"I’ll start by saying The Lodge operates best when Leveena is working the front desk. I hope I spelled her name correctly. She took amazing care of my needs as I was recently out of a major surgery and was not able to walk.
On her days off, The Lodge seemed understaffed, and certain things did not work smoothly, starting with trying to reach the front desk. One night it took nearly two hours for someone to be available to bring me ice.
The restaurant next door suffered through similar staffing issues. My attempts at room service were not always successful. The QR code in my room that was supposed to show the menu to order for room service was full of drinks, but it didn’t really show a food menu, except for five happy hour items. I learned that calling works to order when someone is available to pick up the phone.
Anyway, these frustrating issues were mostly due to my non-ambulatory state.
The property is cute and fits in with the little town of Tiburon, which is very short walk away. My room was large, the bed gigantic and the little patio was a welcome way to soak up some afternoon sun. The restaurant has a very cool patio as well that would be a great way to end the day with a few drinks. The staff at both, when available, was sweet.
I am having a family member stay at The Lodge in a few weeks, so I obviously like the place. I just think the staffing needs bulking up, and Laveena and her smile should be cloned!"
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