West Side hotel guide. Hilton Hotels hotel in West Side, Hawaii

"We had breakfast there. Service was a little slow. The food was good. We had drinks at the Mamahune’s Tiki bar. Drinks were good. The location right on the ocean was wonderful. "

"Completely enjoyed our stay at the Koa’Kea resort. The location is breathtaking, right on the beach. We loved the daily yoga classes to help kickstart our days. We appreciate the smaller scale of the resort, it did not feel overwhelming like a big resort. Thank to all the guests services staff for making our first time in Kauai, feel like a true relaxing vacation. "

"This was our first stay in Kauai and it was definitely memorable. The property was under construction and we had to take three elevators to get to the pool as the main lobby was closed for renovations. Several other things were also closed such as a portion of the pool and the gym. We had an issue with roaches…. It was raining and on the first night we found one roach and didn’t think much of it as there was severe rain and we were on the second floor. Woke up in the middle of the night and found an additional roach. Looked around to see if there was more and found around 6 baby roaches. At this point we called front desk and explained and they moved us into a new room the same day. We didn’t have any additional issues for the next 5 days minus one stray roach on our last night. Food on the property was decent but beware of fees for parking and resort which ended up being about a quarter of the stay. Overall great resort with a pretty cool pool(s) just needs to finish renovations."

"I would like to preface this by saying this was a last minute booking as our flight was cancelled twice and we were stranded at the airport with a toddler. The staff was AMAZING. Checked us in was super helpful and nice. We had an issue getting back to the airport and the manager personally woke to at 4 AM and drove us to the airport our literal like savor. Can’t recommend them more. Al so they had an excellent assortment of teas and coffee, even some coffee we paid good money to bring home!! We didn’t stay for breakfast but imagine it to be of the same quality - excellent!"

"Wonderful hotel. Room is updated and clean! Property is lush and well maintained. Everyone was so nice! Can’t wait to come back and stay at this hotel again. My new go to when I come back to Kauai!!!"

"Rented the “renovated” king ocean view room. There was nothing renovated about it. Old, stained, furniture. Black mold. Everything is an extra on this resort, everything. Staff was very nice. His was my first experience at Sheraton. It will probably be the last. Love Kauai and the people, best island in the chain! We come here often."

"Way too expensive for what it is."

"The resort is self is old, but the location is awesome and most of the people that work. There are very friendly except for one gentleman who is extremely rude. They really need to have their rooms a little bit cleaner."

"Perfect hotel for what we wanted! Just a place to lay our heads at the end of the day. All the staff was friendly and helpful!"