Cancun hotel guide. Occidental hotel in Cancun, Quintana Roo

"Rooms were very clean and the staff was super polite "

"It was a very pleasant experience. Lovely staff, clean room. The airport shuttle on time. I'd definetely recommend this hotel."

"left soon as we came "

"Really excellent service- great place and friendly staff"

"Excellent service, facility and great breakfast "

"Tudo otimo. Perfeito "

"Nice view, friendly staff. Slippery floors ( our kid slipped on the floor, also saw an older lady who slipped and was covered with blood) "

"My guest experience was phenomenal. The staff is very kind, helpful, and efficient. They are constantly cleaning every space in the hotel, the beach was even cleaned multiple times daily. I felt safe, welcomed, and I’m looking forward to going back. One thing I must say, please people, be courteous, be considerate, and be kind to the staff. Tip the staff they deserve it. The price of everything in the world has gone up for us and them too. Everyone has families and expenses. Multiple times when I was out for breakfast lunch and or dinner, I was seated next to people who would eat multiple plates of food, order drinks and then leave without putting a tip on the table. I thought that was pretty rude. There needs to be an email sent after the confirmation about resort etiquette. In my opinion. But what do I know? "

"There's no swim up bar, however there's one right next to the pool. Gym was decent size and very clean. "