Camp H M Smith hotel guide. Hyatt Hotels hotel in Camp H M Smith, Aiea

"We stayed here in January and I have to say the customer service we received was probably some of the best I have ever experienced, and I travel A LOT. We wanted to upgrade our room, and the staff were fantastic as finding us an option at ocean front, while giving us a rate that we could still afford. And the upgrade was WORTH IT, I highly suggest ocean front. While there we had our baht tub clog up, and they were good to make sure it got taken care of. Our flight home also got cancelled, and it was during the PGA tour so all the rooms were practically full but they worked their magic and found us a room for a night so we didn't have to shuffle hotels or find altnerate options. They were very considerate of our circumstances and gave us a few vouchers. The initial room was had had a walk in closet, 2 double beds and a pull out couch. It had all the ammenities you could want in a room. The pool area is busy, I don't love that Duke's is RIGHT behind you, it is very loud when you area already on the main beach that is busy. But we still loved having access to the beach and usually sat in the shade on the lower patio which was nice. The wait staff at the pool are great, and the nightly music at Dukes barefoot bar was so convenient to have on site. The mall is also right across the street, so it is very close to all things Waikiki. We also loved Maui Brewing happy hour across the street. There is also an ABC and stores downstairs for quick grab items. Highly recommend!"

"Great staff, clean room, great view, and great location! "

"Everything was amazing. The staff were very respectful, happy and very friendly especially those Filipino staff. Teddy Dennis Mildred Erna Jeffrey Ray Rey Tina serving continental breakfast every day were delightful!!!! Housekeepers were very good as well! Front desk staff on night shift were kind and accommodating. We had a marvelous stay there overall!!"

"Great hotel in a great location. "

"Perfect home base for my first Waikiki experience. I definitely recommend the ocean view."

"This property was a fantastic stay for our first time in Oahu. The staff was terrific, especially the check-in guy and the valet staff. They were truly amazing. I truly wish I could remember their names because they deserve a huge shout-out. Thank you for an amazing experience. "

"Our room was clean. The staff were friendly and courteous. "

"A safe clean place to stay close to everything"

"This was our second time staying at the Waikiki Hotel Resort. We love the open-air lobby and the location is absolutely fantastic. The Hotel is merely a block from the beach and is great if you want to have 1/4 or 1/2 days at the beach. There is also a car rental shop conveniently located in the lobby so it was very easy for us to rent a car for a day to circle around the island. The breakfast buffet has vastly improved from when we stayed here in late 2024. The selection now includes fresh fruit, garden salad, soup, scrambled eggs, rotating selection of carbs (rice, fried rice, hash browns, potatoes), rotating selection of breakfast protein (different sausages, ham), pastries, bread, soup, oatmeal and beverages. We've had Park at the breakfast buffet serve us for two years in a row, and he is always a delight! The rooms are quite spacious but, as others have mentioned, are dated and could use an update. We do like the old-school Hawaiian vibe, however. as it's somewhat nostalgic for us. Overall, I think it's a good place to stay particularly if you value being able to have quick and easy breakfast on site. Some of their hotel staff could display more "aloha" in their presentation, but there was nothing wrong or bad with the service that we received. The Hotel also added a game room with arcade games, a pool table, foosball, etc. which was popular with the kids. On-site laundry was also good and easy to access. "