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"We were disappointed with our stay unfortunately. We arrived at reception and waited about 15 minutes to be checked in whilst staff allowed other guests to cut the queue with no acknowledgement of the guests waiting patiently. On entrance to our room a strong smell of cigarette smoke hit us. I called down to reception to report it but no one answered. We’d had a very long journey so persevered and opened the window to try and disperse the smell. We reported it to reception just to be told that they’d asked security to investigate… no apology. "

"It was good "

"My stay was pleasant, staff very helpful and kind. I've arrived by night and couldn't see the main entrance from the parking lot, FYI it's on the left."

"Tommy’s really nice and comfy and Breakfast was amazing. Also, for £6, you take the Heathrow Hotels Shuttle and they drop you in front of the hotel. Great stay. "

"A great location for access to Heathrow, surprisingly quiet and has a great gym! Will definitely stay there again!"

"Clean room "

"Checkin was straight forward, we had a nice warm welcome from the staff. The reception area was nice and warm, and very well presented. Our room was a family room with a small balcony overlooking the woods. The room was warm, with some supplementary heating if needed. Nicely decorated, with 2 queen doubles, the bed linen was super soft and cosy. We slept very well. The bathroom was clean and had all the things you would expect to find in a bathroom. The dining area was very impressive, you choose to sit in the bar area, conservatory, or the dining room. Very nicely presented , the waiting on staff were very helpful. The evening menu was good and the food was cooked and presented nicely. There was also a children's menu. Breakfast was plentiful with a good selection of choice. Would have been a 5 star review except for the coffee stains on the wall in the bedroom,and dirty marks on the curtains. ( Attention to detail) Great stay would recommend for anyone visiting Legoland. "