Burbank hotel guide. Ayres Collection hotel in Burbank, Los Angeles

"Our toilet over flowed and when I called the front desk the lady acted like she was put out because we needed a plunger. I also told her there was water all over the bathroom floor and asked to have it cleaned up. She brought us the plunger but nothing else. Frustrated I asked for towels since clearly no one was coming to clean it up. Again she seemed put out and came back with 2 bathmats and one towel. We had to use every towel in the room to soak up the water leaving us to not be able to shower because the floor was covered in soaking wet towels and we had no clean ones. How this hotel had such a high rating is beyond me. I wasn't expecting something super fancy but for the price was expecting more. The pictures on the website were very misleading. 10 outta 10 don't recommend this hotel."

"excellent "

"There’s no breakfast even though you said there is but there isn’t. "

"not a very walkable location."

"Room on the 15th floor overlooking LAX airport runway was breathtaking. Always worth the extra spend at Sonesta"

"Hmm"

"The room was very clean and the pool was great place to hang out."

"Room was clean, bed was comfortable, bathroom accessories of soap & shampoo had a nice scent. Blackout curtains that close completely would be helpful for a good night sleep. Sounds from the streets & neighborhood were loud, even with window closed."

"My son and I stayed there for a couple nights and we absolutely loved this hotel. The one downside is that it does not have a hot tub but other than that everything was fantastic. Good location because there is a lot of stuff near us and it was a really nice view, especially the view from the pool was really cool We’ll definitely stay again."