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"Pluses: 1. The location was accessible to restaurants and public transport. 2. The size of the rooms is good enough for a family of four. We didn't stay in the room other than for sleep, so the space was not a big deal, but if you are looking for a room to relax, this won't be the right choice, but for NYC, this is good enough. 3. The bed was really good, I turn around a lot in sleep, my spouse didn't feel it. It was really comfortable. Minor minuses: 1. The complaint we had was that there was no water for a brief few hours the next day of our arrival. We checked in late at night, due to the water shutoff, we had to get ready early to avoid being stuck for long. This was not notified when we checked in by the staff; we almost missed the notice in the room until my kid picked it up and tried to read it. 2. The AC didn't work that well to circulate air. I left the window open a bit,t but it was 40's outside, so we shut it off. The exhaust in the bathroom didn't work either. Except for these minor inconveniences, the stay was ok to roam NYC."

"Great location downtown. "

"Amazing. Attentive staff, tons of help when needed, great amenities. Definitely would come back "

"Lovely hotel. Nice staff. I wish they had more hooks for towels in the bathroom and places to put things. Most of my toiletries ended up on the floor. I wish the AC had just a fan option to run all the time not temp controlled) to block out some of the street noise. Bed was not bad, not good. Sharp ends of the bed so I am now sporting a couple of bruised legs. Overall lovely hotel and in a great location. I would stay here again. "

"Nice"

"We felt safe here. We start here every time we visit NYC and probably always will."

"Yes."

"The heater in my room didn’t work and it’s was super loud when it was on blowing cold air. "

"Yes and accommodating"