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Reviews of Quality Inn

2.5 out of 5
Quality Inn
1601 Martinsburg Pike, Winchester, VA

Reviews

8.8

Excellent

Rating 10 - Excellent. 534 out of 993 reviews" "
Rating 8 - Good. 362 out of 993 reviews" "
Rating 6 - Okay. 66 out of 993 reviews" "
Rating 4 - Poor. 19 out of 993 reviews" "
Rating 2 - Terrible. 12 out of 993 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Curtis

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice lobby. Places to sit. Clean rooms. Decent breakfast.
Stayed 1 night in May 2024

10/10 Excellent

Maureen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was every nice. The check in was seamless and the staff member that checked us in was very nice. Furniture in the room needs replace, but room was very clean and bed very comfortable
Stayed 1 night in May 2024

10/10 Excellent

william

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in May 2024

10/10 Excellent

Linda

Liked: Staff & service, amenities, property conditions & facilities
Highly recommend. Clean comfortable and friendly staff. Location is convenient to major highway etc congested spot for a hotel but certainly did not effect our wknd stay. Thank you!
Stayed 2 nights in May 2024

10/10 Excellent

Doreen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness, comfy bed and location.
Stayed 1 night in Apr 2024

8/10 Good

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good. Just what we needed after a long drive.
Stayed 1 night in Apr 2024
Response from Nicole on 30 Apr 2024
We appreciate your rating. Thank you for staying with us!

10/10 Excellent

Ludwin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and quiet.
Stayed 1 night in Apr 2024
Response from Nicole on 30 Apr 2024
We appreciate your rating. Thank you for staying with us!

10/10 Excellent

Rachel

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable. Friendly front desk staff
Stayed 1 night in Apr 2024
Response from Nicole on 30 Apr 2024
We appreciate your rating. Thank you for staying with us!

8/10 Good

JOANNE

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, very comfortable beds, excellent hot breakfast.
Stayed 1 night in Apr 2024
Response from Nicole on 30 Apr 2024
We appreciate your rating. Thank you for staying with us!

10/10 Excellent

Pamella

Travelled with pets
Liked: Staff & service, amenities, property conditions & facilities
Very noisy
Stayed 1 night in Apr 2024
Response from Nicole on 30 Apr 2024
We appreciate your feedback. Please always let us know during your stay if an issue arises, so that we have a chance to make your stay more enjoyable. Thank you for staying with us. We hope that you will give us another chance when your travels bring you back to the area.

8/10 Good

Laurie

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk clerk, Ben, was friendly and precise. I had made the reservation on Expedia, and we were traveling with a small dog, so he had to charge the $15 fee to a credit card. The property has been renovated and is clean and new. There were some construction vehicles parked at the back of the building that were taking up quite a bit of space, but they left after we returned from dinner.
Stayed 1 night in Apr 2024
Response from Nicole on 30 Apr 2024
Thank you for taking the time to let us know about your stay. Ben joins me in thanking you for your very kind words. We all hope to see you again soon. Thank you for staying with us.

10/10 Excellent

Stephen

Stayed 1 night in Apr 2024

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room
Stayed 1 night in Apr 2024
Response from Nicole on 30 Apr 2024
We appreciate your rating. Thank you for staying with us!

8/10 Good

Claudia

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Nicole on 30 Apr 2024
We appreciate your rating. Thank you for staying with us!

8/10 Good

Ruth

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although an older property, this hotel was very clean and well kept. Maid service worked all day cleaning rooms and there were ground keepers on the property doing spring clean up and mulching. Front desk staff was very pleasant. There is a large grassy area for pottying dogs. My only complaint was there was a dog in room 105 while I was there that barked non-stop for well over 3 hours. I was several rooms down the hall and it was very annoying, even with the TV on. I'm sure they could hear it at the desk and got complaints about it. I don't think it should have been allowed to continue that long. Don't get me wrong, I love dogs and was, in fact, traveling with my own dog for a show but I would never allow my dog to carry on non-stop like that. There were a lot of dogs at the hotel that weekend and this dog carrying on was making other dogs bark but nothing to the extent that it was.
Stayed 2 nights in Apr 2024
Response from Nicole on 16 Apr 2024
We appreciate your feedback. I would like to apologize for the dog barking as long as it did. We tried to contact the owner, who left the dog unattended which we ask guests not to do. It took a while for the owner to get back to the property. I am so sorry about that. We hope that you will give us another chance in the future. Thank you for staying with us.

10/10 Excellent

Malinda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable and quiet. Close to the new job.
Stayed 5 nights in Mar 2024
Response from Nicole on 24 Mar 2024
Thank you for staying with us. We appreciate your rating.

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very acceptable
Stayed 1 night in Mar 2024
Response from Nicole on 24 Mar 2024
Thank you for staying with us. We appreciate your rating.

10/10 Excellent

Rosemary, Albany

Liked: Staff & service
Easy on and off highway. Nice breakfast. Friendly staff. Convenient location and great price😄
Stayed 1 night in Mar 2024
Response from Nicole on 24 Mar 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Nicole on 24 Mar 2024
Thank you for staying with us. We appreciate your rating.

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Nicole on 15 Mar 2024
Thank you for your rating. We appreciate you!

10/10 Excellent

Dennis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Gentleman checking us in could see my mom’s difficulty walking and gave us a very convenient entrance and room. He also helped us with directions. Very nice!!!
Stayed 1 night in Mar 2024
Response from Nicole on 15 Mar 2024
We are glad to hear that you enjoyed your stay. Ben joins me in thanking you for such a nice review. Our staff always goes above and beyond and it's a pleasure to hear when those efforts are noticed. Thank you for staying with us. Please come back for a visit again soon!

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good place to stay, for a good price
Affordable and close to interstate 81. Not amazing, but good enough to come back on my next time in the area.
Stayed 1 night in Feb 2024
Response from Nicole on 26 Feb 2024
We appreciate your feedback. Thank you for staying with us.

10/10 Excellent

Jay

Stayed 2 nights in Jan 2024
Response from Nicole on 24 Mar 2024
Thank you for staying with us. We appreciate your rating.

10/10 Excellent

barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable stay
The friendly front desk service was outstanding. The room was sparkling clean, quiet and safe! A very good breakfast with excellent service! Above and beyond expectations!
Stayed 1 night in Jan 2024
Response from Nicole on 10 Feb 2024
We are so glad to hear that you enjoyed your stay with us. Thank you for such a nice review about our hotel and staff. Our team always aims to go above and beyond for every guest, and it is always nice to hear when those efforts are noticed. Thank you for staying with us, and we hope that you will be back for a visit again soon.

8/10 Good

Deborah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room are a bit dated.
Stayed 1 night in Jan 2024
Response from Nicole on 10 Feb 2024
We appreciate your feedback. We are currently working on renovating our rooms. It does take time, but hopefully you will come back to see our updates in the future. Thank you for staying with us.

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Nicole on 10 Feb 2024
Thank you for your rating. We appreciate you!

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will come back
Enjoyed my stay. Very friendly staff. Clean and professional.
Stayed 1 night in Jan 2024
Response from Nicole on 16 Jan 2024
Thank you for your rating. We appreciate you!

10/10 Excellent

Marc

Liked: Property conditions & facilities
Very clean,
Stayed 1 night in Jan 2024
Response from Nicole on 16 Jan 2024
Thank you for your rating. We appreciate you!

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vert good stay
Nice place clean good bed good breakfeast
Stayed 1 night in Jan 2024
Response from Nicole on 9 Jan 2024
We appreciate you! Thank you for staying with us!

10/10 Excellent

Douglas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable.Great price. A little bit of traffic noise.
Stayed 1 night in Jan 2024
Response from Nicole on 9 Jan 2024
Thank you for your feedback. We are glad to hear that you enjoyed your stay with us, and hope to see you again soon!

10/10 Excellent

Roberto

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I love it
Stayed 6 nights in Dec 2023
Response from Nicole on 9 Jan 2024
Thank you for your rating. We appreciate you!

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Nicole on 9 Jan 2024
Thank you for your rating. We appreciate you!

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality Inn Winchester (north)
Very clean and well-maintained. Room was very clean, bed wasn’t quite as comfortable as I’d like (woke up with a backache), but that could be from a strange bed. The bathroom was particularly nice, with a marble shower surround which was extremely well-done. Staff members were quite friendly and helpful, especially at the breakfast room. Breakfast was great, even had biscuits and gravy. Overall, we’re very pleased with this motel and highly recommend it, especially at its very reasonable price. It’s as good or better than most of the higher -dollar hotels we’ve stayed in.
Stayed 3 nights in Jan 2024
Response from Nicole on 9 Jan 2024
Wow! You sure do know how to make us smile! We sincerely appreciate you taking the time to leave such a nice review about our hotel and staff. Thank you for choosing us, and we look forward to seeing you again.

10/10 Excellent

Christopher, Westfield

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent breakfast included, very nice staff.
Stayed 1 night in Dec 2023
Response from Nicole on 9 Jan 2024
Thank you for your rating. We appreciate you!

10/10 Excellent

Sandra, Kanata

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed one night Jan 2nd. The room was very clean and smelled nice. The young woman (Jordan) at the front desk was very professional, friendly and courteous. The full breakfast was excellent. Sandi
Stayed 1 night in Jan 2024
Response from Nicole on 9 Jan 2024
We are glad to hear that you enjoyed your stay with us, and Jordan joins me in thanking you for your very kind review. Thank you for staying with us and we hope to see you again soon.

10/10 Excellent

DIANE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Best Quality Inn we’ve ever stayed at. This place will be on our list.
Stayed 1 night in Jan 2024
Response from Nicole on 9 Jan 2024
Wow this really made our day! Thank you so much for taking the time to leave us such a heartwarming review. Our team goes above and beyond every day for our guests and it's always a pleasure to hear when those efforts are noticed. Please come back and see us again soon!

10/10 Excellent

Steve

Liked: Cleanliness, amenities
Great one night stay. Great price point
Stayed 1 night in Jan 2024
Response from Nicole on 9 Jan 2024
Thank you for your rating. We appreciate you!

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Nicole on 31 Dec 2023
Thank you for your rating. We appreciate you!

10/10 Excellent

Mathieu

Stayed 1 night in Dec 2023
Response from Nicole on 31 Dec 2023
Thank you for your rating. We appreciate you!

8/10 Good

ShuHua

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Nicole on 31 Dec 2023
Thank you for your rating. We appreciate you!

10/10 Excellent

Lucie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Nicole on 31 Dec 2023
Thank you for your rating. We appreciate you!

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
Jordan (clerk) was very enthusiastic, helpful and pleasant. She was very engaging and seemed to love her job.
Stayed 1 night in Dec 2023
Response from Nicole on 31 Dec 2023
Thank you for taking the time to leave such a nice review. Your kind words made Jordan's day! We are glad that you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

Cindy

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Nicole on 28 Dec 2023
Thank you for your rating. We appreciate you!

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Nicole on 31 Dec 2023
Thank you for your rating. We appreciate you!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great receptionist was very friendly at check in breakfast was great quiet room
Stayed 1 night in Dec 2023
Response from Nicole on 28 Dec 2023
We are glad to hear that you enjoyed your stay with us. Thank you for taking the time to share and we hope to see you again soon.

4/10 Poor

Tina

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Very outdated. Furnace extremely loud , dirty and beds very uncomfortable .
Stayed 1 night in Dec 2023
Response from Nicole on 28 Dec 2023
This review was very disappointing for our team, and we apologize for failing to exceed your expectations. As you can see from previous reviews, this is not common for us. Please let us know during your stay if you are unhappy with your room, so that way we can fix the issue right away. We hope that you will consider giving us another chance in the future. Thank you for your feedback.

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
Staff was friendly and helpful. The phone in my room didn’t work. I just needed it to call the front desk. Staff came and tried to fix it. Room was fine otherwise.
Stayed 1 night in Dec 2023
Response from Nicole on 28 Dec 2023
We appreciate your feedback. I apologize the phone was not working in your room and we do appreciate you letting us know so that we could fix it. Thank you for staying with us and we hope to see you again soon.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Nicole on 28 Dec 2023
Thank you for your rating. We appreciate you!

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value, comfortable room.
Stayed 1 night in Dec 2023
Response from Nicole on 28 Dec 2023
Thank you for your rating. We appreciate you!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Nicole on 28 Dec 2023
Thank you for your rating. We appreciate you!