Search Hotels in Bald Eagle West, Hilton Head Island

"Staff was very helpful and kind. The bar had great covktails and friendly bartender. Our room was clean but needed some updating. The location is perfect. Its walking distance to most everything."

"Major renovations going on across the street. Restaurant staff totally uncoordinated and inadequate. Room was small. Location is good."

"Decent overall"

"Excellent location and full of character. Rooms are terrific but walls are thin so noise is a definite factor. "

"Friendly and helpful staff, clean. close to everything"

"We stayed here for 2 nights. The property needs some work done on it to be given a better rating. The bed was comfortable and there is ample parking. Hard to believe the included breakfast got good reviews. Sakura Buffet is close by for a good evening meal."

"Overall good experience. Phone in the room did not work. I only charged one drink to my room however about $100 worth of mysterious "F&B" charges showed up on my final bill. Restaurant food was good and staff was prompt/friendly/professional. I would stay there again."

"Very nice place will stay again!!!"

"What used to feel like a relaxing, family-friendly destination now feels more like a crowded convention center. From the moment we arrived, it felt like guests were more of a nuisance than welcomed visitors. The atmosphere was chaotic, staff seemed overwhelmed, and there was very little of the warm, accommodating experience we remembered from previous stays. One of the biggest frustrations was parking. Even valet parking — which we paid extra for expecting convenience — became a constant fight. It felt like regular guests were completely overlooked in favor of the large convention groups and bigger companies coming in. Multiple times we struggled just to access parking while conference attendees seemed to take priority for everything. What made the experience even more frustrating was the constant introduction of random “new rules” throughout our stay. Policies seemed to change daily with little communication or consistency, making it difficult to relax or enjoy ourselves. It honestly felt like we were walking on eggshells the entire time, worried we were unknowingly breaking some new restriction. The saddest part was that our kids genuinely felt unwelcome there. What used to feel like a place families could comfortably enjoy together now felt cold and inconvenient toward children and family guests. Instead of feeling relaxed and excited, our family constantly felt like we were in the way. For the price and reputation, the experience was incredibly disappointing. "