Weston-super-Mare hotel guide. PREM Group UK hotel in Weston-super-Mare, England

"Comfortable beds, Good space in room for what I needed"

"Excellent hotel. Good clean accommodation. Breakfast was good quality. Ideal central location."

"Brilliant historic hotel in the central of Bristol. Very friendly and efficient staff. Had a lovely one night stay."

"Staff could be more better"

"Always a good stay. Staff very friendly, food really tasty and great selection at the bar. Plenty of choices for breakfast and evening meals, for adults and children alike. Check in first around the back, then park in the multistorey at Cabot Circus. Easy! Price included in room cost. Hotel was busy (Easter hols) but quiet inside room. Air con quite noisy but not an issue. White noise... Traffic noise can take time to get used to if you're not from a city, but it drops off quite soon after 11pm, we found. Very happy to stay here and will do again. Central, accessible and felt well looked after."

"Very convenient for the train station and centre of Cardiff. Hotel was very modern and clean. Room was slightly small but plenty big enough for one night. Staff at check in were great. Would definitely use them again. "

"Hotel was great, clean, professional staff. The only issue I had was on check out when I discovered a £6.70 (12.5%) service charge for 2 meals and 2 drinks in the restaurant as I had charged it to my room. "

"The room was clean and tidy, spacious, bed was lumpy, and there is a green light on all night so room is never dark. Staff were very polite and friendly. Restaurant was very hit and miss with there opening times. But plenty of other Restaurants outside hotel. Breakfast had limited cereals, cooked breakfast had overcooked sausages and bacon and was overpriced at £17. Register your car at reception for free parking, this is a bonus for being so close to sea front. If you have a room overlooking square then be aware that the bar opposite is open with music until 2.30am."

"Complained about the air con ticking constantly in our room (720) for the guy behind the reception to laugh at me. He stood there like he wasn’t going to do anything. I asked if we could switch rooms, upgrade rooms .. nothing. He told me we would have someone come to the room and look .. again, nothing. Was given one free drink voucher, again laughing as he handed it to me. Night one bar man was lovely. Night two bar staff completely different story. Rude and unprofessional. When using cocktail voucher, very rudely and abruptly told we had to have the same cocktail. Which is fine. These two bar staff then were discussing other staff members whilst serving us .. instead of making polite small talk with their customers. Then went to use our free drinks token. For the girl behind the bar to sigh and roll her eyes when my mum got to the bar. Again, talking amongst her colleague she said “I could get my jobs done when I stop serving” this made us feel as if we were a nuisance and shouldn’t be using the area. So listened to an air con tick for two nights. And questionable staff."