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Rating 10 - Excellent. 258 out of 689 reviews" "
10 - Excellent
258
Rating 8 - Good. 306 out of 689 reviews" "
8 - Good
306
Rating 6 - Okay. 87 out of 689 reviews" "
6 - Okay
87
Rating 4 - Poor. 27 out of 689 reviews" "
4 - Poor
27
Rating 2 - Terrible. 11 out of 689 reviews" "
2 - Terrible
11
8.6/10
Cleanliness
8.4/10
Staff & service
8.8/10
Amenities
8.4/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
8/10 Good
ricky
16 May 2024
Liked: Cleanliness, staff & service
ricky
Stayed 3 nights in May 2024
Response from Julia Biernacka on 20 May 2024
Dear Guest,thank you for your review after your stay at our hotel.We cordially invite you again.Regards, ibis team
Wonderful and plentiful breakfast, room was good, bed was a little hard for my liking, but overall its a 9
Joseph
Stayed 3 nights in Apr 2024
Response from Julia Biernacka on 17 Apr 2024
Dear Joseph,Thank you for sharing your opinion after your stay at the ibis Warszawa Centrum. I am glad that we managed to earn your high rating and I hope that we will be able to host you again in our hotel in the future.Best wishes,Julia BiernackaGuest Experience Specialist
Competitively priced, decent breakfast. Need more than one thin pillow on the bed
Peter FRANCIS
Stayed 5 nights in Apr 2024
Response from Julia Biernacka on 11 Apr 2024
Dear Guest,thank you for your review after your stay at our hotel.We cordially invite you again.Regards, ibis team
4/10 Poor
Dariusz, Middle Village
3 Mar 2024
Dariusz
Stayed 1 night in Mar 2024
Response from Julia Biernacka on 25 Mar 2024
Dear Mr. Marek,Thank you for sharing your assessment after your stay at our hotel with me and the rest of the ibis Warszawa Centrum team. We want each of our guests to leave ibis Centrum fully satisfied, so I urge you to share with us information about services that did not meet your expectations and whose improvement could result in a higher rating during your next visit.You can send any comments and suggestions directly to the e-mail address H2894-RE1@accor.com. We do not ignore any proposal.Thank you again for your rating and I hope to welcome you again in our hotel in the future.Best wishes,Julia BiernackaGuest Experience Specialist
Excellent hotel - room was comfortable and newly refurbished. Shower was good pressure and comfortable bed. Warm with the addition of an electric radiator in the bathroom.
Breakfast buffet had a wide variety of options - a particular highlight was the two varieties of pancakes! Well worth the additional fee.
Hotel was located within a few metres of a major tram interchange allowing access to the heart of Warsaw and the Old Town in around ten minutes.
Steven
Stayed 5 nights in Feb 2024
Response from Julia Biernacka on 8 Feb 2024
Dear Steven,Thank you for sharing your opinion after your stay at the ibis Warszawa Centrum. I am glad that we managed to earn your high rating and I hope that we will be able to host you again in our hotel in the future.Best wishes,Julia BiernackaGuest Experience Specialist
10/10 Excellent
Darren
21 Jan 2024
Darren
Stayed 2 nights in Jan 2024
Response from Julia Biernacka on 31 Jan 2024
Dear Darren,thank you for your review after your stay at our hotel.We cordially invite you again.Regards, ibis team
Location was ok, 35-40 minutes walk from Warsaw old town 20-25 minutes from central shopping ,, clean , polite staff , really reasonable price for the location,⭐⭐⭐⭐⭐
Mark
Stayed 2 nights in Nov 2023
Response from Julia Biernacka on 29 Nov 2023
Dear Mark,Thank you for sharing your opinion after your stay at the ibis Warszawa Centrum. I am glad that we managed to earn your high rating and I hope that we will be able to host you again in our hotel in the future.Best wishes,Julia BiernackaGuest Experience Specialist
Dear Guest,Thank you for sharing your opinion after your stay at the ibis Warszawa Centrum. I am glad that we managed to earn your high rating and I hope that we will be able to host you again in our hotel in the future.Best wishes,Julia BiernackaGuest Experience Specialist
8/10 Good
Srirengen
Travelled with group
8 Oct 2023
Liked: Cleanliness, staff & service
Happy with stay
Srirengen
Stayed 10 nights in Sep 2023
Response from Julia Biernacka on 9 Oct 2023
Dear Guest,thank you for your review after your stay at our hotel.We cordially invite you again.Regards, ibis team
Have two reservations, need chnage flat after one day staying, I after surgery and on reception tell nobody can help me with bag, no room services at all, cards always not work after go out ;(
Dennis
Stayed 6 nights in Aug 2023
Response from Julia Biernacka on 29 Oct 2023
Dear Denis,Thank you for taking the time to tell us about your experience at the ibis Warszawa Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best wishes,Julia BiernackaGuest Experience Specialist
Dear Oksana,Thank you for sharing your opinion after your stay at the ibis Warszawa Centrum. I am glad that we managed to earn your high rating and I hope that we will be able to host you again in our hotel in the future.Best wishes,Julia BiernackaGuest Experience Specialist
Dear Gabriel,Thank you for sharing your opinion after your stay at the ibis Warszawa Centrum. I am glad that we managed to earn your high rating and I hope that we will be able to host you again in our hotel in the future.Best wishes,Julia BiernackaGuest Experience Specialist
Clean, cute, and cosy room. Tram station is right outside.
Filip
Stayed 2 nights in Jul 2023
Response from Julia Biernacka on 24 Jul 2023
Dear Filip,Thank you for sharing your opinion after your stay at the ibis Warszawa Centrum. I am glad that we managed to earn your high rating and I hope that we will be able to host you again in our hotel in the future.Best wishes,Julia BiernackaGuest Experience Specialist
Dear Arkadiusz,Thank you for sharing your opinion after your stay at the ibis Warszawa Centrum. I am glad that we managed to earn your high rating and I hope that we will be able to host you again in our hotel in the future.Best wishes,Julia BiernackaGuest Experience Specialist
Close to tram stops and a grocery store. Very clean and had a nice restaurant inside.
Krystal Lee
Stayed 6 nights in Jul 2023
Response from Julia Biernacka on 19 Jul 2023
Dear Guest,Thank you for sharing your opinion after your stay at the ibis Warszawa Centrum. I am glad that we managed to earn your high rating and I hope that we will be able to host you again in our hotel in the future.Best wishes,Julia BiernackaGuest Experience Specialist
6/10 Okay
Samer
Travelled with family
8 Jul 2023
Disliked: Staff & service
It is 2 stars hotel as staff told us when we asked about face towels and slippers. Hotel does not provide safe box in the room. Room was not cleaned well however they did clean it better when we mentioned the spiderweb over the light. Breakfast basic and got boring after eating the same for 4 days. Hotel condition is good, mattress is good billows not so good
Samer
Stayed 4 nights in Jul 2023
Response from Julia Biernacka on 19 Jul 2023
Dear Guest,Thank you for sharing with us your opinion after staying at the ibis Warszawa CentrumAs a 2-star economy hotel, we provide one towel per person in the room according to our standardization. However, we meet the expectations of our guests and, for example, in the event of a request for additional towels, we always deliver them to the room. I am sorry that our breakfast offer did not meet your expectations. We are only an economy class hotel and our offer of meals served during breakfast is really attractive compared to competing facilities of the same categorizationI hope that we will be able to host you again in our hotel and I cordially invite you now! Greeting,Julia BiernackaGuest Experience Specialist
8/10 Good
NERI
1 Jul 2023
NERI
Stayed 4 nights in Jun 2023
Response from Julia Biernacka on 24 Jul 2023
Dear Neri,Thank you for sharing your opinion after your stay at the ibis Warszawa Centrum. I am glad that we managed to earn your high rating and I hope that we will be able to host you again in our hotel in the future.Best wishes,Julia BiernackaGuest Experience Specialist
10/10 Excellent
Thomas
30 Jun 2023
Thomas
Stayed 6 nights in Jun 2023
Response from Julia Biernacka on 3 Jul 2023
Dear Thomas,Thank you for sharing your opinion after your stay at the ibis Warszawa Centrum. I am glad that we managed to earn your high rating and I hope that we will be able to host you again in our hotel in the future.Best wishes,Julia BiernackaGuest Experience Specialist
10/10 Excellent
Douglas
29 Jun 2023
Very nice.
Douglas
Stayed 8 nights in Jun 2023
Response from Julia Biernacka on 29 Jun 2023
Dear Guest,Thank you for sharing your opinion after your stay at the ibis Warszawa Centrum. I am glad that we managed to earn your high rating and I hope that we will be able to host you again in our hotel in the future.Best wishes,Julia BiernackaGuest Experience Specialist
Would have been nice to have a small fridge in the room but other than that everything was great
David Michael
Stayed 8 nights in Jun 2023
Response from Julia Biernacka on 3 Jul 2023
Dear David,Thank you for sharing your opinion after your stay at the ibis Warszawa Centrum. I am glad that we managed to earn your high rating and I hope that we will be able to host you again in our hotel in the future.Best wishes,Julia BiernackaGuest Experience Specialist
Dear Guest,Thank you for sharing your opinion after your stay at the ibis Warszawa Centrum. I am glad that we managed to earn your high rating and I hope that we will be able to host you again in our hotel in the future.Best wishes,Julia BiernackaGuest Experience Specialist
Enjoyed my stay! Would definitely come back and book a stay one these days. Highly recommended. The hotel is at the center of everything you can see and do in Warsaw.
Tristan
Stayed 6 nights in Apr 2023
Response from Julia Biernacka on 5 May 2023
Dear Guest,thank you for your review after your stay at our hotel.We cordially invite you again.Regards, ibis team
Dear Guest,Thank you for sharing your opinion after your stay at the ibis Warszawa Centrum. I am glad that we managed to earn your high rating and I hope that we will be able to host you again in our hotel in the future.Best wishes,Julia BiernackaGuest Experience Specialist
Dear Guest,Thank you for sharing your feedback with us, we appreciate it very much and hope to see you again at ibis Warszawa Centrum in the nearest future!Best Regards,Julia BiernackaGuest Experience Specialist
Response from Guest Experience Specialist on 3 Aug 2022
Dear Daria,
Thank you for sharing your feedback with us. We appreciate it very much and hope to see you again at our hotel.
Best regards,
Rafał Krajewski
Response from Guest Experience Specialist on 20 Jun 2022
Dear Gabriel,
Thank you for sharing your feedback with us. We appreciate it very much and hope to see you again at our hotel in the nearest future!
Regards,
Rafał Krajewski
Response from Guest Experience Specialist on 14 Jun 2022
Dear Guest,
I am very sorry that the lack of a late check-out option determinated giving our hotel such a low score. The late check-out is a service that depends on rooms availability and amount of reservations on the day of check-out and it is not guaranteed. Regarding the high hotel occupancy during last weeks the service is very limited or unavailable most of the days.
Best regards,
Rafał Krajewski
Response from Guest Experience Specialist on 31 May 2022
Dear Steve,
Thank you for sharing your feedback with us. We appreciate it very much and hope to see you again in the nearest future! Feel welcome to visit our hotel whenever you will be in town!
Best regards,
Rafał Krajewski
6/10 Okay
Antonette
13 May 2022
Antonette
Stayed 8 nights in Apr 2022
10/10 Excellent
Meagan
5 May 2022
Meagan
Stayed 2 nights in May 2022
Response from Guest Experience Specialist on 9 May 2022
Dear Meagan,
Thank you for sharing your feedback with us, we appreciate it very much and hope to see you again at ibis Warszawa Centrum in the nearest future!
Best Regards,
Rafał Krajewski
Nice hotel at a low costs. You definitely get your money's worth and more.
Adam-Hugo
Stayed 1 night in Apr 2022
Response from Guest Experience Specialist on 2 May 2022
Dear Adam-Hugo,
Thank you for sharing your feedback with us, we appreciate it very much and hope to see you again at ibis Warszawa Centrum in the nearest future!
Best Regards,
Rafał Krajewski
Response from Guest Experience Specialist on 26 Apr 2022
Dear Oleksandr,
Thank you for sharing your feedback with us. We appreciate it very much. Feel welcome to visit us again whenever you will be in town.
Regards,
Rafał Krajewski
Response from Guest Experience Specialist on 9 May 2022
Dear Sara,
Thank you for sharing your feedback with us, we appreciate it very much and hope to see you again at ibis Warszawa Centrum in the nearest future!
Best Regards,
Rafał Krajewski
6/10 Okay
Kareen Jean
Travelled with group
17 Apr 2022
Kareen Jean
Stayed 1 night in Apr 2022
Response from Guest Experience Specialist on 19 Apr 2022
Dear Kareen Jean,
I am sorry that we did not manage to ern your higher rating. I would appreciate if you decide to share with us any details form your stay and suggestions of thing that we can do better next time to fully meet your expectations.
You can share your comments via direct message or directly to my e-mail adres h2894-am@accor.com.
Best regards,
Rafał Krajewski
Response from Guest Experience Specialist on 21 Feb 2022
Dear Guest,
Thank you for sharing your feedback with us, we appreciate it very much and hope to see you again at ibis Warszawa Centrum in the nearest future!
Best Regards,
Rafał Krajewski
Terrible the room was 17 degrees and none of the 2 heating systems works - when I talk with an employee they couldn’t do anything.
In the restaurant was the food not fresh. It was old, the salad was like rubber and brown and really disgusting.
Selfie
Stayed 3 nights in Jan 2022
Response from Guest Experience Specialist on 3 Feb 2022
Dear Simon,
I am very sorry that your stay at our hotel did not meet your expectations. Please accept my sincere apologies due to the described heating system problems. I would be grateful if, in a private message or via email, you decide to share more details with us (date of stay and name or reservation number) so that we can establish what went wrong and clarify the situation with the staff responsible.
I am also sorry about the quality of your meal in our restaurant. We always strive to offer our guests the highest quality products and services, this time clearly something went wrong. However, I believe that this was a one-off situation that will not happen in the future. I also encourage you to report any inconvenience to our staff during your next stay in our hotel, and I assure you that we will do our best to solve your problem.
Best regards,
Rafał Krajewski
Response from Guest Experience Specialist on 6 Dec 2021
Dear Guest,
Thank you for sharing your feedback with us, we appreciate it very much and hope to see you again at ibis Warszawa Centrum in the nearest future!
Best Regards,
Rafał Krajewski
Response from Guest Experience Specialist on 24 Nov 2021
Dear Guest,
Thank you for sharing your feedback with us, we appreciate it very much and hope to see you again at ibis Warszawa Centrum in the nearest future!
Best Regards,
Rafał Krajewski