West Knoxville hotel guide. Extended Stay America hotel in West Knoxville, Tennessee

"NO ICE MACHINE!! I’ve never heard of a hotel that doesn’t have at least 1 ice machine. I was told to use the one in the freezer portion of the fridge, but it didn’t work. and even if it did, it would take a couple of hours to make ice. Very inconvenient. This hotel really needs to get an ice machine! "

"You get what you pay for. It is a bit dingy. However, it is a convenient location for my needs. I have stayed there 4 previous times to visit my parents at their assisted living facility. Biggest complaint is the key cards become unmagnitized or only last a day. Every night I would have to get it reprogrammed. This has occurred at all my stays including to others that have travelled with me staying in other rooms. Front desk always indicates it is my iPhone causing the disruption. Maybe the first time, but after that I keep the cards away from my phone. It is a minor inconvenience, but never happens at the other places I stay at. Of course those places are a little more upscale since work pays for those. Another time I had to switch rooms because the air conditioning was leaking water on the floor. Overall it is an ok place."

"Very convenient, covered walkway to airport"

"Comfortable and clean room! Staff were very friendly and helpful. Breakfast was good. elevator was down but I was able to get the last room on the first floor. Pool was really cold and could be cleaned. Rust in the tub. Fridge did not cool properly and took a full day to cool. Microwave works but the buttons weren’t functioning properly. My key didn’t work on my second day. I told the staff and was given another key! Very close to Knoxville! Overall I enjoyed my stay! I would stay again! "

"Dried blood on the toilet seat in our room, never got cleaned after calling front desk and no shampoo in the shower."

"Filthy rooms, stained bedding, got a suite for a family of 6 - no sheets for the pullout bed and the mattress was stained. Visible dirt and grime throughout. "

"Comfortable stay. Attentive staff."

"Breakfast was disappointing. Walls are thin, could hear people in the next room and in the halls. Staff was very nice, it was in a great area, and pet friendly (couldn't even tell, it was clean)"

"Dee checked us in and was very informative and friendly. Parking is 25.00 per night. The lot was clean and well-lit. I felt safe. "