"The central forced-air heating had been turned off throughout the hotel after a recent heat wave. When we checked in it was 13°C outside and the room heat would not turn on. The Duty manager was unable to turn it on after five phone call attempts, requiring 20 mins wait each, allthis lasted until past 2AM, and waked-up by this manager calling to see if it was working yet. It was not, it was blowing colder air in to our room. He tried to move us to another room and same issue there, after 30mins still blowing cold air and no heat source available for the room. We were shown a 3rd room at 1AM and were told we had to wait another 20mins before the cold air blowing in to this new room would become warm. My spouse was in tears at this calamity which lasted 2.5 hours long, and I really had it by this point, and so I moved our checked baggage and carry-on stuff a second time back to the very first room and asked them to turn off the heat. We attempted to use our body heat to at least keep the bed warm enough to sleep under the extra quilts we were given, wore ski hats and gloves in our hotel room to keep warm that night as the room continued to chill to 11°C outside temperature. The only thing they did to improve the situation was to give us a free breakfast. We had to leave the hotel for our flight out of Gatwick by 7AM, and had only been able to fall asleep 4.5 hours, so we barely made it to breakfast and has to rush through it. Please avoid Rooms #956 & #954 until fixed!"
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