Hotel Keluarga di Whitchurch

"Excellent location though no onsite parking but car park nearby. The member of staff who booked us in and showed us to our room, and later served us in the restaurant, was exceptional - welcoming, cheerful, informative, helpful. The member of staff who served breakfast was equally good - efficient, cheerful and helpful. Food was good and the room was comfortable and clean."

"We have previously stayed up in room 8 at the top of the property where it has been a lot quieter . This stay we were facing the outside of the seating area where we were not able to sleep because of chatting till 02-30 . This was on the Friday night 22/5/26. Bathroom not cleaned properly scum marks in bath and sink. Bath took along time to drain after a shower and all dirty particles in bath after eventually draining . I like the Swan Tap but was disappointed this time ."

"Nice quiet tranquil location, wonderful characterful property. A nice surprise to find a fully decorated Christmas tree up in the front room upon arrival! Contact with the host Jeanette very easy through text. Enjoyed the log burner on the winter evenings. Already thinking about a return trip next Christmas!"

"The receptionists and manager on Friday night the 3/7/26 were amazing. They went out of their way to assist us with our booking as there was an error. The breakfast can't fault it The room had spiders that night and there's a buildup of dust all around the edges and corners of the room. Apart from that we had a comfortable night sleep. The pillows and beds are the most comfortable I have come across in hotels."