Hotel dekat Arrow Tower

"The room is very clean. Facilities are new. Staffs are very friendly. Only problem is it located in the middle of a long "

"Our family of 4 stayed here for 5 nights. We were very happy about this place and the services they provided. The staff went above and beyond, day and night. Anything we needed they provided with a smile. Alina made an effort to speak English with us every time, which was very appreciated. It was a pleasure to return to the hotel each night and be greeted in such a professional and personable manner. Breakfast had a great variety of western and eastern options. The terrace was very relaxing and...

"Great location and staff very friendly "

"My husband and I very much enjoyed our stay here. Despite the staff not speaking fluent English (and our complete lack of ability to speak Chinese), everyone was incredibly accommodating to ensure all of our requests were met. One challenge is the location of the hotel which, if you're coming by DiDi, is somewhat of a mystery because the hotel is not right on a main street. We were fortunate to get some very good help from folks in a nearby shop, but it was mildly confusing for us coming from...

"Clean and modern rooms"

"all Good"

"The Grand Hyatt is perfectly located near the Forbidden City and the Wangfujing Street. The hotel is beautiful and the staff extremely friendly and helpful."

"Lobby smell like toilet, definitely drainage problem. Room spacious, aircon cannit be adjusted during winter room warm better turn off. Old but okay"

"Dennis at the front desk and the doorman Oliver and Jack provided excellent service. They were warm, professional, and attentive throughout, which made a very positive first impression. Their thoughtful and efficient assistance was especially appreciated and deserves recognition."

"Excelente"

"Arrived, having booked a triple room. The room however only had one double bed. We explained that there should be an extra bed in the room to reception, but one was refused until we agreed to pay extra for it. All this was difficult as the receptionists could not speak any English. When the bed was delivered to the room there was no mattress just a base with duvet on top. Very disappointed."

"good and convenient location"

"The only negative comments are for the food. We had burgers at the grill they were very mediocre. Lobster mac n cheese tasteless. Breakfast was not at MO standard but ok overall. Dinner on the terrace was very good quality and taste. So the big letdown was the grill. Everything else about this hotel is awesome!!!"

"Room is small. Location is not that convenient. The property conditions need to be improved for that price. Breakfast has very little options. "

"The only negative i can think of is the air conditioning was jot turned on and the room was a little bit hot."