We booked 2 Superior Room Twin Bed Non Smoking for 28 to 29 Sep. Upon arrival, we are offered a free upgrade for one of the room to Deluxe Room with 1 Queen Size Bed. To our horror, the room was located on a Smoking floor Room No 323 and the whole room reeked of cigarette smell, including the shower curtains! We asked for a change of room but was told they are fully booked and only offered us a can of air fresherner. We are totally disappointed with the room provided, which made us very uncomfortable throughout the night and even our clothes reeked cigarette smell after we left the hotel.