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"Great"

"Traders Hotel Kuala Lumpur was one of the most overrated hotel stays I’ve had in 26 years working in hospitality. The location and room view were excellent, but almost everything else fell short. I prepaid about AUD $250 for 5 days of breakfast and gave up after the first morning. At roughly AUD $50 a day, it was poor value, with very limited international options. Worse, I watched juice being mixed from powder in full view, yet staff tried to suggest it was “freshly squeezed.” When questioned, communication suddenly became difficult. My refund request was acknowledged, but I was told it will take another fortnight to be applied. The food and beverage offering overall was extremely weak. There were constant GrabFood deliveries morning and night, which says a lot for a so-called 5-star hotel. Even the overnight concierge staff had Domino’s delivered during my stay because it was cheaper and seemingly better than the hotel pizza. Service felt cold and indifferent. Our room water was never replaced. Simple requests felt like a burden. The pricing was absurd: around AUD $14 for a small Heineken and AUD $28 for a half pint in the “SkyBar.” The SkyBar itself was badly misrepresented — more like a humid indoor pool area full of noisy children than a luxury rooftop bar. This hotel trades on brand, view and location, but in my experience it does not deliver genuine hospitality."

"In overall good, but some workers behaviour towards customers isn’t as we were expecting from a five star hotel."

"喜欢他们的接待员和餐厅服务。不喜欢是房间地毯有异味，没有提供杯子。"

"Staff"

"Great with a lot of food variations"

"I had an amazing stay at the Grand Hyatt Kuala Lumpur. The views were absolutely stunning—especially from the room, which offered a breathtaking cityscape that felt almost unreal. Waking up to that scenery was definitely a highlight of the trip. The breakfast buffet was also impressive, with a wide variety of delicious options to choose from. There was something for everyone, and everything I tried was fresh and flavorful. Overall, a fantastic experience. I would highly recommend this hotel to anyone visiting Kuala Lumpur!"

"Everything went smoothly from check-in to check-out.. Staffs friendly.. clean and cozy room.. breakfast so².. downside parking have to pay.. bt overall staying was great.."

"Nice Hotel"