Zurich West hotel guide. Sorell Hotels hotel in Zurich West, Zürich

"Property was certainly adequate...just nothing exceptional. Very convenient tunnel to the airport !"

"Clean, excelent location, quiet, convenient and beautiful. Staff was helpful, professional, knowledgeable and kind. We loved our stay! "

"Beautiful comfortable modern rooms and hotel Great staff Right across from the south station Highly recommend "

"The Good: Silvan saved this review. He was friendly and went above and beyond to make our stay enjoyable. My son had a medication that needed to be refrigerated and he ensured that it was and that all staff knew about it so I could get it at any time. When we needed to be assigned a new room, he understood. He didn’t try to convince me I was wrong or fight me- he was just happy to make us happy. We thank you so much Silvan! The breakfast was also very good and coffee anytime you want it definitely a plus. They have the hospitality down! The location is great! Right next to the train station and easy walk to old town. The bad: When we first checked in we were given a family room on the old side of the hotel. It was horrific. Stains on the bed frame itself, a bathroom that the entire floor was the shower, and mold everywhere- I was afraid to touch anything. We were then given a room on the “renovated side” which although much cleaner didn’t have the extra bed we paid for! My husband and I had to share a queen size bed with our son. To top things off they give one pillow and it is too flat! We were not comfortable at all. I am still waiting on my partial refund for the fact that we paid for an extra bed for our son we never got. ***Note that renovations are going on next to the hotel and they start at 7am! Wish it was mentioned before we stayed. I know it is not something the hotel has control over so I do not hold it against them at all! I just wish we knew before hand. "

"Great room, clean and quiet. Just be aware that their is no wall for the shower. Breakfast is expensive (but everything is expensive at Zürich) location was not the best, need to use the tram for transportation, it’s about 25 min away from main attractions. Never felt unsafe. "

"Excellent..Breakfast..restaurant gourmet style..you will truly love 100% clean room...housekeepers are A+ Staff A+++ Air conditioning system in Switzerland different system than America..but very comfortable "

"Convenient location. I would stay there again."

"This is the smallest hotel I have stayed in, one level above hostel, no kettle, no room to move around, no option to lower temperature, no room service, no reception, its like staying in a capsule. Stay away and I am never staying here again."

"Cute hotel, differ"