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Krystal Grand Cancun All Inclusive

4.0 star property
Travelers enjoy beachfront relaxation at this Cancun resort with poolside cocktails and spa treatments just steps from La Isla Shopping Mall

Choose dates to view prices

Krystal Grand Cancun All Inclusive is perfect for beach lovers with its white sand shoreline. Enjoy aromatherapy at Krystal Spa or drinks at three poolside bars. The resort offers in-room WiFi and staff assist with tours and concierge services.

Reviews

7.4 out of 10
Good

Popular amenities

  • All-inclusive
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
The current price is Rp4.108.392
Rp5.058.779 total
includes taxes & fees
5 Jun - 6 Jun

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About this property

Krystal Grand Cancun All Inclusive

  • Upscale all-inclusive hotel near Gaviota Azul Beach
  • Close to Hotel Zone Beaches and Caracol Beach, Krystal Grand Cancun All Inclusive provides a swim-up bar, a beach bar and a poolside bar. This hotel is a great place to bask in the sun with a beachfront location, beach cabanas and sunloungers. Treat yourself to reflexology, a hot stone massage or a detox wrap at Krystal Spa, the on-site spa. At the 8 on-site restaurants, enjoy breakfast, brunch, lunch, dinner and Asian cuisine. Yoga classes are offered at the gym; other things to do include beach volleyball. In addition to a corner/local shop and a terrace, guests can connect to free in-room WiFi.
  • You'll also find perks such as:
    • 4 outdoor pools and a children's pool, along with sunloungers, pool umbrellas and a swim-up bar
    • Free self-parking
    • A beach club on-site, supervised childcare (surcharge) and a front desk safe
    • A TV in reception, tour/ticket information and beach towels
    • Guest reviews say great things about the beach locale and helpful staff
  • Room features
  • All 400 rooms feature comforts, such as premium bedding and laptop-compatible safes, in addition to thoughtful touches, such as laptop-friendly workspaces and air conditioning. Guest reviews highly rate the cleanliness rooms at the property.
  • Extra conveniences in all rooms include:
    • Highchairs, childcare services and free infant beds
    • Pillowtop mattresses, down duvets and free rollaway/extra beds
    • Bathrooms with showers and free toiletries
    • 50-inch LED TVs with premium channels
    • Wardrobes/cupboards, balconies and daily housekeeping

All-inclusive details

  • This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

  • Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

    • All buffet and à la carte meals, snacks and beverages included
    • In-room minibar (all beverages included)

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The price is Rp2.210.937
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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Free rollaway/extra beds!

Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 4.96 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Access to the Infinite pool is available only for guests staying at the Altitude Tower

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Does Krystal Grand Cancun All Inclusive have a pool?

Yes, this property has 4 outdoor pools and a children's pool.

How much does it cost to stay at Krystal Grand Cancun All Inclusive?

As of 23 May 2026, prices found for a 1-night stay for 2 adults at Krystal Grand Cancun All Inclusive on 5 Jun 2026 start from Rp4.108.392, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Krystal Grand Cancun All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Krystal Grand Cancun All Inclusive?

Self-parking is free at this property.

What time is check-in at Krystal Grand Cancun All Inclusive?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Krystal Grand Cancun All Inclusive?

Checkout is at noon.

Are there all-inclusive benefits at Krystal Grand Cancun All Inclusive?

Yes, the property is all-inclusive. All food and drinks are included.

Where is Krystal Grand Cancun All Inclusive located?

Nestled on the beach, this Zona Hotelera hotel is just steps away from Gaviota Azul Beach and Hotel Zone Beaches. Forum Beach and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

7.4

Good

7.8

Cleanliness

7.4

Amenities

7.8

Staff & service

7.2

Property conditions & facilities
Rating 10 - Excellent. 385 out of 1001 reviews
Rating 8 - Good. 211 out of 1001 reviews
Rating 6 - Okay. 163 out of 1001 reviews
Rating 4 - Poor. 108 out of 1001 reviews
Rating 2 - Terrible. 134 out of 1001 reviews

Reviews

Verified

10/10 Excellent

Jaquelin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s really clean, I really recommend this hotel the staff are really nice and helpful.
Stayed 4 nights in Apr 2026
Verified

8/10 Good

Gilbert

Liked: Cleanliness, staff & service, property conditions & facilities
Yes it was great spot amazing
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Raheem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was amazing, customer service was top notch. Area had so many things to do! Love it and I’m going back!!
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Daeshailah

Liked: Cleanliness, amenities, property conditions & facilities
The staff were great!
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Seating around the pools were limited but very comfortable. We didnt use the swim up bar but it always seemed well used. If there wasnt enough seating around the pools there was plenty of seating at the beach. We would definitely liked for the ice cream to have been available earlier and later.
Stayed 7 nights in Mar 2026
Verified

8/10 Good

MOISES

Liked: Cleanliness, amenities, property conditions & facilities
The Service was great, the people taking care of our rooms were outstanding, respectful and very courteous.
Stayed 7 nights in Dec 2025
Verified

8/10 Good

Moh D

Liked: Cleanliness, amenities
Clean, friendly staff, food was not that great, elevator is slow and small, too much wait time
Stayed 6 nights in Feb 2026
Verified

8/10 Good

Kim

Liked: Cleanliness, amenities, property conditions & facilities
The rooms were amazing. Pool areas were awesome. The waiters at the beach and pool side were prompt and very friendly. The food was average
Stayed 5 nights in Dec 2025
Verified

8/10 Good

Randall

Liked: Cleanliness, property conditions & facilities
Ocean view is top notch.
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

NICOLE

Liked: Cleanliness, amenities, property conditions & facilities
Beach front. Loved the pool form party.
Stayed 4 nights in Dec 2025
Verified

8/10 Good

Ximena

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and amenities are good The food can get better
Stayed 3 nights in Oct 2025
Verified

8/10 Good

Zhijian

Liked: Cleanliness, amenities, property conditions & facilities
Great experience in the cleaning and comfortable stay, just noted the restaurants are always busy, lined up everywhere. Understand it’s a holiday may be busier than usual.
Stayed 5 nights in Dec 2025
Verified

8/10 Good

James Brown

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
This was a great place to stay the staff is very nice
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

katherin

Liked: Cleanliness
Great location, amazing staff
Stayed 4 nights in Mar 2025
Verified

8/10 Good

Prasanth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent beach view from balcony and really clean beach. Friendly staff and clean rooms. At times air conditioning did not make room cool enough. Food offered in Buffet could be better, but still okay.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Meliah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beach view , good weather
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

Ignacio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent. Very happy with the hotel and all the workers. I will definitely be coming back.
Stayed 4 nights in Aug 2025
Verified

8/10 Good

Myrna

Liked: Staff & service, amenities
I spent time at Crystal Grande. I enjoyed the amenities and great customer service. The main building is an old building so it needs a major spruce up. Overall it was a good experience with a GREAT view.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Toshia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff was great. The AC was not the best
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

My 4th stay and its a great hotel

Great beach, good food. Nice ocean view room. Room had a connect door but we were able to change room. Loved the heated pools.
Stayed 4 nights in Jul 2025
Verified

8/10 Good

Shekira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very comfortable and roomy. Although we wanted the dinner buffet on Sunday it was closed early which was unknown, but everything else was great !
Stayed 4 nights in Jul 2025
Verified

8/10 Good

Evelin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best thing was the beach and stopping store walking distance.
Stayed 5 nights in Feb 2025
Verified

10/10 Excellent

Yang

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is relatively new, with complete facilities, and excellent options for dining, entertainment, and leisure. The staff are all very nice, especially the manager. The price is reasonable, and transportation is convenient, with the ferry terminal being very close to the hotel. I highly recommend this hotel.
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Santiago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, delicious food and amazing beach! Would return for the experience!
Stayed 4 nights in Mar 2025
Verified

6/10 Okay

Andreana

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Overall stay was good staff very friendly but NEED AC in lobby and restaurant too hot!Especially elevators !
Stayed 3 nights in Jul 2025