"People were friendly and hotel was nice and clean. The only thing is rooms don't have microwave nor a fridge and we couldn't bring any cold items to the room, nor did they have an ice machine no where. Room was clean and beds were comfortable but pillows were very flat and uncomfortable. The only thing that wasn't good, the bathroom ceiling had a big yellow stain, like water damage. I called about the bathroom door handle came right off as I opened the door and a the door handle had a screw that wasn't screwed all the way in. I did called and complained and no one came to fix it when office said they was going to send someone to fix. Bathroom sink faucet was loose n moves side to side. The next day when we were going to sleep, my son spotted dry blood on his sheets and they were ripped on the side. I called front desk and they did send someone with clean sheets. The breakfast downstairs was not worth $95 even though they gave us $35 credit. We only ate there 1 time. I wish they can add a microwave and a small fridge with it being an expensive room. Other than that we did have a nice time."
"The room was very clean. The staff was extremely helpful. My first morning I asked for directions to the nearest subway. I was given excellent directions. The day I was leaving, I left my bags with the Bellman and he was polite and made me feel comfortable leaving them with him. I ate breakfast each AM. It was a MADHOUSE of people and kids. It was a little overwhelming. The room, was SMALL. I mean tiny. For the price I would have liked a bigger room, but they do list the sq. footage in the description, so it was my bad for not realizing it was going to be a SMALL room. It is in a fantastic location, so the SMALL room wasn't my main focus."
"In overall everything was okay, the hotel located in a very busy area, next to penn station and madison sq garden, so getting there and from there is pretty easy, no matter if you come from JFK or EWR.
I don't know if other floors are remodeled, but my floor (33rd) felt very old, but maintained. The room was very clean, which is the most important thing to me."