4 restaurants, breakfast, lunch served; local and international cuisine
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Reviews of Shangri-La Xian

4.5 out of 5
Shangri-La Xian
38b Keji Road, Xi'an, Shaanxi

Reviews

9.2

Wonderful

Rating 10 - Excellent. 92 out of 141 reviews" "
Rating 8 - Good. 35 out of 141 reviews" "
Rating 6 - Okay. 10 out of 141 reviews" "
Rating 4 - Poor. 4 out of 141 reviews" "
Rating 2 - Terrible. 0 out of 141 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2019
Response from Jane Sun on 12 Oct 2019
Dear guest, thank you very much for choosing Shangri-la hotel, Xian and sharing your stay experience with us. We are so pleased that you had a wonderful experience. As one of the four major ancient civilization capitals, we are so happy you had a wonderful travel in Xian. Thank you again for your great support and look forward to welcoming you back in the future.

6/10 Okay

Jmenon

Travelled with family and small children
Liked: Cleanliness
Property need updating Staff and coverage very helpful
Stayed 5 nights in Aug 2019
Response from Jane Sun on 26 Aug 2019
Dear valued guest, Thank you very much for choosing Shangri-La Hotel Xi’an China and sharing your stay experience with us. We too are disappointed with your stay experience with us and apologize for this incident. Your comments on service quality i have been shared with relevant department heads and we will try to improve and we look forward to exceeding your expectations during your next stay with us.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had one night stay, great location, good service, breakfast average.
Stayed 2 nights in Jun 2019
Response from Jane Sun on 25 Jun 2019
Dear Guest, Sincere thanks for your valuable and much positive comments. We will improve the breakfast you mentioned and i already shared your words with our team ensuring that we can supply good service and facility. It is our aim to share the Warmth of Hospitality with all our guests. Thank you for taking your valuable time to share your experience. Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay!
Excellent service and clean rooms! Only downside: Xian's air quality is a mess!
Stayed 1 night in May 2019
Response from Jane Sun on 13 Jun 2019
Dear Guest, Thank you very much for choosing Shangri-la hotel, Xian and sharing your stay experience with us. The government is focusing on the air pollution control and further action is doing on. Thank you again for your support and look forward to welcoming you back in the future. Sincerely,

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelent, just a little room for improvement
Excelent hotel, my only critique is the slow internet.
Stayed 4 nights in May 2019
Response from Jane Sun on 13 Jun 2019
Dear Guest, Thank you very much for choosing Shangri-La hotel, Xian and sharing your stay experience with us. Regard of the internet issue i have already share to IT team and will tack action to improve soon. Thank you again for your great support and look forward to welcoming you back in the future. Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019
Response from Jane on 13 May 2019
Dear Guest, Sincere thanks for your comments. Thank you for highlighting the food and service you experienced at the hotel. We will continue to consistently provide such level of appreciation to our esteemed clientele. We hope to welcome you back soon to Shangri-La home in the near future.

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable very friendly staff and helpful especially Angela Li at check in she was very professional and helpful thank you..
Stayed 4 nights in Mar 2019
Response from Jane Sun on 4 Apr 2019
Dear Guest, Sincere thanks for your valuable and much positive comments. I will share your words with our team ensuring that we continue to consistently provide such level of appreciation to our esteemed clientele. It is our aim to share the Warmth of Hospitality with all our guests. We hope to welcome you back soon to Shangri-La home in the near future. Your Sincerely

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2019
Response from Jane Sun on 4 Apr 2019
Dear Guest, Thank you very much for choosing Shangri-la hotel, Xian and sharing your stay experience with us. We hope we will be the first choice for your next stay in Xian. Sincerely,

10/10 Excellent

Damian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel in a wonderful city
Excellent hotel! Whilst being a little outside the central areas, all hotel facilities were amazing! High recommended!!
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we like everything while we stayed in Shangri la in Xian. Their food is okay!
Stayed 3 nights in Dec 2018

8/10 Good

Mark

Liked: Cleanliness, staff & service
Its a clean practical place to stay. Beds are more comfortable than most in china. The rooms and interiors are ready for an upgrade/refresh. They look a bit dated which is strange as the outside still looks fresh and modern.
Stayed 1 night in Nov 2018

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed in another Shangri-La in Futian Shenzhen right before this, so there is a direct comparison between two Shangri-La and Futian Shenzhen beats Xi'an hands-down on every aspect.
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only issue was being given a smoking room and having to change
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The property is nice and amenity could be in a more refine to make this property standing-out.
Stayed 2 nights in Sep 2018

10/10 Excellent

tao9sun1, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for family vacation
We had a really good stay in this hotel for our family vacation. The hotel staff are all very friendly and helpful. I will say very Shangri-la! The breakfast was very good, although not as big as in the other Shangri-la we stayed at before, such as in China World in Beijing. But it was big enough and have everything my family and I needed. The manager of the breakfast place was very professional and friendly. He took great care of my parents who are in their 80s. The Chinese restaurant in the hotel was among one of the best Chinese restaurants in any hotel that I have stayed at. Again, the staff was professional, friendly and very helpful. They made you feel right at home. We actually ended up eating most of our dinners there during our week long stay. Very convenient! We enjoyed every one of our dinners and had great family time there.
Stayed 7 nights in Mar 2018

8/10 Good

joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good
Stayed 2 nights in Jul 2017

10/10 Excellent

Fidedigna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Dave, Pittsburgh, PA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trust me, you want to stay here
This hotel sets the bar for guest service. Before arriving I requested a taxi to pick me up at the airport, and was met outside the baggage claim. As soon as I entered the hotel an employee met me in the lobby, took me straight to my room, where we completed check-in. Buffet breakfast offered numerous Chinese and Western choices (longyan, my favorite Chinese fruit, was available), all delicious. There's a driving range behind the hotel, but I had only a few days to spend in Xi'an and wanted to see as much as possible, so didn't try it. The hotel-arranged tour of the terra cotta warriors was outstanding: Penny, our guide, gave us a wealth of information on Xi'an's history and the warriors. She made our visit to this epic archaeological site even more impressive. A truly first-class hotel in every way.

10/10 Excellent

Chanda, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best service!!
I really enjoyed Xian, I only stayed there for 3 days. Wish it would have been longer as there is so much to see. My stay in Shangri la Xian was exceptional, the customer service for check in and check out was good. The breakfast had so much options. The room was very comfortable. I definitely recommend the Shangri la Xian.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, but lots of building works outside
Comfortable hotel, but the building work outside was noisy in the evenings, and inconvenient for getting into and out of the hotel. Enjoyed the tour to the Terracotta Warriors, as arranged by the hotel. Thanks to Penny our guide.

10/10 Excellent

Chris, Expat from Detroit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay with included tour of the Warriors
Excellent hotel. Staff was very personable. We booked a tour to the Terracotta Warriors through the hotel. Penny was or guide. She was very knowledgeable as she was a local in Xi'An. She was very kind, kept us to schedule, and took us to a wonderful Chinese lunch after. We were not going to get a guide at first but this turned out to be a blessing in disguise. Penny was wonderful and would highly recommend her for touring Xi'an and the surrounding area.

8/10 Good

Eddie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Three days in Xian
The room was as usual of a high standard of comfort.

10/10 Excellent

b

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
B in Xi'an
Hotel is wonderful, large rooms, great staff, big pillows and towels.

10/10 Excellent

LUCY L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great satisfaction for Family
Top hotel with great swimming pool and facilities. Great choice of food

10/10 Excellent

Gary, Beverly Hills, CA, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, convenient
Awesome bed, nice pool and hot tub, happy children about on Christmas Day! Front desk staff friendly and helpful. Xian makes a great weekend destination, as we saw the fabulous warriors from 200 BC, and rode a bike on top of the ancient city wall, parts of which date back to 500 AD. A five-star trip starting with this 5-star hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Staff, room size, amenities etc., everything was good. Specially, having tv at a bathroom was nice.
Response from Joanna Liao on 5 Nov 2016
Dear Guest, Thank you very much for taking time to share your experience at the Shangri-La Hotel Xi’an with us. I am glad to hear that you enjoyed our facilities and the service. Should you travels bring you back to Xian, I hope to have the chance to welcome you again. Yours truly, Public Relationship Manager Joanna Liao

10/10 Excellent

BG, Caesarea, Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautifu hotel located in teh new city
Came late got beautiful room, had great breakfast. Hotel is comfortable and well set
Response from Joanna Liao on 5 Nov 2016
Dear Guest, Thank you very much for taking time to share your experience at the Shangri-La Hotel Xi’an with us. I am glad to hear that you enjoyed our facilities and the service. Should you travels bring you back to Xian, I hope to have the chance to welcome you again. Yours truly, Public Relationship Manager Joanna Liao

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 7 Nov 2016
Dear Guest, Thank you very much for taking time to share your experience at the Shangri-La Hotel Xi’an with us. I am glad to hear that you enjoyed our facilities and the service. Should you travels bring you back to Xian, I hope to have the chance to welcome you again. Yours truly, Public Relationship Manager Joanna Liao

10/10 Excellent

Carol, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
The Assistant Chief Concierge was extremely helpful and had the broken wheel on my luggage repaired for me! The hotel also arranged an excellent tour for me with one of the best guides I have ever had. She made my day in Xi'an very special! The hotel also has great restaurants and an extremely courteous staff!
Response from Joanna Liao on 18 Oct 2016
Dear Guest, Thank you very much for taking time to share your experience at the Shangri-La Hotel Xi’an with us. I am glad to hear that you enjoyed our facilities and the service. Should you travels bring you back to Xian, I hope to have the chance to welcome you again. Yours truly, Public Relationship Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent for a one night stopover.
I checked in one evening on a flight from Shenzhen. And I checked out early the next morning to catch a flight to Tianshui. I had to stay in the hotel all evening to attend to various chores using my laptop. The hotel perfectly suited my utilitarian needs. I can't tell you anything about the area surrounding the hotel.
Response from Joanna Liao on 13 Oct 2016
Dear Guest, Thank you very much for taking time to share your experience at the Shangri-La Hotel Xi’an with us. I am glad to hear that you enjoyed our facilities and the service. Should you travels bring you back to Xian, I hope to have the chance to welcome you again. Yours truly, Public Relationship Manager Joanna Liao

8/10 Good

stacey, new york

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel in the city
thought this hotel was in a quiet oasis it's actually in the city, around very big buildngs
Response from Joanna Liao on 13 Oct 2016
Dear Guest, I would like to thank you for choosing the Shangri-La Hotel Xi’An for your stay in the ancient imperial capital of China, and for sharing with us your experience. The hotel is located in the prestigious financial and shopping district of the Gao Xin Hi-tech Development Zone, the Shangri-La Hotel, Xian enjoys easy access to Xian’s leading business, entertainment and shopping destinations. A prime residence for both business and leisure travellers, the hotel is just 30 minutes drive from Xian International Airport and 45 minutes from the world-famous Terra-Cotta Warriors Museum. Thank you very much for taking time to share your experience at the Shangri-La Hotel Xi’an with us. Should you travels bring you back to Xian, I hope to have the chance to welcome you again. Yours truly, Public Relationship Manager Joanna Liao

10/10 Excellent

Jeffery, Rochester, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel ANYWHERE!
What can I say about my favorite Hotel? Not just in Xi'an, or China, but anywhere I've ever traveled! Great rooms- large, clean, comfortable, the best and most sincere staff you can find, and their breakfast buffet? - The best ever! I will stay no other place in Xi'an!
Response from General Manager on 7 Nov 2016
Dear Guest, Thank you very much for taking time to share your experience at the Shangri-La Hotel Xi’an with us. I am glad to hear that you enjoyed our facilities and the service. Should you travels bring you back to Xian, I hope to have the chance to welcome you again. Yours truly, Public Relationship Manager Joanna Liao

8/10 Good

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 7 Nov 2016
Dear Guest, Thank you very much for taking time to share your experience at the Shangri-La Hotel Xi’an with us. I am glad to hear that you enjoyed our facilities and the service. Should you travels bring you back to Xian, I hope to have the chance to welcome you again. Yours truly, Public Relationship Manager Joanna Liao

6/10 Okay

S. A., Minnesota

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Rough around the edges still
Staggering incompetence at check-out. She tried to charge me for the prepaid room. Until a senior person corrected her. But then, even printing the bill took a good 10 minutes. Also, totally untrained wait staff. Never cleared the plates at breakfast -- just kept piling up on the table. Otherwise, fine! Great room. Pockets of good service.
Response from General Manager on 7 Nov 2016
Dear Guest, I would like to thank you for choosing the Shangri-La Hotel Xi’An for your stay in the ancient imperial capital of China, and for sharing with us your experience. I am truly sorry that your stay did not meet our usual high standards. Your constructive comments have been discussed with the team and appropriate actions have been taken to remedy to this kind of situation in future. I do hope that we will have the opportunity to welcome you again should your travels bring you back to Xi’An. Yours truly, Public Relationship Manager Joanna Liao

10/10 Excellent

Elton, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was friendly and exceptional helpful. Try to have the name of the hotel written in Chinese or at least have the phone number of the hotel when you first arrive so the taxis driver will know where to go. Ours had to call the Shangri-La.
Response from General Manager on 7 Nov 2016
Dear Guest, Thank you very much for taking time to share your experience at the Shangri-La Hotel Xi’an with us. I am glad to hear that you enjoyed our facilities and the service. Should you travels bring you back to Xian, I hope to have the chance to welcome you again. Yours truly, Public Relationship Manager Joanna Liao

8/10 Good

Lisa, DC

Liked: Cleanliness, staff & service
Nice business class hotel near metro, restaurants
Pleasant stay would stay there again. The area is definitely made for visitors. The Quay is filled with restaurants, but more of a chain/Disney feel that an organic district. Hotel was pleasant and clean. Some construction being done, but not too much of an impact on the stay.
Response from Joanna Liao on 8 Nov 2016
Dear Guest, Thank you very much for taking time to share your experience at the Shangri-La Hotel Xi’an with us. I am glad to hear that you enjoyed our facilities and the service. Should you travels bring you back to Xian, I hope to have the chance to welcome you again. Yours truly, Public Relationship Manager Joanna Liao

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The day I become President (staying in a President
Wonderful experience
Response from General Manager on 8 Nov 2016
Dear Guest, Thank you very much for taking time to share your experience at the Shangri-La Hotel Xi’an with us. I am glad to hear that you enjoyed our facilities and the service. Should you travels bring you back to Xian, I hope to have the chance to welcome you again. Yours truly, Public Relationship Manager Joanna Liao Write your comment.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We spent 2 nights at the Shangri-La, and because we were on a quick tour we really just slept and had breakfast. Check in was smooth, room was clean and beds comfortable, good bathroom amenities. Their buffet breakfast is impressive in its variety, Chinese, Japanese, and Continental spreads. Staff polite and friendly.

10/10 Excellent

Maphsuka, Bloemfontein

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shnagrila Xian the best
It was the best accommodation we had for our entire trip.. Beautiful, clean hotel that smells divine.. The staff is very friendly and Anthony Zhang at concierge would always go the extra mile when assisting us. He just made our stay more memorable

10/10 Excellent

Christopher, Dublin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place to stay in Xi'an
One of the best hotels I have stayed in. Staff were amazingly helpfull.

10/10 Excellent

Barbara, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had an absolutely wonderful stay at the Shangri-La in Xian. The hotel was great and the staff went out of their way to make our stay enjoyable.

8/10 Good

Peter, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel, but location not very convenient
This is a great hotel with clean and upscale rooms. I was especially impressed by the friendliness of the hotel staff, who are also very helpful. I would have given the hotel a 5-star if it was not for its location. The hotel is located in a generic Chinese neighborhood, which is kind of dull and gray for an American's eyes. Also, you have to take a taxi to go anywhere because it is not on a subway line. Taxis can be hard to get, even with the help of the hotel staff. The real trouble is coming back to the hotel, when it could really be hard to get a taxi.

10/10 Excellent

Rachel, Montreal, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Been there 2 times. Great hotel, good service, very clean and well maintained, good food. Only negative side is the price. Would go there again.

10/10 Excellent

rosey , ny ny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice only issue is the price of breakfast is out of line

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Xian Holiday
Well looked after and up to standard you expect from Shangri La

10/10 Excellent

TAI LIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautifully appointed hotel outside the city walls
Excellent service and restaurant. Very comfortable rooms and bar. It is not near the metro so taxis are a must but they are very cheap. It happened to be my birthday when there and they gave me a delicious cake. You are allocated special staff to look after you as a foreigner and they will do anything to make you happy.

10/10 Excellent

Jeffery, Rochester, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in ALL of China!
This has to be the best hotel in ALL of China, if not in every place I've ever visited! Will return again and again! Pros: Great location Very, very attentive and well trained staff. Great breakfast buffet and restaurant Beautiful facility I might also mention that I had a medical concern while I was there. The manager overheard the conversation, called the hotel Doctor immediately and had her personally escort me to the hospital, and through the "system". What could have taken all day, took only a couple of hours. When I returned I found a personal note in our room from the manager-if he could be of any further assistance, a selection of fruit laid out for us, and a small stuffed animal on my daughter's bed. Who does that now adays? This is a great hotel and a dependable, consistent hotel chain in China!