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"Friendly staff"

"Lodge was comfortable, albeit slightly cold even with the heaters on. Note, lodge checkout is 10am, not 11am as advertised when booking. Even on check in, the member of staff said 11, but there’s a sign in the lodge saying 10. We checked with staff on our last day after noticing, and this caused a last minute panic and curtailed our time together in the pool. The reception staff weren’t particularly understanding despite the avoidable confusion being caused by their mixed information. Following our stay, we did spot that they email you after booking with the small print to say check out for lodges is at 10. So be prepared for this. The property and lodges are in nice grounds. It’s clearly kept going by members, which seem priority. The pool is nice and was a big draw for us, but family swims were a challenge with all the exercise classes (families are limited to a narrow single lane). The pool changing rooms were having a maintenance issue, so everyone had to get changed in the dry changing rooms, and only the gents wet changing was open for people to walk through. This lack of changing caused an issue at the busy periods of classes leaving/arriving. They also ran out of towels and asked us if we could go back to our room, when we said we in the lodges and needed to walk back, staff did then go and get some more. Overall an ok base to explore the area. The ‘nice’ aspects of the property and expense (pool, etc) was let down by not really feeling welcome. "

"Very convenient to have a parking space in Lyme. Excellent breakfast."

"After a long day of travelling i found the Courtyard to be the best of hotels to rest up and have a meal. The staff were great and so polite. Room quality was nice and spacious. High quality shower room. **Note to all. Remember to switch the power on just inside your room door. The taps are electric and won't work without the power on. That small detail caught me out !!! But other than that i would highly recommend this hotel for a stay. I will be staying there again. "

" Easy check-in. Friendly helpful staff. Clean room. Delicious breakfast with plenty of choice."

"Really enjoyed our stay here. Staff so friendly and loved the way the building has been kept sympathetic to its past. Coffee shop is great, as is the breakfast."

"Sam ( Manager), was very welcoming ,approachable and knowledgeable about the hotel and area. The bedroom was immaculate , there were plenty of warm drink provions, soft towels and toiletries provided. Our breakfast foods were fresh& tasty- there was a variety of cereals if you wishes, cooked breakfast, warm and cold drinks. Parking is at the front of the hotel and only £6 per night. All of the staff were very friendly and we would definitely recommend staying there. The sea is accords the road. Will definitely book again… Sam even carried our suitcases to our car. Very pleased-5 star!"

"When I came into the hotel and was given my room key, the first thing I noticed was the smell of dampness in the room. The carpet had burned marks all over it and stains and in places was missing carpet and built bar floor. The wallpaper was torn off the walls. The room was filthy dirty had not been cleaned and full of dust and dirt smoked disgusting so did the toilet and shower. There was sick and vomit on the side of the wall dried in there are multiple stains on the roof on the walls of the hotel room and over the bed. The mattress was completely filthy. Looked about 20 years old. I would not let a dog sleep in the room or even a cat the heating was switched off and did not work because of the pipework had been leaking. They were visible. Water stains all over the floor. All of the paint was peeling off the walls and ceilings and there was black mould on the windows of the hotel room. I went straight back to the hotel front desk and said the room is nothing like the ones in your photographs and I was told the hotel had not been redone for a long time and they know there is issues with the hotel and they’re trying to upgrade some of the rims when they can afford to do it however this is just the way their rooms are right now I asked and demanded to be moved to a different room. I was then shown another room which was even worse there is no elevator in the hotel room a lot of stairs and the hotel room smells of cigarettes and dogs and there was rubbish all through the hallwa"

"Very good value for money, excellent staff"