FAQs which will apply from 1st February 2022

What is Expedia® Rewards?

Expedia Rewards is a more rewarding way to travel when you create an account with Expedia. It is a free programme available to Expedia customers that gives members lower prices on select hotels with member prices, points for savings on future eligible bookings and more perks when you travel. We’re making some changes to the programme from 1st February 2022. You can read more about some of the key changes here.

How it works

You will earn points when you book travel on eligible stays, activities, packages and flights. The more points you earn, the more you can use towards future Redemption Rewards.

Expedia Rewards has three tiers: Blue, Silver and Gold. The higher the level, the better the potential rewards—you can learn more about these benefits here.

Good to know

  • You may earn credit card rewards points from your credit card provider as well as Expedia Rewards points on applicable bookings.
  • When you book flights, you may still be able to earn your airline frequent-flyer points.
  • For additional information, see the Expedia Rewards terms and conditions.

Earn Expedia Rewards points

To begin earning Expedia Rewards points, create a new account or sign in to your existing account before you book. 

How it works

  • Earn one point for every Rp14,000 you spend on eligible stays,  activities and packages.  

Note: Silver members benefit from one bonus point per Rp14,000 spent and Gold members receive two bonus points per Rp14,000 spent for these booking types.

  • Earn one point for every Rp70,000 you spend on eligible flights (sorry, flights booked directly via an airline’s website, even if your original flight search was conducted on Expedia.co.id, are not eligible). 

Hot tip for bonus points: book on our mobile app and earn double points! Book a VIP Access stay and earn triple the points.*

*Bonus point offers are calculated on the base points earned for an eligible booking only and are not calculated on any bonus points earned for being Silver or Gold members, or otherwise.  

Want to see how many points you earned for a booking? Just check your itinerary or hop over to your Account activity page. 

Examples on earning points

Your Trip 

Price (Rp)

Base points

App bonus*

VIP Access bonus*

Silver bonus*

Gold bonus*

Max points earned

Max points value for use on Redemption Rewards  (15 point = Rp2,000)

Eligible flight booking (All tiers)

Rp1,400,000 

20

20

 -

- 

 -

40

Rp5,334 

Eligible package booking (Blue) 

Rp1,400,000

100

100

 -

 -

- 

200

Rp26,667 

Eligible package booking (Silver) 

Rp1,400,000

100

100

 -

100

-

300

Rp40,000 

Eligible package booking (Gold) 

Rp1,400,000

100

100

 -

 -

200

400

Rp53,334 

Eligible hotel booking (Blue)

Rp1,400,000

100

100

 -

- 

 -

200

Rp26,667 

Eligible hotel booking (Silver)

Rp1,400,000

100

100

- 

100

 -

300

Rp40,000 

Eligible hotel booking (Gold)

Rp1,400,000

100

100

- 

 -

200

400

Rp53,334 

Eligible VIP Access booking (Blue)

Rp1,400,000

100

100

200

 -

- 

400

Rp53,334 

Eligible VIP Access booking (Silver)

Rp1,400,000

100

100

200

100

- 

500

Rp66,667 

Eligible VIP Access booking (Gold)

Rp1,400,000

100

100

200

 -

200

600

Rp80,000 

* Bonus points are earned in addition to your base points. 

You've racked up points and want to use them—here's how that works: 

  • Sign in to your Expedia account.
  • Search and select from eligible hotels or activities.
  • Choose the Pay now option before or at checkout.
  • At checkout, look for the Use my points section under Payment.
  • If you don't want to use all your points, enter the amount to use.

Good to know

  • You can earn points for any eligible booking, regardless of the number of travellers.
  • Points can't be transferred or redeemed for cash. 
  • Your points are not transferable to another Expedia Rewards member, but you can redeem them for eligible bookings in someone else's name.
  • Your points cannot be used on ‘Pay Later’ bookings or properties offered by Vrbo/Stayz. 
  • You can earn double points when you make an eligible booking with our mobile app*.
  • You can sign in to view your points on the Expedia Rewards page.
  • Points can only be redeemed on eligible hotels and activities, and subject to the availability and restrictions of the relevant travel supplier.
  • To view your account activity and pending points, go to the Expedia Rewards activity page.
  • If you do not earn or redeem any points for 18 months, your points will expire.

*Bonus point offers are calculated on the base points earned for an eligible booking only and are not calculated on any bonus points earned for being Silver or Gold members, or otherwise. 

You can also redeem your points for a flight + hotel package coupon online in various increments (up to Rp4,000,000).  The coupons can only be applied to eligible ‘Pay now’ package bookings made online (‘Reward Coupon’). Reward Coupons will be deposited to your Expedia Rewards account for future use. Once you have chosen your hotel and flight, select ‘Use a coupon, credit or promotion code’ on the checkout page, and then select the Reward Coupon that you wish to apply to your booking.

Good to know

  • Customer service agents cannot apply your Reward Coupon to any bookings made over the phone or via email.
  • Reward Coupons can be redeemed for eligible bookings that are booked within 12 months of the coupon's issuance.
  • You cannot apply more than one Reward Coupon to a single eligible booking.
  • Reward Coupons are non-transferable and non-refundable.
  • The terms and conditions applicable to the Reward Coupon will be confirmed at the time of issuance.
  • For further information on how the Reward Coupon works, please click here.

You're booking travel, earning points and on your way to saving cash—great news! If you want to view your balance or find out what to do if you think that points might be missing, you're in the right place. 

How to view your balance 

  • Sign in 
  • Navigate to your account. That's where you'll see your points balance and your progress toward the next membership tier. 

How to claim missing points 

Does your points balance seem off? Let's dig into that. First, know that there’s a wait time between when you finish travelling and when your points show up in your Account Activity. 

Here's when you should usually see your points: 

  • 30 days after completing your trip for eligible flights, Pay now stays, packages and activities 
  • 35 days after completing your trip for eligible Pay later stays

Still don't see them? Contact us and we'll try to get to the bottom of it. 

Good to know

  • You must be signed in when you make an eligible booking to earn points.
  • Shortly after making an eligible booking, your Expedia Rewards activity will show pending points for your booking.
  • Pending points become available up to 90 days after travel completion, depending on the type of eligible travel booking.
  • Your monthly Expedia Rewards statement email is a good place to stay up to date on your account activity. 
  • If you change or cancel your booking, your points will change according to your new booking.
  • Bonus points for certain travel offers will be posted to your account after completion of your travel, depending on the type of eligible travel booking, or within another time period specified in the relevant offer terms and conditions.
  • If you believe that you have not received the correct number of points for an eligible booking, you must contact us within 180 days from the travel end date to claim these points.
  • If you do not earn or redeem any points for 18 months, your points will expire.

Earn Expedia Rewards tier status

Expedia Rewards has three membership tiers:

  • Upon joining Expedia Rewards, you'll automatically reach Blue tier.
  • Reach Silver tier by collecting 10 Trip Elements in a calendar year. 
  • Reach Gold tier by collecting 25 Trip Elements in a calendar year. 

You might be wondering, ‘What is a Trip Element?’

Whether you’re booking an eligible flight, an overnight stay or an activity,  it can all count as a Trip Element and can help you progress towards your next Expedia Rewards tier.  

A ‘Trip Element’ is calculated in the following way for eligible bookings:

  • Flights: One Trip Element per ticket (a return flight including a stopover, a one-way flight, a leg of a multi-flight booking) where the booked flight itinerary is flown
  • Hotels: One Trip Element per room per completed night stayed (regardless of the number of guests)
  • Accommodation rental (may have multiple rooms): One Trip Element per completed night stayed
  • Activities: One Trip Element per completed activity ticket booked
  • Package: Based on the rules for each travel type listed above

Here’s some examples of how it can work:

  1. A completed three-night hotel stay for two people in a hotel room would give you three Trip Elements.
  2. A completed three-night hotel stay for four people in two hotel rooms would give you six Trip Elements (you’re awarded per room, per night).
  3. A completed three-night stay for four people in an eligible accommodation rental with multiple rooms would give you three Trip Elements.
  4. A completed three-night stay in a hotel room plus two return flights for two people would give you five Trip Elements.
  5. A completed seven-night stay in a hotel room, two return flights and two activity tickets would give you 11 Trip Elements.
  6. Completed single flights or multi-leg flights are all awarded with one Trip Element each. For example, a multi-leg flight from Jakarta to Singapore, then a flight from Singapore to New York, is two Trip Elements.

Your tier is valid from the day it is earned, for the following full calendar year, and expires on 28th February of the following year. For example, the tier reached in 2022 is valid from the day you earn it until 28th February 2024. 

For more information on how Trip Elements can be collected by members click here.

Good to know

  • Trip Elements earned on a calendar year basis, from 1st January to 31st December will determine your tier for the following calendar year.
  • Trip Elements for a booking spanning over two different years will be awarded in the respective years for room nights stayed, or at the end of the trip for other types of bookings. You can earn Trip Elements for eligible bookings made with your Expedia Rewards account, regardless of who completes the travel. 
  • Only Trip Elements of Rp350,000 or more count towards Silver and Gold tier, after discounts or coupons are applied. 
  • You cannot collect Trip Elements for cancelled bookings or bookings made when not signed in to your Expedia Rewards account. 
  • Trip Elements cannot be transferred to another Expedia Rewards account or between other Expedia sites. 
  • Any claims for missing Trip Elements must be submitted within 180 days from the travel end date. Contact us and make sure to provide the contact details associated with your Expedia Rewards account and the itinerary number for which you have not received Trip Elements. We will review your request and credit your account for any approved claims. For more information, read the Expedia Rewards terms and conditions.

Expedia Rewards benefits

To view a complete list of benefits and perks, visit Expedia Rewards for more details.

If you're at the Silver or Gold tier, you may be able to snag great perks like free breakfast or parking.

How it works

You can take advantage of VIP Access properties, a global network of properties known for superior service and great reviews from our members. Even better, you'll earn triple points when you book a VIP Access property. *

*Bonus point offers are calculated on the base points earned for an eligible booking only and are not calculated on any bonus points earned for being Silver or Gold members, or otherwise. 

Wondering which properties qualify? Just look for the VIP logo in your hotel and package search results. You can also sort and filter your search to show VIP Access properties.

VIP Access property benefits for Silver and Gold members

  • May include amenities such as Wi-Fi, free breakfast and spa credits, where available

Room upgrades which may be available for Gold members at VIP Access properties

  • Free upgrade to a room of greater value or quality if one is available
  • Unlimited number of upgrades
  • Assignment to a preferred floor
  • Assignment to a preferred location on a floor—avoid those lifts and ice machines!
  • Gold members will receive a guaranteed, two-hour late check-out at VIP Access properties

Good to know

Want to see the full list of potential benefits and perks? Visit Expedia Rewards for more details.

Still need help?

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