Yucatan Peninsula hotel guide. Fairmont hotel in Yucatan Peninsula, Mexico

"Staff is extremely rude and condescending. Consistently took very long to receive towels and waters States that it’s “all inclusive” but it’s genuinely not - charge for chairs at the pool and beach, room service fee, also open bar closed at 11pm, Couldn’t book a reservation for the restaurants throughout my stay. Had to go to concierge and speak with them for 2 days to finally get a reservation for the steakhouse, coming to find out it was literally the buffet food. Air conditioning didn’t work as well as Bluetooth system for music. Overall wouldn’t recommend, only pros were the location and view of the ocean. "

"Very good resort and stay for their rates Huge area Various amenities Nice pools Not that great beach, although very accessible, but needs a lot of work, NO CLEAR WATER!! Many restaurants and options, food is fine, Cancun quality anyway! Best option if you are traveling through expedia, you will get all the perks your are promised and for free. Brenda (supervisor) at check in and check out, was the best ever!!!!"

"Would highly recommend!! The staff are very friendly and accommodating. The hotel was very clean and there were always cleaning staff in main areas. Food was exceptional. This is a more laid back resort which was fine by us however there is access to the other Riu properties for those who want more of a night life. We did take the provided transportation to Riu caribe to take in the white party which always a great time."

"Fun atmosphere "

"The staff was super kind and helpful. We thought the food was good, not sure what other reviewers complained about. The property is 20 years old so you notice a little wear and tear but most of all it was great. Rooms were spacious for family of 4. Our only complaint was they do try to upsell a lot and join infinity group or buy spa services. Overall it was a wonderful stay and I would recommend for families."

"The grounds were lush and green with creatures roaming throughout. Pools were great, ample food options but challenging to get into the more desirable restaurants. The buffets were better than others I've had at all inclusuves. Location adjacent to Xcaret was a plus and easily walkable for park activities. I had a great short massage in the spa. The kids loved it! "

"Perfect for a family with children. The hotel’s public spaces were beautiful and everywhere I went I saw staff cleaning. Our room was simple but spacious and absolutely spotless. We mostly ate at the buffet because there were lots of options to meet everybody’s taste and they had different themes each night. The food was fresh and they had things like pasta stations, omelette stations, a carving station at night, and a fajita station at lunch. We ate at the Mexican restaurant too, it was a little hit and miss. I wish the food there wasn’t so toned down for tourists. The main pool is a good size, they serve tacos by the pool at lunch and they are delicious. The beach is gorgeous. FYI the water tends to have strong currents so you can’t go very far into the water, but we had fun splashing around in the waves. The kids pool area with slides was partially closed during our visit, but it wasn’t an issue. There are exercise classes, sports and entertainment like dance classes by day. At night there’s things like live music, one night there was a fire dance show on the beach. "

"Rooms were great. Staff is very professional. Food is okay, no Indian veg options. Luggage was brought to room upon check-in. At check-out time, we were asked to bring luggage to front-desk. Loved the beach by the hotel. Family had good time. "

"Very bad experience at this hotel. I was honestly ready to leave after the first night. The front desk was not helpful at all and didn’t try to solve anything. Worst customer service I’ve experienced ! it didn’t feel like a Hilton-level hotel at all. The pool area was also disappointing. Umbrellas couldn’t be opened, so there was no shade, and the water was very cold. Overall, a really poor stay. I would not recommend this place. Never."