Search Beach Resorts & Hotels in Akumal

"The hotel grounds are quite rundown and many areas are in need of repair: Steps falling apart Concrete on bridges overate pool falling off Roofs with blue tarps Our hotel Our room only has a couple available electrical outlets Our room was poorly lit - terrible lighting Our buffet ran out of food daily - breakfast and lunch Just to name a few things "

"Our transportation company left us they didn’t let us know they were here. We had to pay for a taxi to get to Tulum airport. Other than that, the trip was fantastic."

"Absolutely amazing!! I had such a good experience for our honeymoon. Everything felt extremely safe. They respected our privacy. The food was amazing and the resort was absolutely beautiful. "

"everything was great!!! our family had a blast. "

"The stay was great"

"The activities and entertainment were boring. This place is for an older crowd "

"We love this hotel. Quiet and relaxing. Short walk to restaurants."

"Boutique charm with excellent management: This hotel has a wonderful boutique vibe and several standout features. The beach is beautiful, with well-maintained palapas and chaise lounges. Unfortunately, we visited during sargassum season; while the staff worked hard to clean the beach, nature ultimately won. We loved that the room had a fan (as we prefer it over AC) and a surprisingly soft, comfortable mattress—a rare find! Communication with Tony, the manager, was quick and very friendly from check-in to checkout. One note for future guests: we asked the hotel to call a taxi and were charged $23 USD for a 5-minute ride. While the "taxi mafia" is a known issue throughout Quintana Roo and not the hotel's fault, it did mar the end of our stay."

"Not quite ready for prime time. We had premium rooms and thus the special check in and concierge. Difficult to communicate with over email prior to arrival and no better in person. One day the gym was FILTHY! No towels, no water, no wipes, HOT. No one had checked in for hours. Concierge seemed confused about issue. Making dinner reservations with her was painful. Excellent yoga program. Food at reservation only restaurants is good. Buffet etc mediocre. Breakfast was a sh*! show—tons of staff there, many idling together and chatting and nearly a full contact sport to get coffee, water and a place setting. Buffet staff are an organizational disaster. Grounds are nice. Rooms large and nice. Maid service spotty. No one seemed to notice a drawer in my room had completely come off. So some nice things but you likely can do better for the price."