The Swan Hotel Wells

Property class: 4

Choose dates to view prices

At The Swan Hotel Wells , you can look forward to a terrace, a coffee shop/cafe and a garden. The on-site restaurant, The Swan, Wells, offers lunch and dinner. Free in-room WiFi, with a speed of 50+ Mbps, is available to all guests, along with a bar and conference space.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Business services
The current price is Rp1.795.028
Rp2.154.034 total
includes taxes & fees
25 Oct - 26 Oct

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Classic Double Room

A hotel room with a large bed, two bedside tables, a nightstand, a mirror, and a headboard.

Classic Double Room

10.0 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Twin Room

A hotel room with two beds, a nightstand with a lamp, a mirror, and a patterned wall.

Classic Twin Room

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Four Poster Double Room

A hotel room with a bed, red curtains, a floral tapestry, and a lamp.

Superior Four Poster Double Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

A hotel room with a large bed, a wardrobe, a nightstand, and a mirror.

Superior Double Room

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room

A hotel room with two beds, a small round table, and a chair.

Superior Twin Room

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Four Poster Double

A hotel room with a large bed, two bedside lamps, a headboard, and floral wallpaper.

Deluxe Four Poster Double

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room

A hotel room with a large bed, a sofa, a nightstand, a lamp, and a window with curtains.

Deluxe Double Room

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Twin Room

A hotel room with a large bed, a seating area with two chairs, a small table, and a TV mounted on the wall.

Deluxe Twin Room

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Junior Suite

A hotel room with a large bed, bedside tables, a desk, and a window with curtains.

Junior Suite

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Suite

A bedroom with a large bed, two nightstands, a blue headboard, and floral-patterned pillows.

Deluxe Suite

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
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About the area

Located in Wells, The Swan Hotel Wells is in the city centre. Wells & Mendip Museum and Lake Village Museum are cultural highlights, and some of the area's attractions include Wells Leisure Centre and Glastonbury Festival Site. Greenbank Pool and Royal Bath and West Showground are also worth visiting. Visit our Wells travel guide
Map
11 Sadler Street, Wells, England, BA5 2RX

What's nearby

  • A large Gothic cathedral with twin towers and intricate stonework.
    Wells Cathedral
    3 min walk - 0.3 km
  • A winding road through a mountainous landscape with rocky cliffs and grassy areas.
    Mendip Hills
    11 min walk - 0.9 km
  • Wells & Mendip Museum
    1 min walk - 0.2 km
  • Vicar's Close
    3 min walk - 0.3 km
  • Wells Bishop's Palace
    5 min walk - 0.4 km

Getting around

  • Frome Station
    25 min drive
  • Bristol International Airport (BRS)
    41 min drive

Restaurants

  • The Crown at Wells
    1 min walk
  • Fosso Lounge
    2 min walk
  • Tuckers
    8 min walk
  • City Arms
    4 min walk
  • The Quarter Jack (Wetherspoon)
    7 min walk

About this property

The Swan Hotel Wells

  • Upscale hotel in the city centre, remodelled in 2017
  • At The Swan Hotel Wells , you can look forward to a terrace, a coffee shop/cafe and a garden. The on-site restaurant, The Swan, Wells, offers lunch and dinner. Stay connected with free in-room WiFi, with a speed of 50+ Mbps, and guests can find other amenities, such as a bar and conference space.
  • Additional perks include:
    • Free self-parking
    • Buffet breakfast (surcharge), a front desk safe and 1 meeting room
    • Luggage storage, smoke-free property and a banquet hall
  • Room features
  • All 56 rooms offer comforts such as 24-hour room service, as well as thoughtful touches such as free WiFi and safes.
  • More amenities include:
    • Heating and portable fans
    • Bathrooms with baths or showers and free toiletries
    • 28-inch TVs with satellite channels
    • Wardrobes/cupboards, electric kettles and daily housekeeping

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Frequently asked questions

Is The Swan Hotel Wells pet-friendly?

Yes, this hotel allows dogs (limit 2 total). There's a fee of GBP 15 per accommodation, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much does it cost to stay at The Swan Hotel Wells ?

As of 23 Oct 2026, prices found for a 1-night stay for 2 adults at The Swan Hotel Wells on 25 Oct 2026 start from Rp1.795.028, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at The Swan Hotel Wells ?

Self-parking is free at this property.

What time is check-in at The Swan Hotel Wells ?

Check-in begins at 3:00 PM. Late check-in is available during limited hours.

What time is check-out at The Swan Hotel Wells ?

Checkout is at 11:00 AM.

Where is The Swan Hotel Wells located?

Located in the heart of Wells, this hotel is steps away from The Market Place, Wells & Mendip Museum and Wells Cathedral. Vicar's Close and Wells Bishop's Palace are also within 5 minutes.

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Reviews

The Swan Hotel Wells Reviews

8.8

Excellent

9.0

Cleanliness

9.6

Location

9.0

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 207 out of 415 reviews
Rating 8 - Good. 161 out of 415 reviews
Rating 6 - Okay. 34 out of 415 reviews
Rating 4 - Poor. 8 out of 415 reviews
Rating 2 - Terrible. 5 out of 415 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location to bus stops, pubs and restaurants and of course the Wells Cathedral.
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time in Wells and The Swan Hotel and it won’t be our last. All of the staff made us feel welcome and our room was very comfortable (especially the warm bathroom). We were only staying one night and only had the chance to sample the breakfast but the ambience and quality of food was excellent. As family live nearby we’ve been told the Sunday roast is worth another visit and as the hotel is central to everything, we will definitely be back.
Stayed 1 night in Oct 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I saw of Hotel staff were good and attentive. Place was clean.
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly, helpful and professional. Hotel is a bit dated as is often the case with this type of old British Hotel. Part of Best Western Group. I personally found the duvet (twin room) awful. Was way to big for single bed, so dragging on the floor, a bit square (to wide & to short) and exceedingly heavy. Never known anything like it before! That aside a very nice stay.
Stayed 3 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
central location, wonderful breakfast, quaint. Will stay again!
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a great location, brilliant breakfast and reasonable pricing.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, lovely hotel. Radio in the room was a nice touch aswell as the very spacious room we recieved. Unhappy about the parking, however we completely understand. Enjoyed our stay and would definitely stay again.
Stayed 2 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was close to everything and good food
Stayed 1 night in Jul 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Historic hotel

Very nice hotel with atmosphere.
Stayed 1 night in Sep 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous location
Stayed 2 nights in Aug 2022
Verified review

10/10 Excellent

Lovely Location

I live Wells and the Location
Stayed 1 night in Jul 2022
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Fabulous room overlooking the cathedral.
Stayed 1 night in Jul 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

This place needs reporting… for excellence!

Excellent atmosphere of service- nothing too much
Stayed 1 night in Aug 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great City Centre hotel

Only difficulty is the narrowness of parking on site and the limited spaces, otherwise, great service and a very hearty breakfast to set you on your way. Helpful service at reception and the breakfast service.
Stayed 1 night in Sep 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Christmas stay

The Swan is a top class hotel. Nice comfortable rooms, very quiet, with very good shower over bath, spotlessly clean. Very friendly, polite and helpful staff, reception sraff excellent. Amazing to get free parking too. Our stay was cut short due to an emergency back home, but we will be back.
Stayed 4 nights in Dec 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
I loved every thing! The hotel, the room we had, the staff -super friendly and helpful, the food, the location I went there for a wedding, coming from USA! Worth the trip! English countryside ❤️
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing that the view of the room isn’t advertised when booking, had to upgrade to get view of cathedral. Food at breakfast great.
Stayed 1 night in Sep 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, room comfort

Lovely stay

Beautiful, historic hotel with a lovely terrace looking onto the cathedral. Room nice and perfectly clean. Bathroom tired and dated but clean. Great, friendly and helpful staff. Breakfast was top quality. Recommended.
Stayed 2 nights in Aug 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel in great location

Overall our state was very nice, but the hotel was very particular about us not checking in until the exact check-in time. Other places we stayed had much more flexibility. Thankfully we didn’t have big bags with us so we could carrier things easily.
Stayed 1 night in Jun 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities

Lovely stay

Fantastic historic old hotel.location right opposite the cathedral and within walking distance of everything you’d want to see Car park is a challenge I’m glad I didn’t have to undertake and got my partner to do it. Lovely large room. Not too sure what made it superior over a standard room .Bed was too firm for me so didn’t get a great nights sleep but my partner did and it wouldn’t stop me from returning Bathroom was a little tired and could do with a refurb. Fan in the room was great. Breakfast was nice and all staff really friendly and helpful
Stayed 1 night in Jul 2022
Verified review

6/10 Okay

Not a four star property front desk staff needs more training
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is really quite stunning in appearance and location. The staff are friendly and keen to assist and the food is fabulous. Wells was incredibly beautiful. The only issue that we had was that we were right at the top of the hotel in the heatwave and with no air conditioning, the heat was unbearable, even with a fan. The fan was so loud that neither me or my teenage son could sleep well. Other than that, this hotel was fabulous.
Stayed 1 night in Aug 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautifully situated in the centre of Wells with a view of the cathedral. Our bedroom view, however, looked out on an alleyway with dustbins. I had hoped for something a little better, since I'd paid extra for a superior room. Our room was very comfortable, but if I'd been shown a picture of it without being told where it was, I could possibly have guessed it was part of the Best Western chain, but not that it was in an historic coaching inn. The staff were helpful, friendly and polite.
Stayed 1 night in Jul 2022
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude unwelcoming front desk girl. Dirty room carpet. Broken bathroom door lock. Awful uncomfortable chairs in bar and lounge - which used to be cozy classy areas and are now plastic trashy areas with no style or ambiance.
Stayed 2 nights in Sep 2022
Verified review

4/10 Poor

Disliked: Staff & service, property conditions & facilities, room comfort

Not For Us

Wells itself is a charming place but I’m afraid this is not a hotel we will be returning to again. A rather frosty receptionist, a tiny bedroom in the basement of the hotel with a window view of stairs and smokers meaning the room also became smokey, and a bathroom needing urgent repair to the side of the bath as the panel was completely damaged and the room needed redecorating and new lamps etc. Additionally we couldn’t sleep as we could hear the people in the room above us conversing and the bed mattress left my partner and I with really uncomfortable backs. Parking is a bind too. The hotel really need to consider a better option than sending you down a back road on the off chance that a space may be available. We had no choice but to pay for parking in a car park as there was nothing available elsewhere. All this for £164 per night. We travel a-lot both around the UK and all around the world and this didn’t really feel like a 4 star experience. Will definitely return to Wells again but we will look for somewhere a little more comfortable for our accommodation.
Stayed 1 night in Jul 2022