4/10 Buruk
Marissa
Bepergian bersama keluarga
5 Jan 2026
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The best thing about this hotel is the location, very convenient to public transportation, restaurants, shopping, and iconic NYC landmarks (hello Zanbar's and American Museum of Natural History). And, I would give the bed itself five-stars.
Everything else was not up to standard of a 4-star hotel.
First, the room--as others have said, the actual room does not reflect the pictures online--not a single area. The appointments across the hotel are dated and dingy. The ceiling in the hallways seemed to be plastered, but not painted. The walls are smudged/stained. Cheap furniture (not even Ikea quality) in the rooms and contact paper on the walls to imitate brick.
Second, the bathroom--at first glance felt "high-class" and then you look closer and you see the ceiling is actually falling in. As other have said, water is tepid at best. We had to run the hot water for several minutes for it to actually get warm enough to wash our faces.
Third, as other have said, we had three windows in our room, but no natural light as each window was facing the wall of another building. And the lights in the room weren't great, so the room was very dim overeall.
Fourth, they did not clean our room, just remade the bed and gave us new towels (which were very fluffy) and emptied the trash. The bathroom surfaces were not wiped. And empty wine glasses were left on ledges in the hallway for several days--so I was left with the impression that the cleaning staff is not attentive at all.
Marissa
Menginap 3 malam pada bulan Januari 2026
