West Kissimmee hotel guide. Walt Disney World Resort hotel in West Kissimmee, Orlando

"Amazing communication from staff with texts. Love this resort. Clean, and everything is convenient and amazing "

"Customer service was horrible , accessibility to the pools was bad . The property is difficult to navigate and the front desk people are not much help - they all seemed irritated. And you have to deal with aggressive Timeshare solicitation in order to receive your parking pass for the property, they will not take no for an answer . Definitely not what you’d expect based off of the pictures and the reputation of the Hilton brand . "

"Late check in was easy. Nice room "

"Property was clean however everything look old and some items were broken. Barcarde was the main reason kids wanted to go here and there was not card available to use until day 6 of our stayed AND we have to pay to get a card to load money and use which didnt last anything. Not worthy. Staff looking around in the pool were mean. Kids took off their life jacket to eat for a minute and they went and collected them right away and put them away even after we told them they just took it off to eat and were going to wear them again right away. "

"The staff was so friendly and everything was clean and close by on the property. Great place to stay!!"

"Spacious Rooms, Family Friendly Atmosphere, Tons of things to do daily "

"Hidden free."

"We just returned from a week at Margaritaville cottages! We had a blast and loved the water park. My only issue is there isn’t much to do if the weather isn’t great. The arcade only has a couple games so if they could extent the arcade to a big one it would be even better! We will definitely be back for another family vacation. "

"Ac worked - but was either freezing or super humid. Not much in between. First room had dirty sheets, so we moved. Second room was stuffy and bed was not comfortable. Decided not to stay the second night. Trying to get a refund, but not looking good. Front desk was friendly enough. Good luck to anyone staying here. "