Search Hotels Near WaterMark Place Outlet Center, Birmingham

"Staff and property were both fine, but the noise made at night by the guest next door to us was awful. Tuey were up all night in and out of their room slamming the door and at around 2 AM he was actually singing very loudly. I got no sleep."

"We stayed 5 nights and our room was only cleaned once. I was told there were too many rooms occupied, we were in the room when cleaning staff came to do the room (not true), we saw the housekeeping staff outside our room yesterday and asked if she could clean it, response was yes. We left the hotel for 45 mins to allow cleaning. We returned the cleaning staff had gone, our room still unclean, no beds made. Spoke to reception again, they would look into it. Very frustrating. WOULD NEVER STAY THERE AGAIN breakfast very poor choices. Reception very unfriendly, very disappointing "

"The gentleman that checked me in was very nice. Gave us a ground floor room. The bathroom was clean. The room was ok. Lamps were either dirty or just old. Not sure which. TV was hard to figure out, but a lot of channels. Beds were comfortable. The price was great!!! Plus they have a 1 pet for free policy, that was great. Most hotels charge $50 up. Went to front desk at 6:15am expecting coffee. I knew there was no breakfast, that was fine. No coffee either!! Just an empty space where it usually sits. "

"Room was amazing!"

"Quick overnight stay but staff was very friendly. Clean room. Enjoyable breakfast bar. "

"Very so not clean. Roach in shower. Good customer service. "

"Easy"

"Did not use the gym"

"The bathroom vent did not work and the tub had dirt build up that was not cleaned properly before our arrival and staff was alerted immediately but nothing was cleaned or fixed. Also the staff will scam you by charging you a pet fee because housekeeping will claim they saw pet hair that they probably tracked in with them. We stayed 2 nights and was gone over 10 hours for a cheer competition each day , plus they have no video footage of you entering or leaving your room/property with a pet but will lie and say they do. The breakfast is horrible as they only had bagels, muffins, cereal and oatmeal you have to make, coffee is cold. Do not book here! Stay away to prevent a headache as they lack integrity!"