Search Hotels Near Benson Henry Institute Mind, Boston

"Staff was so nice "

"We had a great three day stay at Harborside highlighted by the friendly staff. The hotel was clean and comfortable and in a great location. We booked this hotel in a pinch and were very satisfied."

"Yes"

"Hotel & restaurant were amazing!"

"Thank you"

"Everything was wonderful however when we arrived we were waiting to check in and two people at the desk were talking to one person (not checking them in) just talking about places in Boston…etc. Answering her questions while we sat there and waited without even acknowledging our presence. Seems like a one person job. He could’ve addressed us. It wasn’t too long of a wait, 5 or so minutes, but thats bad customer service in my opinion. If he was helping the other staff, I would understand, but it was just a general conversation about things in Boston to see or how to get there. Check us in first then continue your conversation. "

"Disappointing stay overall. The room was not properly cleaned on arrival, with visible hair and residue in multiple areas, which is unacceptable for a hotel of this standard. While I appreciate the refund of one night, the issue significantly impacted my stay and required escalation to resolve."

"AI automated the services. It was difficult to obtain a crib, a rollaway bed, etc., and there was no room service. I would not stay here again unless necessary."

"We had a fantastic time. The staff was friendly and knowledgeable. The room was large and clean. Easy location to walk around to the places we wanted to and a quick uber for the others. Would highly recommend "