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Ulasan untuk Pacific Palace Hotel

3.5 out of 5
Pacific Palace Hotel
JL Duyung Sei Jodoh, Batam, Batam Island

Ulasan

7,6

Bagus

Penilaian 10 - Sangat Bagus. 17 dari 70 ulasan" "
Penilaian 8 - Bagus. 27 dari 70 ulasan" "
Penilaian 6 - Cukup Baik. 21 dari 70 ulasan" "
Penilaian 4 - Buruk. 3 dari 70 ulasan" "
Penilaian 2 - Sangat Buruk. 2 dari 70 ulasan" "

7,6/10

Kebersihan

8,0/10

Staf & layanan

7,8/10

Fasilitas

7,4/10

Kondisi & fasilitas properti

8,4/10

Ramah lingkungan

Ulasan

6/10 Cukup Baik

liana, Jakarta

Nyaman
Bagus. Nyaman.

10/10 Sangat Bagus

Mulyono, Bogor, Jawa Barat

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Kenyamanan ada disini.....
Sangat menyamankan....

10/10 Sangat Bagus

Jasteen Qays Bin Md

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Tanggapan dari Jen pada tanggal 1 Feb 2024
Dear Guest,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future. Sincerely,Front Office Dept

6/10 Cukup Baik

Andy

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Room 713
The window view of Room 713 is blocked by the lift structure visually. I was told by the front desk staff that there is no other rooms available on that night of our arrival on 22 September. We have to bear with the "no window view" until we check out of the hotel. This is the second time we stay at Pacific Palace Hotel and will be the last time. It is confusing that I have reserved 4 rooms online at a month ago and fully paid, so the hotel management failed to arrange a better room for us. The hotel staff told me that I should find out in my own capacity about the living condition of Room 713 before booking online. Please tell me how the hell should I know i have been allotted to Room 713 and also the living condition of Room 713 where my source of information comes only from the illustrations of the hotel website? Should not the hotel management be responsible in looking at Room 713 and other rooms affected by the lift structures?
Menginap 1 malam pada bulan September 2023

6/10 Cukup Baik

Andy

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Room 713
This is our second time staying at Pacific Palace Hotel. I recommended this hotel to my friends as we will be visiting Batam again on the weekend of 22 - 23 September. So a month ago, I booked 4 rooms for the group. On arrival, we were told by the counter staff that Room 713's window is visually blocked by the lift structure. So my colleague who stayed in that room has to shut down the window at all time. We asked for a change of room but was told that all rooms were taken up. Can the hotel management look into this issue of Room 713 and all other vertical and corresponding rooms? It was a killing joy for guests who have to put up with such living conditions. This will be the last time we are staying at Pacific Palace Hotel.
Menginap 1 malam pada bulan September 2023

2/10 Sangat Buruk

Andy

Menginap 1 malam pada bulan September 2023

8/10 Bagus

KENTARO

Menginap 1 malam pada bulan Juli 2023
Tanggapan dari FO Team pada tanggal 7 Agu 2023
Dear Guest,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future. Sincerely,Front Office Dept

10/10 Sangat Bagus

Peter

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Pacific Hotel Batam
Menginap 2 malam pada bulan Juli 2023
Tanggapan dari FO Team pada tanggal 7 Agu 2023
Dear Guest,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future. Sincerely,Front Office Dept

10/10 Sangat Bagus

SUDHAKAR

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
.
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari FO Team pada tanggal 7 Agu 2023
Dear Guest,Thank you for choosing our hotel, and for taking the time to write a review! We are sincerely apologize because our shortage and we promise will keep upgrade our service and facilities to provide you the better one. We do hope forward to welcoming you back to our hotel in the future. Sincerely,Front Office Dept

6/10 Cukup Baik

JEFF

Bepergian dalam rombongan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Curtains need to change to blackout ones as the sunlight really shine through the existing curtains when we sleep
Menginap 3 malam pada bulan Mei 2023
Tanggapan dari FO Team pada tanggal 26 Mei 2023
Dear Guest,Thank you for choosing our hotel, and for taking the time to write a review! We are sincerely apologize because our shortage and we promise will keep upgrade our service and facilities to provide you the better one. We do hope forward to welcoming you back to our hotel in the future. Sincerely,Front Office Dept

10/10 Sangat Bagus

Andy

Menginap 2 malam pada bulan April 2023
Tanggapan dari Front Office Dept pada tanggal 8 Mei 2023
Dear Guest,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future. Sincerely,Front Office Dept

6/10 Cukup Baik

Seah

Menginap 2 malam pada bulan Februari 2023
Tanggapan dari Elsha-FO Team pada tanggal 20 Feb 2023
Dear Guest Warmest Greetings from Pacific Palace Hotel! Thank you for your great reviews! We will always try to keep up the good work and we look forward to welcoming you back here in the future. Have a great day ahead!

6/10 Cukup Baik

wishXsr

Tidak Disukai: Kebersihan
Quite run down hotel. Cleanliness need to improve, towel are not clean
Tanggapan dari FO Team pada tanggal 4 Feb 2023
Dear Guest,Thank you for choosing our hotel, and for taking the time to write a review! We do apologize for our shortage of service. We look forward to welcoming you and promise to provide better service for the next return. Sincerely,Front Office Dept

8/10 Bagus

Zaw

Menginap 2 malam pada bulan September 2022
Tanggapan dari Jen pada tanggal 5 Jan 2023
Dear Guest,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future. Sincerely,Front Office Dept

8/10 Bagus

SOON

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Unique design.
Menginap 1 malam pada bulan September 2022
Tanggapan dari Jen pada tanggal 3 Nov 2022
Dear Guest,Thank you for your complimentYour review means a lot to usPlease visit us againThank you once again and have a nice day :)

8/10 Bagus

Candy

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
We are happy with the stay
Menginap 1 malam pada bulan Januari 2020
Tanggapan dari Ajeng, FO Dept. pada tanggal 13 Jan 2020
Dear Ms Candy Tay Warmest Greetings from Pacific Palace Hotel! Thank you for your great reviews! We will always try to keep up the good work and we look forward to welcoming you back here in the future. Have a great day ahead!

6/10 Cukup Baik

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
Food & ambiance was worse, the room was big but run down with the price, not worth it.
Menginap 2 malam pada bulan Desember 2019

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian dalam rombongan
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Great place to stay, peaceful enviroment staff are friendly
Menginap 2 malam pada bulan Desember 2019
Tanggapan dari AJ, FO Dept. pada tanggal 11 Des 2019
Dear Sir/Mdm Warmest Greetings from Pacific Palace Hotel! Thank you for your incredible reviews! Means a lot to us :) We look forward to welcoming you back here. Have a great day ahead!

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
room was okay. was upgraded, room had an extra bed. would have preferred a smaller room.
Menginap 2 malam pada bulan Oktober 2019
Tanggapan dari AJ, FO Dept. pada tanggal 12 Nov 2019
Dear Sir/ Madam Warmest Greetings from Pacific Palace Hotel! Thank you for staying with us and for taking the time to give a review! We hope you had a pleasant time and will visit us again in the future. We look forward to welcoming you back here. Have a great day ahead!

8/10 Bagus

Connie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
2Day1Nite Stay
Design of the hotel unique, like staying on a cruise ship. Conveniently located near Seafood restaurants and shopping mall. Room is dated though but clean. The kerb near the shower area is too low and water is splashing out to the toilet bowl area when showering. Just a note, the air in the room is a bit stale would be good if there's room freshner. Staff very friendly and helpful.
Menginap 1 malam pada bulan Oktober 2019
Tanggapan dari Ajeng, FO Dept. pada tanggal 16 Okt 2019
Dear Ms Connie Goh Warmest Greetings from Pacific Palace Hotel! Thank you for your reviews! We'll try our best to improve our service. We look forward to welcoming you back here. Have a great day ahead!

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Booked Cabin Room for 4 room they upgrade all the room to Deluxe, but 2 of the room not ready when we check in.
Menginap 1 malam pada bulan September 2019
Tanggapan dari Ajeng, FO. pada tanggal 10 Sep 2019
Dear Sir Warmest Greetings from Pacific Palace Hotel! Thank you for your feedback! Apologies for the bad experience you had the last time you stayed but we'll surely keep on trying our best to improve our service. We look forward to welcoming you back here again. Have a great day ahead!

6/10 Cukup Baik

Traveler terverifikasi

Tidak Disukai: Kebersihan, kenyamanan kamar
The bedsheet was not changed and smells pee.
Menginap 1 malam pada bulan Agustus 2019
Tanggapan dari Ajeng, FO. pada tanggal 10 Sep 2019
Dear Sir Warmest Greetings from Pacific Palace Hotel! Thank you for your feedback! Apologies for the bad experience you had the last time you stayed but we'll surely keep on trying our best to improve our service. We look forward to welcoming you back here again. Have a great day ahead!

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Juni 2019
Tanggapan dari AJ, FO Dept. pada tanggal 1 Jul 2019
Dear Sir/ Mdm Warmest Greetings from Pacific Palace Hotel! Thank you for your great feedback! We'll try our best to always match your needs and give you a wonderful experience. We look forward to welcoming you back here again. Have a great day ahead!

8/10 Bagus

Manikandesh

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Worth for stay family
Worth for family stay Good breakfast Room size was very good
Menginap 2 malam pada bulan Mei 2019
Tanggapan dari AJ, FO Dept. pada tanggal 1 Jul 2019
Dear Mr Manikandesh Warmest Greetings from Pacific Palace Hotel! Thank you for your great feedback! We'll try our best to always match your needs and give you and your family a wonderful experience. We look forward to welcoming you back here again. Have a great day ahead!

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan April 2019

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 2 malam pada bulan Maret 2019

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Good staff and service
Good stay
Menginap 1 malam pada bulan Januari 2019

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

6/10 Cukup Baik

kyung wan, KOREA, BUSAN

Disukai: Kebersihan
Tidak Disukai: Kondisi & fasilitas properti
그저 그렇습니다. 딱히 좋은것이 있는지 모르겠네요

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
pacific palace
The rooms are spacious very near to ferry terminal by car within.3 mins but nothing much at surrounding area... no 711 if yes have to walk around 20mins to the nearest shop..

10/10 Sangat Bagus

Debbie, Singapore

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
great experience
had a wonderful stay. the massage was great. went two times. easy to locate from harbour bay ferry terminal.

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

8/10 Bagus

HAMID

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
A bit noisy from the club music and the toilet hv a fish smell

8/10 Bagus

Pak Kin

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Value for money stay.
Everything was fine except the swimming pool water is milky and has a salty taste. Could not find the indoor swimming pool as mentioned in the hotel website. Ask the hotel staff but direct me to the outdoor pool. :( Overall the hotel is nice for short stay.

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Good stay...
My stay was peaceful. Had a great stay despite a rundown hotel but overall its awesome.

8/10 Bagus

soundar, singapore

Disukai: Kenyamanan kamar
Nice hotel , breakfast quite ok nd lot of dishes,
Overall nice hotel to stay if you don't do the QC job at the hotel .., AC working well, clean bed nd towels , but the floor Matt is quite old .., not bugs nd flies inside .., but a bit costly compare tk with other hotels .,

6/10 Cukup Baik

lark1961jp, JAPAN

ＷＩＦＩアクセスＮＯ
WIFIが 部屋ではアクセスできず、不便を感じた。 ---------------------------------------------------------------------------------------------------------------------------------------------------------

2/10 Sangat Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Poor
Condition of hotel looks very rundown

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Amazing stay
3d 2n vacation and it was crazy good. Full on comfort, staff made me feel homey and comfortable. Would recommend it to anyone.

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan
Clean Room.
Room was cleaned and spacious but hotel was a little rundown. Room was not readily for check-in by check-in time. The breakfast was below average.

4/10 Buruk

CHONG WEI, singapore

wifi
Room no wifi

8/10 Bagus

marcella, sabah

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
.....
Recepcienist her name start with 'S'(female), she forgot to re-scan our room card key after we extend 1 more night to stay. The staff 'S'(male), did our pedi n meni, the worst experience ever, it was not properly done. He just simply applied the nail color with spoiled product, as we picked the colors we want all spoiled, i think probably the rest of the nail color is spoiled too.

8/10 Bagus

Mo

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Good Location
2nd time here, the experience so far has been ok. It is about 5mins walk away from harbourbay ferry terminal which is a plus. I was charged 50,000 to go to the hotel from the terminal, so you are advised to just walk the short distance. Variety of food is ok, not great but definitely better than some hotels in batam. Overall experience was ok. Please note that you must deposit $50 at the counter b4 check in. taxi services provided by the hotel is more expansive then the ones you flag outside

6/10 Cukup Baik

Zack, SGP

Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Review
Room - Cabin Pros The room is quite spacious with lots of room space for walking or an addition of a queen size bed Convenient located near harbourbay ferry terminal. Short ride to shopping malls Comes with 3 pillows for a queen size bed Cons Toilet is very small, and conditions of the toilet is not very good with broken hanger. Lighting is very poor for the room Require more cloth hanger in the wardrobe. Air con is weak and it is not digital, have to adjust it using a knob, and at full blast, room is not very cool. Service counter is slow in receiving customers. Queued for 10 mins just to talk to the counter when there is only one person in queue. (One customer service officer at duty...)

10/10 Sangat Bagus

Peter, SG

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Good wrap
Good clean hotel with good sized rooms and good breakfast hall. Close to ferry terminal where there are great seafood restaurants. Interesting artwork and murals. Good value hotel.

6/10 Cukup Baik

Gi, Singapore

Disukai: Kenyamanan kamar
Its a nice hotel & good for family
The hotel has a super elegant interior,the pool is so big n i chose it for the kiddy pool but the water was quite cold though.

6/10 Cukup Baik

sal, spore

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Only big room ..poor breakfast & wifi just at lobby hotel.

6/10 Cukup Baik

Sally, Singapore

Disukai: Staf & layanan
Nice hotel close to ferry terminal.
Overall had good experience with staff and our breakfast in the hotel. We stayed in a superior room with quite a spacious bathroom. Upon check in, we were been greeted politely. Except for part that my request not to assigned for corner room have not been met.

4/10 Buruk

Traveler terverifikasi

8/10 Bagus

Jaslyn, Singapore

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Clean & comfortable stay
This is the 5th time I am staying in this hotel. The rooms are big n clean. All are well maintained. Very nice dim sum buffet. The only bad thing is there is only WiFi in the lobby, not in the room. Overall, good stay. Will go back again.