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Ulasan untuk Best Western Webbington Hotel & Spa

3.5 out of 5
Best Western Webbington Hotel & Spa
Webbington Road, Loxton, Axbridge, England

Ulasan

7,8

Bagus

Penilaian 10 - Sangat Bagus. 226 dari 758 ulasan" "
Penilaian 8 - Bagus. 314 dari 758 ulasan" "
Penilaian 6 - Cukup Baik. 134 dari 758 ulasan" "
Penilaian 4 - Buruk. 51 dari 758 ulasan" "
Penilaian 2 - Sangat Buruk. 33 dari 758 ulasan" "

8,0/10

Kebersihan

8,4/10

Staf & layanan

7,8/10

Fasilitas

7,2/10

Kondisi & fasilitas properti

7,4/10

Ramah lingkungan

Ulasan

4/10 Buruk

ray

Disukai: Staf & layanan
Staff friendly, bar meal was tasty, breakfast ok. Whole place needs a refurb. Area around the hotel is beautiful and lots to see within a few miles. Couldn't stay in the first room because of boiler and pipe noise. Moved me at around 11.30 pm. No hot water and radiators didn't work in that room. Apart from that is was ok.
Menginap 1 malam pada bulan Mei 2024

10/10 Sangat Bagus

Gaynor

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This is our go-to hotel when want a few days away. It’s location is perfect for visits to Cheddar Gorge, Wookey Hole, Bath and many of the other beautiful area’s around this hotel. The staff are really lovely and nothing is too much trouble. The food was really good and has a varied menu to suit all tastes. Our room was spacious, comfortable and clean. The Spa is welcoming and relaxing. The pool is warm and has set times for children and never gets overcrowded as there’s a booking system. The gym has all the equipment you would ever need. All in all a great place to stay.
Menginap 3 malam pada bulan Februari 2024

8/10 Bagus

Wendy

Bepergian bersama teman
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Lovely setting.
Menginap 1 malam pada bulan Mei 2024

10/10 Sangat Bagus

Martin

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan April 2024

4/10 Buruk

Oliver

Bepergian bersama teman
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
The hotel had holes in the bedding actual tears and then the towel were like old rags with 2 holes as big as my head.... breakfast already overdone when we went at 7.30am also no one to greet us at breakfast waited then went to reception..... i did alert the hotel twice to issues they said head office would contact me but they havent....
Menginap 2 malam pada bulan April 2024

8/10 Bagus

Bee

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The helpful and laid back attitude by the team made this a lovely stay.
Menginap 1 malam pada bulan Maret 2024

8/10 Bagus

antony

Disukai: Staf & layanan, kondisi & fasilitas properti
Out of the way ztarf very good.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Reception pada tanggal 13 Mar 2024
Thank you for your review, and choosing our hotel. we hope to welcome you again.

8/10 Bagus

Gurdip

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We stayed overnight at this gorgeous Edwardian hotel to celebrate my wife's birthday. There are lovely features throughout, including the bedrooms. Dinner was lovely and unhurried and the staff very considerate. Breakfast the next day was good. The spa facilities looked good but treatments needed to be booked in advance. The age and style of the property means there are no lifts. This was something of a challenge with luggage etc but we did have help when checking in. Looking forward to returning in the summer.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Reception pada tanggal 13 Mar 2024
Thank you for your kind review, we look forward to welcoming you back in the summer!

6/10 Cukup Baik

Richard

Bepergian bersama teman
Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Cold in dining area and lounge and in the room, limited spa options. Limited menu, staff were great,
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Reception pada tanggal 5 Mar 2024
Thank you for taking the time to leave a review. we appreciate your comments, and will look at the mentioned areas for review.

10/10 Sangat Bagus

Caz

Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Reception pada tanggal 2 Mar 2024
Thank you for your review, and choosing our hotel! We hope to welcome you in the future :)

10/10 Sangat Bagus

Kevin

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
This was one of the best value holidays I have ever been on. The breakfast was one of the nicest breakfast I have had and the sauna steam room and swimming pool and gym are all good. I thoroughly recommend this hotel.
Menginap 4 malam pada bulan Februari 2024
Tanggapan dari Reception pada tanggal 2 Mar 2024
Thank you for your kind review, and choosing our hotel! We hope to welcome you in the future!

10/10 Sangat Bagus

David

Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Reception pada tanggal 15 Feb 2024
Thank you for your review, and choosing our hotel! we hope to welcome you in the future.

4/10 Buruk

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Barely passable
Start with the positives; all staff were lovely and the room and pool area were clean. Now to the negatives; uncomfortable worn mattress (needs a new one!), bright light outside window all night, curtains inadequate to keep out (install a blind), walls between rooms paper thin (could clearly hear phone conversations and lights being switched on) sauna and steam room were a walk through the gym and if you'd been in the pool that's a walk in your towel...
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Reception pada tanggal 13 Feb 2024
Thank you for your feedback, this will be passed to management for review.

10/10 Sangat Bagus

David

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Staff where great again, at the pool main reception desk and restaurant. I stay a lot so a menu change would be great, the specials seem to last the week which does not help a block booking.
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Reception pada tanggal 13 Feb 2024
Thank you for your review, and feedback. we appreciate your loyalty to the hotel.

10/10 Sangat Bagus

Emmanuel

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Reception pada tanggal 13 Feb 2024
Thank you for your review, and choosing our hotel.

6/10 Cukup Baik

Andrew

Disukai: Staf & layanan
Not too good
The building is worn out in a lot of areas. The breakfast was cold and uninviting. The beds hard and uncomfortable. Fortunately we only stayed one night. The view from the building was good. There is a lot of history in the building. On the whole it could do with a really good clean and a revamp.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Reception pada tanggal 13 Feb 2024
Thank you for your feedback, this will be passed to management for review. we encourage guests to report any issues at the time of stay, and our management will be happy to investigate and come to a resolution.

10/10 Sangat Bagus

Petra

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Reception pada tanggal 13 Feb 2024
Thank you for your review, and choosing our hotel. We hope to welcome you again in the future!

10/10 Sangat Bagus

Diane

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Reception pada tanggal 13 Feb 2024
Thank you for your review, we hope to welcome you in the future!

10/10 Sangat Bagus

Julie

Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Reception pada tanggal 13 Feb 2024
thank you for your review, and choosing our hotel! we hope to welcome you in the future.

8/10 Bagus

David

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Reception pada tanggal 13 Feb 2024
Thank you for your review, and choosing our hotel. we hope to welcome you in the future!

10/10 Sangat Bagus

Tibor

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Algood
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Reception pada tanggal 13 Feb 2024
Thank you for your review, we hope to welcome you in the future!

4/10 Buruk

A

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Reception pada tanggal 2 Mar 2024
thank you for taking the time to leave a review. if you wish to discuss further, please don't hesitate to reach out to us.

10/10 Sangat Bagus

Stewart

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Good stay
Check in with prompt and the man behind the desk was polite the distance to the room was quite far and up a steep Hill with my bags to get to the room but overall the room was a good size and the shower was hot
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Reception pada tanggal 13 Feb 2024
Thank you for your review, we hope to welcome you in the future!

10/10 Sangat Bagus

Rhys

Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Reception pada tanggal 13 Feb 2024
Thank you for your review, we hope to welcome you in the future!

10/10 Sangat Bagus

David

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Location was a little crazy from Avonmouth once off the M5 but the hotel, pool staff restaurant where great. I stayed in room 8 in the old part of the hotel and I will be back down every other week.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Reception pada tanggal 19 Jan 2024
Thank you for your review, and choosing our hotel! we look forward to welcoming you back :)

2/10 Sangat Buruk

Adam

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Reception pada tanggal 19 Jan 2024
Thank you for taking the time to leave us a review. We are sorry if your stay didnt meet expectations. Our duty management team are always on hand to discuss any issues during your stay.

10/10 Sangat Bagus

Brigitte

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Reception pada tanggal 19 Jan 2024
thank you for your review and choosing our hotel, we hope to welcome you back in the future!

8/10 Bagus

Laurence

Disukai: Kebersihan
Tidak Disukai: Kondisi & fasilitas properti
Excellent but tired
Really enjoyed our stay, the food was excellent and the gym and sauna and large pool was a bonus but the hotel was tired and needed a refurb, otherwise excellent location and we were happy with ur stay and it was a very reasonable price
Menginap 5 malam pada bulan Desember 2023
Tanggapan dari Reception pada tanggal 19 Jan 2024
Thank you for your review, and choosing our hotel! We hope to welcome you in the future :)

10/10 Sangat Bagus

Rob

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great place and service
This hotel location is amazing. Located on a hilltop with an amazing view. The staff were very caring and helpful and even walked me to my room after I couldn’t find it. Yeah it’s a little difficult but once found…… The breakfast is worth every penny. Thoroughly enjoyed the breakfast and the hotel is clean (even smells clean!) FREE parking. Not greedy enough to charge like other hotels. Just a very nice place and location.
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Reception pada tanggal 19 Jan 2024
Thank you so much for your kind review, and choosing our hotel! We hope to welcome you back in the future!

10/10 Sangat Bagus

Samuel

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I have stayed in the Hilton and other 4 star establishment's. Other than this hotel, the only time I was asked how was the service provided, was on a business class flight. All the hotel employees were both exceptional in the delivery of client satisfaction and professionalism. They actually cared. That was clearly evident. I shall most definitely return to this amazing hotel! I shall tell all my friends and colleagues to stay there, at least once, if not more!
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Reception pada tanggal 19 Jan 2024
thank you so much for your kind review, and choosing our hotel! We hope to welcome you back in the future.

8/10 Bagus

Anton

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Cut short a long drive home and stayed here last minute. Although not the easiest to get to from the M5 the faff was worth it. Very efficient check-in, great amenities and a really comfortable bed. No complaints whatsoever.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Reception pada tanggal 19 Jan 2024
Thank you so much for your review, and choosing our hotel! We hope to welcome you back in the future!

10/10 Sangat Bagus

Olayinka

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Amazing, though very short.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Reception pada tanggal 19 Jan 2024
Thank you for your review, and choosing our hotel! We hope to welcome you again in the future!

10/10 Sangat Bagus

Jonathan

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Reception pada tanggal 19 Jan 2024
Thank you for taking the time to leave us a review, we hope to welcome you again in the future!

8/10 Bagus

Neil

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Reception pada tanggal 19 Jan 2024
Thank you for leaving us a review, and choosing our hotel!

2/10 Sangat Buruk

Sara

Bepergian bersama keluarga
Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
A very dated and uncomfortable hotel.
The bedroom was very smelly and dated. Too many stair to carry you luggage to get to yours bedroom.
Menginap 1 malam pada bulan Desember 2023

8/10 Bagus

Charlotte

Disukai: Kebersihan, staf & layanan
Spa
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Reception pada tanggal 5 Des 2023
Thank you for your review and choosing our hotel! We hope to welcome you in the future!

6/10 Cukup Baik

Rachel

Disukai: Kebersihan, staf & layanan
Staff were helpful (especially reception) and facilitated a birthday occasion.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Reception pada tanggal 30 Nov 2023
Thank you for your review, and choosing our hotel! we hope to welcome you in the future.

6/10 Cukup Baik

Dan

Disukai: Kebersihan, staf & layanan
Menginap 1 malam pada bulan November 2023
Tanggapan dari Reception pada tanggal 30 Nov 2023
Thank you for your review, and choosing our hotel! We hope to welcome you in the future!

8/10 Bagus

carl

Traveler bisnis
Disukai: Staf & layanan, kenyamanan kamar
Menginap 1 malam pada bulan November 2023
Tanggapan dari Reception pada tanggal 16 Nov 2023
Thank you for your review and choosing our hotel. We hope to welcome you in the future!

2/10 Sangat Buruk

Zoe

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Only allowed 30 mins in pool and it was cold. Pool manager argued it was 29c. No one to give towels and locker key so missed some oftime of slot waiting. Sauna and steam room you need to walk through gym and limited hours. Unable to go as not in 30min slot. Shuts at 8pm. Room unclean. Lock broken on door, heating turned off, mattress had wires sticking out and lumpy. Staff bought a heater, blanket over mattress and hoovered and cleaned room once flagged up. Asked for help carrying bags on way back as we have health conditions but help never came. Breakfast OK. Need to request Veggie food but came quickly. Wouldn't recommend experience or stay here again.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Guest Relations pada tanggal 16 Nov 2023
Dear Zoe,Thank you for your stay and I apologise that you found so many issues. We have received no similar feedback regarding the pool temperature, and our member of staff (who you could have asked for towels/locker keys) stated the temperature was 29c, not to argue, but as this would have been the temperature at the time. In addition our confirmation email which you received, contains information regarding our Leisure Club opening hours, including the opening times for the Sauna/Steam Room. I apologize for the other issues with your stay, however I understand that your room was cleaned once again and you were provided help with luggage upon check in. We wish you well but considering your plethora of issues, unfortunately I don't think this is the Hotel for you.

10/10 Sangat Bagus

Andrea

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
A good and thorough welcome. Breakfast was excellent. Would definitely stay here again - and have!
Menginap 1 malam pada bulan November 2023
Tanggapan dari Reception pada tanggal 8 Nov 2023
Thank you for your kind review and choosing our hotel! We hope to welcome you in the future.

10/10 Sangat Bagus

Rosa

Bepergian bersama keluarga dan anak
Lovely stay. Would definitely recommend.
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Reception pada tanggal 27 Okt 2023
Thank you for your kind review, and choosing our hotel! we hope to welcome you back in the future!

6/10 Cukup Baik

Cormac

Disukai: Kebersihan, staf & layanan
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Reception pada tanggal 24 Okt 2023
Thank you for your review and choosing our hotel!

8/10 Bagus

Lady Yvonne, Glasgow

Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Reception pada tanggal 14 Nov 2023
Thank you for your review and choosing our hotel!

4/10 Buruk

Traveler terverifikasi

Traveler bisnis
Tidak Disukai: Staf & layanan
Worst Burger i have ever eaten!
The hotel was OK but the food was awful. I have a burger which smelt and tasted like feaces. I took 2 bites and pushed it to the other side of the table but could still smell it. The breakfast in the morning wasn't much better, Apple juice tasted like chemicals. If the food wasn't so bad i would possibly stay again.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Reception pada tanggal 19 Okt 2023
Thank you for your comments, we are sorry to hear of your experience. We always have a duty manager available to help with any issues on the day, if bought to our attention.

8/10 Bagus

David

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
A very pleasant one night stay. We didn’t use most facilities, but the room was good, clean and comfortable, the evening meal was very good, and the service from the staff was excellent. And good value. We would stay there again
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Reception pada tanggal 19 Okt 2023
Thank you for your review, and choosing our hotel! we hope to welcome you in the future!

10/10 Sangat Bagus

MICHAEL

Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Reception pada tanggal 19 Okt 2023
Thank you for your review, and choosing our hotel! We hope to welcome you in the future!

6/10 Cukup Baik

tony

Disukai: Kebersihan, staf & layanan
Car park poorly lit. Disappointed by lack of supervision over swimming pool, noisy children allowed during adult swim times which spoiled the experience.
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Reception pada tanggal 19 Okt 2023
Thank you for your comments, we will pass this to our leisure team for review.

4/10 Buruk

Andrew

Tidak Disukai: Kondisi & fasilitas properti
Tired hotel
Very tired hotel in need of investment. Very noisy being close to M5 motorway.
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Reception pada tanggal 13 Okt 2023
Thank you for your review and comments.

10/10 Sangat Bagus

Heather

Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Reception pada tanggal 28 Okt 2023
Thank you for your review, and choosing our hotel! We hope to welcome you in the future!