best regards,Abercorn Hotel

4/10 Poor

Kassie

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Poor front desk service. Waited for over 30 minutes to check in while they talked on the phone. Getting messages 2 days later saying.my credit card was declined but the payment has already been taken. Also, the free breakfast is terrible. Hair in the bathroom. Would not stay again.
Stayed 1 night in Apr 2024
Response from Abercorn on 29 Apr 2024
Dear Guest,We will address this with the management and front office team.Best regards,Abercorn Hotel

6/10 Okay

Peter

Stayed 1 night in Apr 2024
Response from Abercorn on 30 Apr 2024
Dear Guest,Thank you for staying with us and have a nice day!Best regards,Abercorn Hotel

10/10 Excellent

Gurpreet

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Overall it was good! Did find some long blonde hair on the pillowcase and towels (I have brunette hair and boyfriend has short blonde hair). We removed that pillowcase and shared the towel that was clean. Overall okay.
Stayed 1 night in Apr 2024
Response from Abercorn on 29 Apr 2024
Dear Guest,We will address this with the management housekeeping we do apologize for any distress caused. Thank you for staying with us and have a nice day!Best regards,Abercorn Hotel

6/10 Okay

Wryan

Travelled with family
There was hair everywhere in the room. Its very outdated and small elevator. However the breakfast is nice and so were the people
Stayed 1 night in Apr 2024
Response from Abercorn on 29 Apr 2024
Dear Guest,Thank you for staying with us and have a nice day!Best regards,Abercorn Hotel

10/10 Excellent

Viola

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is far advance with dealing with customers
Stayed 1 night in Apr 2024
Response from Abercorn on 29 Apr 2024
Dear Guest,Thank you for staying with us and have a nice day!Best regards,Abercorn Hotel

2/10 Terrible

Shu-Jane

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Abercorn on 29 Apr 2024
Dear Guest,Thank you for your feedback we will address this with the management.Best regards,Abercorn Hotel

10/10 Excellent

Jack, Brampton

Liked: Cleanliness, staff & service, property conditions & facilities
Always a pleasure to stay here!
Stayed 1 night in Apr 2024
Response from Abercorn on 29 Apr 2024
Dear Guest,Thank you for staying with us and have a nice day!Best regards,Abercorn Hotel

10/10 Excellent

Annling

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport, reasonable pricing, shuttle service
Stayed 1 night in Apr 2024
Response from Abercorn on 26 Apr 2024
Dear Guest,Thank you for staying with us and have a nice day!Best regards,Abercorn Hotel

4/10 Poor

Joeline

Travelled with family, Business traveller
Disliked: Cleanliness
Mold on the walls in the bathroom. No discount offered when checking out. Very disapointed with the stay. It was better run under the Best Western brand.
Stayed 3 nights in Apr 2024
Response from Abercorn on 26 Apr 2024
Dear Guest,We appreciate your feedback and will address this with the management.Best regards,Abercorn Hotel

6/10 Okay

Sibyl

Liked: Staff & service
Disliked: Cleanliness
Negatives: Carpets old and fraying. Musty smell in room, and bathtub not cleaned well. Positives: Great front desk service and comfortable bed. Overall: Not bad for the last minute price.
Stayed 1 night in Apr 2024
Response from Abercorn on 26 Apr 2024
Dear Guest,Thank you for staying with us and have a nice day!Best regards,Abercorn Hotel

10/10 Excellent

Dorita

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff very helpful. We arrived early from Toronto and he allowed us to store luggage. He recommended several good places to dine. He also allowed us early check in - we were able to do early checkin and slept/rested well
Stayed 1 night in Apr 2024
Response from Abercorn on 26 Apr 2024
Dear Guest,Thank you for staying with us and have a nice day!Best regards,Abercorn Hotel

10/10 Excellent

Sem

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good for the price, got two beds, clean good service breakfast, nothing to complain about
Stayed 1 night in Apr 2024
Response from Abercorn on 25 Apr 2024
Dear Guest,Thank you for staying with us and have a nice day!Best regards,Abercorn Hotel

8/10 Good

Soorej

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Night staff needs to be more professional
Stayed 1 night in Apr 2024
Response from Abercorn on 25 Apr 2024
Dear Guest,Thank you for your feedback we will address this with the management. Best regards,Abercorn Hotel

10/10 Excellent

Blessing

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Abercorn on 29 Apr 2024
Dear Guest,Thank you for staying with us and have a nice day!Best regards,Abercorn Hotel

10/10 Excellent

Jennifer

Liked: Staff & service, amenities, property conditions & facilities
Very good value for money. The free airport shuttle was an excellent addition as was the quiet, clean, and sunny room, deep bathtub for bubble baths, and a kettle for tea drinkers. The breakfast was fantastic too, with eggs sausage and ham, french toast and waffles, cereals, yoghurt, croissants, juices etc. Only thing missing was a microwave. Would stay again, thanks!
Stayed 1 night in Apr 2024
Response from Abercorn on 23 Apr 2024
Dear Guest,Thank you for staying with us and have a nice day!Best regards,Abercorn Hotel

8/10 Good

Leila

Travelled with group
Liked: Cleanliness, staff & service
It was a good stay
Stayed 1 night in Apr 2024
Response from Abercorn on 23 Apr 2024
Dear Guest,Thank you for staying with us and have a nice day!Best regards,Abercorn Hotel

8/10 Good

Lori

Liked: Staff & service
Outdated
Stayed 1 night in Apr 2024
Response from Abercorn on 23 Apr 2024
Dear Guest,Thank you for staying with us and have a nice day!Best regards,Abercorn Hotel

10/10 Excellent

LILI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
$100 for a night stay in Vancouver. Definitely I will be back
Stayed 1 night in Jan 2024
Response from Abercorn on 23 Apr 2024
Dear Guest,Thank you for staying with us and have a nice day!Best regards,Abercorn Hotel

8/10 Good

wendy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast
Stayed 2 nights in Apr 2024
Response from Abercorn on 23 Apr 2024
Dear Guest,Thank you for staying with us and have a nice day!Best regards,Abercorn Hotel

6/10 Okay

anil

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Abercorn on 23 Apr 2024
Dear Guest,Thank you for staying with us and have a nice day!Best regards,Abercorn Hotel

2/10 Terrible

Prabhdeep

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff didn't help out
Stayed 6 nights in Jan 2024
Response from Abercorn on 22 Apr 2024
Dear Guest,We will address this with the management thank you for staying with us and have a nice day!Best regards,Abercorn Hotel

10/10 Excellent

Civic

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super kind.
Stayed 3 nights in Apr 2024
Response from Abercorn on 22 Apr 2024
Dear Guest,Thank you for staying with us and have a nice day!Best regards,Abercorn Hotel

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Abercorn on 22 Apr 2024
Dear Guest,Thank you for staying with us and have a nice day!Best regards,Abercorn Hotel

10/10 Excellent

Albert

Liked: Cleanliness, amenities, property conditions & facilities
Every thing
Stayed 3 nights in Apr 2024
Response from Abercorn on 22 Apr 2024
Dear Guest,Thank you for staying with us and have a nice day!Best regards,Abercorn Hotel

4/10 Poor

Jayme

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Abercorn on 22 Apr 2024
Dear Guest,Thank you for staying with us and have a nice day!Best regards,Abercorn Hotel

4/10 Poor

Chozanne, Winnipeg

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Not the best stay. Our morning shuttle to our flight was a no show which almost made us miss our flight. Also in the room, several things weren’t working or broken.
Stayed 1 night in Apr 2024
Response from Abercorn on 22 Apr 2024
Dear Guest,We will work with our management about this thank you for staying with us and have a nice day!Best regards,Abercorn Hotel

10/10 Excellent

Curt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean, well cared for and located close to the airport. Good breakfast, shuttle service and walking distance to train. Overall very good.
Stayed 2 nights in Apr 2024
Response from Abercorn on 22 Apr 2024
Dear Guest,Thank you for staying with us and have a nice day!Best regards,Abercorn Hotel

10/10 Excellent

joeben

Liked: Cleanliness, staff & service, property conditions & facilities
ok
Stayed 1 night in Apr 2024
Response from Abercorn on 22 Apr 2024
Dear Guest,Thank you for staying with us and have a nice day!Best regards,Abercorn Hotel

8/10 Good

Kenneth

Travelled with family
Liked: Cleanliness, staff & service
Good location.
Stayed 1 night in Apr 2024
Response from Abercorn on 22 Apr 2024
Dear Guest,Thank you for staying with us and have a nice day!Best regards,Abercorn Hotel

10/10 Excellent

Edgardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property looks newly renovated and clean
Stayed 1 night in Apr 2024
Response from Abercorn on 18 Apr 2024
Dear Guest,Thank you for staying with us and have a nice day!Best regards,Abercorn Hotel

10/10 Excellent

Rebecca-Lynne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The art deco theme is pretty cool. Rooms are spacious and so close to the airport
Stayed 1 night in Apr 2024
Response from Abercorn on 18 Apr 2024
Dear Guest,Thank you for staying with us and have a nice day!Best regards,Abercorn Hotel