Cancun hotel guide. Emporio Hotels & Resorts hotel in Cancun, Quintana Roo
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Top Cancun Hotel Reviews
Live Aqua Cancun - Adults Only - All-Inclusive
8/10 Good
"The staffs were friendly and respectful. The foods and drinks were great. The place was clean and quiet. Unfortunately, the water in our room got shut off twice during our stay. Had to call to have the water turned back on."
Haven Riviera Cancun - All Inclusive - Adults Only
10/10 Excellent
"Great experience,love the staff"
Sunscape Cancun All-Inclusive Resort & Spa by Hyatt
10/10 Excellent
"Excellent staff"
Hotel Riu Cancun - Adults Only - All Inclusive
10/10 Excellent
"Great place to enjoy cancun!"
The Westin Cancun Resort & Spa
10/10 Excellent
"Recomendado al 100%"
Hotel Riu Ventura - All Inclusive
10/10 Excellent
"We love our room with the private swimming pool , the room very clean , the staff excellent, we have a nice beach view , and the pools nice and clean"
Hotel Riu Palace Kukulkan - Adults Only - All Inclusive
8/10 Good
"Overall, the resort was very nice, clean, and well-maintained, and I genuinely enjoyed my visit. However, I did experience an issue with transportation and the customer service provided through Expedia that negatively impacted my experience. I booked my stay through a third party, Expedia, which I have used several times in the past without any issues. Prior to my trip, I contacted the resort regarding transportation and was informed through Expedia that transportation to and from the airport had been granted for my party. I was also instructed that there would be a shuttle available. However, the link provided to arrange the shuttle did not work, and the WhatsApp contact provided was also unsuccessful. While at the resort, I went to speak with the Expedia customer service representative to seek assistance with the transportation issue. Unfortunately, the representative I spoke with was very rude, dismissive, and short with both me and my party. She repeatedly stated, “When you travel, you address the problem the day of,” and continued repeating that we should have come to see her on the day we arrived. I understand that there may have been a specific process that needed to be followed, and I would have been more than willing to address the issue sooner if I had been aware of that requirement. However, the representative’s tone, body language, and overall manner of communication were inappropriate and made me and my party feel uncomfortable and unwelcome."
Hyatt Ziva Cancun All Inclusive
8/10 Good
"Great hotel , clean rooms staff was great the beach was clean and great for kids"
Hotel Riu Palace Las Americas - Adults Only- All Inclusive
10/10 Excellent
"great MGMT, great food, entertainment, they go the extra mile to please their guests. If you have not been there. you should...👍👍👍"