Alphabet City hotel guide. Highgate Independent hotel in Alphabet City, New York

"Elevators were inadequate for the number of floors and people staying there. Breakfast a madhouse each day. Very average. Staff were cheerful, helpful, profesional."

"The location of the hotel was excellent and easily the best part of the stay. It was close to everything we wanted to do, including the metro, Times Square, restaurants, and shows, which made getting around very convenient. The room itself was very clean and well maintained, and we appreciated the small touches like complimentary water bottles. We also had a nice view, which added to the overall comfort of the room. That said, despite the great location and cleanliness, I probably wouldn’t stay here again. The elevators were a major issue and really took away from the experience. There were four elevators total, but only two actually serviced the lobby. One elevator was out of order during our stay, and another only ran between reception on the 7th floor and the guest rooms. As a result, wait times were extremely long. We often stood waiting while elevators arrived already full and then continued on. We did eventually take the stairs a few times from the 10th floor down to the street, but the hotel goes from floor 7 to 30+ so that's not feasible for many. Additionally, a smaller but frustrating issue was that the shower soap in our room ran out and was never refilled, even after housekeeping visits. While not a dealbreaker on its own, combined with the elevator problems it added to the overall disappointment. Unfortunately, these issues overshadowed what could have otherwise been a very enjoyable stay, especially for the cost."

"Nice place. Little old but nice. "

"The hotel was nice. The staff was nice."

"Booked connecting rooms and called three times before travel to ensure rooms would be connecting due to a need as caregiver for travel companion but on check in I was told I didnt book the rooms that connect. Moved to connecting rooms the next day however they were a downgraded room with no bottled water, coffee maker, or frig. Unable to change thermostat. Rooms too warm. Hairs in both showers. Hotel website lists a restaurant on site however it has been closed for a year. No offer of a partial refund or any compensation for their issues. Would not recommend."

"las habitaciones sucias, el gimnasio muy sucio, duramos 50 minutos haciendo el check OUT... todo muy sucio y desorganizado."

"Do the price the room was good. One complaint was we could not get the water hot, only warm. After a long day on my feet it was a bummer to not have a hot shower waiting."

"Everything was great. Would definitely return."

"Staff was amazing at reception, super funny and helped us check in early! Overall great experience staying at this hotel. "