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"The staff was so nice. My cousin and I had two different rooms right next to each other. They did NOT have a safe. BIG disappointment, especially since my cousin's American money was stolen out of her room where she hid it. We think it was the maid. We did not eat on the property so I couldn't tell people whether that was good or not. We ate breakfast across the street at Gus Gus for two weeks and the food and staff were EXCELLENT. We ate dinner there a couple nights too, and I can honestly say, the fish and other types of food were ALWAYS fresh, tasty, and prepared exactly as we requested them. Everything was great and convenient at this hotel. They just should NOT rent out rooms WITHOUT safes, especially since they have a THIEF amongst their staff."

"I stayed at the Hotel Riu Emerald Bay with my fiancé for 8 days. Up until the 5th day, we were having an amazing vacation — but unfortunately our experience took a horrible turn. While we were out, someone entered our room and stole $1,500 USD cash from my wallet, which was inside my purse and packed in my luggage. We didn’t realize it until the next day because we had stayed in the room that evening and didn’t go anywhere. We immediately filed a report at the front lobby and were told to wait 48 hours for an outcome. The following day we followed up with Anna from Public Relations, who told us she could not give us any information because it was “confidential.” She did say we could wait in the lobby on checkout day since our flight was later that evening. On checkout day, we spoke with management and eventually with the hotel director, Daniel, hoping to get answers or some type of resolution. Instead, we were told there was “no proof” the money existed and basically nothing could be done. What makes this even more frustrating is that these rooms require a key card to enter, and the doors lock automatically when you leave. Unless someone climbed through the balcony, access should only be possible with authorized entry. And honestly, even if guests choose not to use the safe provided in the room, that still does not justify people being able to enter your room and steal your money or valuable belongings. Guests should feel safe leaving their personal items in their room"

"3rd time staying here. Excellent beach view, staff was great from check-in all they way to housekeeping. Loved it all, always have a great time."

"We had a great stay. There’s a selection of small pools outside. Great for families in the kiddy areas and away from them for adults who don’t want that. Pool service was decent. Slow at peak times as all drinks come from the lower level bar. Service was great though, friendly, helpful and pleasant. The rooms were clean. Bathrooms do stay wet because the fans aren’t strong and the water doesn’t all drain the right way leading to wet spots. Size was good. AC doesn’t go colder than 20°C so we did feel a little sticky at times. We had an ocean view and the balcony was lovely. Access to the beach was nice too. Just outside the super busy area so beach privacy was nice. Breakfast was really decent. Rotating choices, fresh juice and fruit. Breakfast service was fast and polite. Gabriel served us several days while at the pool, great guy. Rodrigo at breakfast most days, little English but very polite and speedy. Overall, an excellent stay."

"Buen hotel, excelente tamaño de habitaciones, buen servicio, excelentes áreas comunes, solo le falta una renovada a las habitaciones. Pero en general el hotel en perfecto estado. "

"Good service 😎♥️🙏"

"This was our second time staying in Pueblo Bonito and we came back because it’s always an amazing experience. Staff is amazing especially waiters in restaurants already recognized my kids and knew what they wanted to drink. Our room was upgraded to a suite and we had the best experience ever. "

"No están en muy buenas condiciones las instalaciones"