Cancun hotel guide. Emporio Hotels & Resorts hotel in Cancun, Quintana Roo
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Top Cancun Hotel Reviews
Moon Palace Cancun - All-Inclusive
10/10 Excellent
"Good"
Hotel Riu Palace Kukulkan - Adults Only - All Inclusive
8/10 Good
"Overall, the resort was very nice, clean, and well-maintained, and I genuinely enjoyed my visit. However, I did experience an issue with transportation and the customer service provided through Expedia that negatively impacted my experience. I booked my stay through a third party, Expedia, which I have used several times in the past without any issues. Prior to my trip, I contacted the resort regarding transportation and was informed through Expedia that transportation to and from the airport had been granted for my party. I was also instructed that there would be a shuttle available. However, the link provided to arrange the shuttle did not work, and the WhatsApp contact provided was also unsuccessful. While at the resort, I went to speak with the Expedia customer service representative to seek assistance with the transportation issue. Unfortunately, the representative I spoke with was very rude, dismissive, and short with both me and my party. She repeatedly stated, “When you travel, you address the problem the day of,” and continued repeating that we should have come to see her on the day we arrived. I understand that there may have been a specific process that needed to be followed, and I would have been more than willing to address the issue sooner if I had been aware of that requirement. However, the representative’s tone, body language, and overall manner of communication were inappropriate and made me and my party feel uncomfortable and unwelcome."
Hyatt Ziva Cancun All Inclusive
8/10 Good
"Great hotel , clean rooms staff was great the beach was clean and great for kids"
The Westin Cancun Resort & Spa
10/10 Excellent
"Amazing hotel but margaritas no good"
Hotel Riu Palace Las Americas - Adults Only- All Inclusive
10/10 Excellent
"great MGMT, great food, entertainment, they go the extra mile to please their guests. If you have not been there. you should...👍👍👍"
Moon Palace The Grand Cancun - All-inclusive
10/10 Excellent
"Clean excellent choices for food and plenty of activities for kids"
Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive
8/10 Good
"our stay at the mondrian was my birthday getaway so i was very excited to celebrate in cancun. the staff was friendly & welcoming. the hotel is well maintained & clean. it is a gated community w/ security so we felt extremely safe. the shows at night were entertaining. breakfast was great. i wish there was a bit variety when it comes to the lunch menu since it was the same food served daily. dinner was a bit of a let down. when we booked, there were 4 restaurants advertised & when we got there, there was only 2 (japanese & mediterranean). for my actual bday we ended up going off the resort to celebrate bc we only had 2 cuisine options. we don’t eat mediterranean so most of our nights were spent at nikos, which thankfully the food was delicious. the temperature of the room was also a little issue as the lowest the ac would go was 70 and overall the room felt rather hot. the beach shuttle also runs every 30 min which is a long wait in my opinion for a car ride that is only 5-7 min away. i think the shuttle should run more often. overall we had a lovely & quiet stay"
Secrets The Vine Cancun - Adults Only - All Inclusive
10/10 Excellent
"Beautiful property and amenities. The staff was kind, helpful. Only downside was that every single employee was competing to make aggressive sales and even though it was all inclusive. We had to pay for an entire bottle of tequila instead of letting us get one shot."
Wyndham Grand Cancun All Inclusive Resort & Villas
10/10 Excellent
"The place is really clean and the food is exelent. Great place to stay the only thing I didn’t like was the seaweed I didn’t know this time time of the year. I would go back but in another time of the year."