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Ulasan untuk Renaissance Cancun Resort & Marina

4 out of 5
Renaissance Cancun Resort & Marina
Calle Chichen Itza, Av. Bonampak y Blvd., Cancun, QROO

Ulasan

9,4

Sempurna

Penilaian 10 - Sangat Bagus. 771 dari 1001 ulasan" "
Penilaian 8 - Bagus. 150 dari 1001 ulasan" "
Penilaian 6 - Cukup Baik. 41 dari 1001 ulasan" "
Penilaian 4 - Buruk. 20 dari 1001 ulasan" "
Penilaian 2 - Sangat Buruk. 19 dari 1001 ulasan" "

9,6/10

Kebersihan

9,4/10

Staf & layanan

9,2/10

Fasilitas

9,6/10

Kondisi & fasilitas properti

9,2/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Mariana

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
muy bueno
Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Jocelyn

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Todo me encantó y sobre todo la atencion
Menginap 1 malam pada bulan April 2024
Tanggapan dari Leo pada tanggal 29 Apr 2024
Estimado JoselynEs un placer tener la oportunidad de agradecerte el valioso tiempo invertido encompartir tu reciente experiencia. Estamos agradecidos por la preferencia alescogernos para servirte durante tu viaje a Cancún. Fue un honor cumplir con tusmás altas solicitudes y anticiparnos a tus demandas. Comentarios invaluables dehuéspedes únicos como tú nos impulsan todos los días para mejorar nuestrosprocedimientos de servicio.Estaremos encantados de servirte una vez más en cualquiera de tus próximosviajes.Cordialmente,Leonardo BadilloAsistente de Dirección General

10/10 Sangat Bagus

Edward

Traveler bisnis
Disukai: Kebersihan, fasilitas
Bien
Menginap 1 malam pada bulan April 2024
Tanggapan dari Leo pada tanggal 29 Apr 2024
Estimado EdwardEs un placer tener la oportunidad de agradecerte el valioso tiempo invertido encompartir tu reciente experiencia. Estamos agradecidos por la preferencia alescogernos para servirte durante tu viaje a Cancún. Fue un honor cumplir con tusmás altas solicitudes y anticiparnos a tus demandas. Comentarios invaluables dehuéspedes únicos como tú nos impulsan todos los días para mejorar nuestrosprocedimientos de servicio.Estaremos encantados de servirte una vez más en cualquiera de tus próximosviajes.Cordialmente,Leonardo BadilloAsistente de Dirección General

10/10 Sangat Bagus

WILLIAM

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Hotel is in a new upscale marina area with lovely view. Very quiet and secure with an entrance in lobby allowing you to walk straight to probably the nicest mall in Cancun with many nice restaurants.
Menginap 4 malam pada bulan April 2024
Tanggapan dari Leo pada tanggal 24 Apr 2024
Dear WilliamIt is my pleasure to have the opportunity to thank you for the valuable timeinvested regarding your recent experience at the property. We felt grateful for yourpreference in choosing us to serve you during your trip to Cancun. Invaluablefeedback from unique guests like you drives & teaches us every day to improveour service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant

8/10 Bagus

Blasina

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 4 malam pada bulan April 2024
Tanggapan dari Leo pada tanggal 24 Apr 2024
Dear BlasinaIt is my pleasure to have the opportunity to thank you for the valuable timeinvested regarding your recent experience at the property. We felt grateful for yourpreference in choosing us to serve you during your trip to Cancun. Invaluablefeedback from unique guests like you drives & teaches us every day to improveour service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant

10/10 Sangat Bagus

ARMANDO, TORREON

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Bien
Menginap 4 malam pada bulan April 2024
Tanggapan dari Leo pada tanggal 24 Apr 2024
Estimado ArmandoEs un placer tener la oportunidad de agradecerte el valioso tiempo invertido encompartir tu reciente experiencia. Estamos agradecidos por la preferencia alescogernos para servirte durante tu viaje a Cancún. Comentarios invaluables de huéspedes únicos como tú nos guían y enseñan todos los días a mejorar nuestro servicio, es por ello que, si deseas detallarnos un poco más sobre la calidad del mismo que se te ofreció en relación a tu calificación, nos complacerá leerlo y compartirlo con los departamentos involucrados.Estaremos encantados de servirte una vez más en cualquiera de tus próximosviajes.Cordialmente,Leonardo BadilloAsistente de Dirección General

10/10 Sangat Bagus

ANAI

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excelente hotel. las habitaciones y vistas muy buenas. El personal de bellboys muy atento
Menginap 2 malam pada bulan April 2024
Tanggapan dari Leo pada tanggal 24 Apr 2024
Estimada AnaiEs un placer tener la oportunidad de agradecerte el valioso tiempo invertido encompartir tu reciente experiencia. Estamos agradecidos por la preferencia alescogernos para servirte durante tu viaje a Cancún. Comentarios invaluables de huéspedes únicos como tú nos guían y enseñan todos los días a mejorar nuestro servicio, es por ello que, si deseas detallarnos un poco más sobre la calidad del mismo que se te ofreció en relación a tu calificación, nos complacerá leerlo y compartirlo con los departamentos involucrados.Estaremos encantados de servirte una vez más en cualquiera de tus próximosviajes.Cordialmente,Leonardo BadilloAsistente de Dirección General

10/10 Sangat Bagus

adriana

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
El ambiente, decoracion, atencion ...el desayuno es FABULOSO!
Menginap 1 malam pada bulan April 2024
Tanggapan dari Leo pada tanggal 24 Apr 2024
Estimado AdrianaEs un placer tener la oportunidad de agradecerte el valioso tiempo invertido encompartir tu reciente experiencia. Estamos agradecidos por la preferencia alescogernos para servirte durante tu viaje a Cancún. Comentarios invaluables de huéspedes únicos como tú nos guían y enseñan todos los días a mejorar nuestro servicio, es por ello que, si deseas detallarnos un poco más sobre la calidad del mismo que se te ofreció en relación a tu calificación, nos complacerá leerlo y compartirlo con los departamentos involucrados.Estaremos encantados de servirte una vez más en cualquiera de tus próximosviajes.Cordialmente,Leonardo BadilloAsistente de Dirección General

6/10 Cukup Baik

Blanka

Disukai: Staf & layanan, kondisi & fasilitas properti
Menginap 10 malam pada bulan April 2024
Tanggapan dari Leo pada tanggal 24 Apr 2024
Dear BlankaIt is a pleasure to have the opportunity to thank you for taking the time to share your recent experience. We are grateful for your preference in choosing us to serve you during your trip to Cancun. In follow up to your request, I would like you to contact our team for further details of the situation that occurred, we will be happy to assist you.On behalf of the Renaissance team we apologize for not meeting your highest expectations.Yours sincerely,Leonardo BadilloAssistant General Manager

10/10 Sangat Bagus

Juan Pablo, San Pedro Garza García

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari Leo pada tanggal 24 Apr 2024
Estimado Juan PabloEs un placer tener la oportunidad de agradecerte el valioso tiempo invertido encompartir tu reciente experiencia. Estamos agradecidos por la preferencia alescogernos para servirte durante tu viaje a Cancún. Comentarios invaluables de huéspedes únicos como tú nos guían y enseñan todos los días a mejorar nuestro servicio, es por ello que, si deseas detallarnos un poco más sobre la calidad del mismo que se te ofreció en relación a tu calificación, nos complacerá leerlo y compartirlo con los departamentos involucrados.Estaremos encantados de servirte una vez más en cualquiera de tus próximosviajes.Cordialmente,Leonardo BadilloAsistente de Dirección General

10/10 Sangat Bagus

Salvador, Whittier

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I llike the location, the food, the hospitality.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Leo pada tanggal 24 Apr 2024
Dear SalvadorIt is my pleasure to have the opportunity to thank you for the valuable timeinvested regarding your recent experience at the property. We felt grateful for yourpreference in choosing us to serve you during your trip to Cancun. Invaluablefeedback from unique guests like you drives & teaches us every day to improveour service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant

10/10 Sangat Bagus

Ronald

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Amazing place!
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Leo pada tanggal 24 Apr 2024
Dear RonaldIt is my pleasure to have the opportunity to thank you for the valuable timeinvested regarding your recent experience at the property. We felt grateful for yourpreference in choosing us to serve you during your trip to Cancun. Invaluablefeedback from unique guests like you drives & teaches us every day to improveour service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant

10/10 Sangat Bagus

Rosendo

Bepergian bersama keluarga
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Bueno Bonito y muy buen shopping center
Menginap 2 malam pada bulan April 2024
Tanggapan dari Leo pada tanggal 16 Apr 2024
Estimado HuéspedEs un placer tener la oportunidad de agradecerte el valioso tiempo invertido encompartir tu reciente experiencia. Estamos agradecidos por la preferencia alescogernos para servirte durante tu viaje a Cancún. Fue un honor cumplir con tusmás altas solicitudes y anticiparnos a tus demandas. Comentarios invaluables dehuéspedes únicos como tú nos impulsan todos los días para mejorar nuestrosprocedimientos de servicio.Estaremos encantados de servirte una vez más en cualquiera de tus próximosviajes.Cordialmente,Leonardo BadilloAsistente de Dirección General

10/10 Sangat Bagus

Rosendo

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Muy limpia, todos amables Muy buen desayuno.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Leo pada tanggal 13 Apr 2024
Estimado HuéspedEs un placer tener la oportunidad de agradecerte el valioso tiempo invertido encompartir tu reciente experiencia. Estamos agradecidos por la preferencia alescogernos para servirte durante tu viaje a Cancún. Fue un honor cumplir con tusmás altas solicitudes y anticiparnos a tus demandas. Comentarios invaluables dehuéspedes únicos como tú nos impulsan todos los días para mejorar nuestrosprocedimientos de servicio.Estaremos encantados de servirte una vez más en cualquiera de tus próximosviajes.Cordialmente,Leonardo BadilloAsistente de Dirección General

8/10 Bagus

Luz María Muñoz

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Cerca del centro comercial.
Menginap 3 malam pada bulan April 2024
Tanggapan dari Leo pada tanggal 13 Apr 2024
Estimado HuéspedEs un placer tener la oportunidad de agradecerte el valioso tiempo invertido encompartir tu reciente experiencia. Estamos agradecidos por la preferencia alescogernos para servirte durante tu viaje a Cancún. Fue un honor cumplir con tusmás altas solicitudes y anticiparnos a tus demandas. Comentarios invaluables dehuéspedes únicos como tú nos impulsan todos los días para mejorar nuestrosprocedimientos de servicio.Estaremos encantados de servirte una vez más en cualquiera de tus próximosviajes.Cordialmente,Leonardo BadilloAsistente de Dirección General

10/10 Sangat Bagus

Kerica

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Wonderful stay except for the funny smell !! Old carpet
Menginap 4 malam pada bulan April 2024
Tanggapan dari Leo pada tanggal 13 Apr 2024
Dear GuestIt is my pleasure to have the opportunity to thank you for the valuable timeinvested regarding your recent experience at the property. We felt grateful for yourpreference in choosing us to serve you during your trip to Cancun. Invaluablefeedback from unique guests like you drives & teaches us every day to improveour service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant

10/10 Sangat Bagus

ANAI

Traveler bisnis, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Las intalaciones son excelentes al igual que la ubicación. Las habitaciones hermosas, gran vista y muy limpias y equipadas. A mejorar el Room Service. Lo mejor fue el personal de bellboys, estuvimos 7 dias con mi hija enferma y fueron muy muy atentos todo el tiempo. Mil gracias.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Leo pada tanggal 13 Apr 2024
Estimado HuéspedEs un placer tener la oportunidad de agradecerte el valioso tiempo invertido encompartir tu reciente experiencia. Estamos agradecidos por la preferencia alescogernos para servirte durante tu viaje a Cancún. Fue un honor cumplir con tusmás altas solicitudes y anticiparnos a tus demandas. Comentarios invaluables dehuéspedes únicos como tú nos impulsan todos los días para mejorar nuestrosprocedimientos de servicio.Estaremos encantados de servirte una vez más en cualquiera de tus próximosviajes.Cordialmente,Leonardo BadilloAsistente de Dirección General

10/10 Sangat Bagus

ALVARO

Disukai: Kebersihan
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Leo pada tanggal 13 Apr 2024
Dear GuestIt is my pleasure to have the opportunity to thank you for the valuable timeinvested regarding your recent experience at the property. We felt grateful for yourpreference in choosing us to serve you during your trip to Cancun. Invaluablefeedback from unique guests like you drives & teaches us every day to improveour service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant

10/10 Sangat Bagus

Duc

Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Leo pada tanggal 24 Apr 2024
Dear DucIt is my pleasure to have the opportunity to thank you for the valuable timeinvested regarding your recent experience at the property. We felt grateful for yourpreference in choosing us to serve you during your trip to Cancun. Invaluablefeedback from unique guests like you drives & teaches us every day to improveour service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant

10/10 Sangat Bagus

Alan

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Highly recommended hotel. Everyone and everything was perfect.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Leo pada tanggal 13 Apr 2024
Dear GuestIt is my pleasure to have the opportunity to thank you for the valuable timeinvested regarding your recent experience at the property. We felt grateful for yourpreference in choosing us to serve you during your trip to Cancun. Invaluablefeedback from unique guests like you drives & teaches us every day to improveour service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant

10/10 Sangat Bagus

Britt

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Our room had an odor upon arrival, and the gentleman who assisted us to room, immediately got us a room change, without hesitation. Next room was great, hotel was clean, should have stayed longer
Menginap 4 malam pada bulan Januari 2024
Tanggapan dari Leo pada tanggal 13 Apr 2024
Dear GuestIt is my pleasure to have the opportunity to thank you for the valuable timeinvested regarding your recent experience at the property. We felt grateful for yourpreference in choosing us to serve you during your trip to Cancun. Invaluablefeedback from unique guests like you drives & teaches us every day to improveour service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant

10/10 Sangat Bagus

ANAI

Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Leo pada tanggal 24 Apr 2024
Estimada AnaiEs un placer tener la oportunidad de agradecerte el valioso tiempo invertido encompartir tu reciente experiencia. Estamos agradecidos por la preferencia alescogernos para servirte durante tu viaje a Cancún. Comentarios invaluables de huéspedes únicos como tú nos guían y enseñan todos los días a mejorar nuestro servicio, es por ello que, si deseas detallarnos un poco más sobre la calidad del mismo que se te ofreció en relación a tu calificación, nos complacerá leerlo y compartirlo con los departamentos involucrados.Estaremos encantados de servirte una vez más en cualquiera de tus próximosviajes.Cordialmente,Leonardo BadilloAsistente de Dirección General

10/10 Sangat Bagus

Tameka Rashawn

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Leo pada tanggal 13 Apr 2024
Dear GuestIt is my pleasure to have the opportunity to thank you for the valuable timeinvested regarding your recent experience at the property. We felt grateful for yourpreference in choosing us to serve you during your trip to Cancun. Invaluablefeedback from unique guests like you drives & teaches us every day to improveour service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant

10/10 Sangat Bagus

ryan

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Guys!!! This is the place. Just do it, I advised so.
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Leo pada tanggal 13 Apr 2024
Dear GuestIt is my pleasure to have the opportunity to thank you for the valuable timeinvested regarding your recent experience at the property. We felt grateful for yourpreference in choosing us to serve you during your trip to Cancun. Invaluablefeedback from unique guests like you drives & teaches us every day to improveour service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant

10/10 Sangat Bagus

Jackiesha

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Absolutely perfect location. Safe located in a convenient area. Close to a beautiful beach that also contains two beach clubs. Loved the fact that they had free bikes, assessable to hotel guest. I had the top floor corner suite. Amazing views great breakfast. I also loved the fact that it’s connected to a shopping plaza with tons of restaurant options and even a hookah lounge. The area is my kind of area, safe and quiet away from all the nonsense from the strip but close enough that if you want to take an Uber it’s approximately 5 to 6 US dollars. hotel staff were really nice. Only issue I had was once with a front desk receptionist where he refused to give me a beach club pass stating that, they were at capacity. I ended up going with another hotel guest who was a friend of mine and literally barely anyone was there. Not sure what his issue was but I found that very strange and odd. I was upset at first, but brushed it off and enjoyed my stay.
Menginap 5 malam pada bulan Maret 2024
Tanggapan dari Leo pada tanggal 13 Apr 2024
Dear GuestIt is my pleasure to have the opportunity to thank you for the valuable timeinvested regarding your recent experience at the property. We felt grateful for yourpreference in choosing us to serve you during your trip to Cancun. Invaluablefeedback from unique guests like you drives & teaches us every day to improveour service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant

10/10 Sangat Bagus

fadi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Convenient place
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Leo pada tanggal 13 Apr 2024
Dear GuestIt is my pleasure to have the opportunity to thank you for the valuable timeinvested regarding your recent experience at the property. We felt grateful for yourpreference in choosing us to serve you during your trip to Cancun. Invaluablefeedback from unique guests like you drives & teaches us every day to improveour service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant

10/10 Sangat Bagus

Juan

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Buen hotel
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Leo pada tanggal 13 Apr 2024
Estimado HuéspedEs un placer tener la oportunidad de agradecerte el valioso tiempo invertido encompartir tu reciente experiencia. Estamos agradecidos por la preferencia alescogernos para servirte durante tu viaje a Cancún. Fue un honor cumplir con tusmás altas solicitudes y anticiparnos a tus demandas. Comentarios invaluables dehuéspedes únicos como tú nos impulsan todos los días para mejorar nuestrosprocedimientos de servicio.Estaremos encantados de servirte una vez más en cualquiera de tus próximosviajes.Cordialmente,Leonardo BadilloAsistente de Dirección General

8/10 Bagus

Donna

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
A great hotel in a great location. My only issue was the cost of the breakfast buffet- nearly $125 for three people!!
Menginap 5 malam pada bulan Maret 2024
Tanggapan dari Leo pada tanggal 13 Apr 2024
Dear GuestIt is my pleasure to have the opportunity to thank you for the valuable timeinvested regarding your recent experience at the property. We felt grateful for yourpreference in choosing us to serve you during your trip to Cancun. Invaluablefeedback from unique guests like you drives & teaches us every day to improveour service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant

10/10 Sangat Bagus

Alex

Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Leo pada tanggal 13 Apr 2024
Dear GuestIt is my pleasure to have the opportunity to thank you for the valuable timeinvested regarding your recent experience at the property. We felt grateful for yourpreference in choosing us to serve you during your trip to Cancun. Invaluablefeedback from unique guests like you drives & teaches us every day to improveour service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant

8/10 Bagus

Joaquin

Traveler bisnis
Disukai: Kebersihan, fasilitas
Todo bien
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Leo pada tanggal 21 Mar 2024
Estimado Joaquin Es un placer tener la oportunidad de agradecerte el valioso tiempo invertido encompartir tu reciente experiencia. Estamos agradecidos por la preferencia alescogernos para servirte durante tu viaje a Cancún. Fue un honor cumplir con tusmás altas solicitudes y anticiparnos a tus demandas. Comentarios invaluables dehuéspedes únicos como tú nos impulsan todos los días para mejorar nuestrosprocedimientos de servicio.Estaremos encantados de servirte una vez más en cualquiera de tus próximosviajes.Cordialmente,Leonardo BadilloAsistente de Dirección General

2/10 Sangat Buruk

Jessica

Bepergian bersama teman
Tidak Disukai: Kebersihan
Cancun Property. I will say it is a nice property we stayed here back in September 2023 and it was a whole lot cleaner. The shower seemed to have mold and both shower headed didn’t seem to have been cleaned at all. Also dont select beach view if you don’t want to see the beach. This resort doesn’t not offer any type of beach view. When I checked in I immediately addressed this issue because I feel like it is deceitful. They don’t have pictures from this view at all just the marina. When I was here back in September 2023 I had the marina view. So I called when I checked in and they stated they would take care of it tomorrow because they are currently full and I was understandable. The next day I go downstairs to speak about the false advertisement of this room and to move rooms to the marina view was $60 extra dollars a night or stay where I’m at so that I can see builds and construction. I ended up paying a $120 extra to move for 2 night and had to sign an upsell slip which just seemed out to me. No type of customer service in this situation. I will say Karen was extremely helpful when I needed to switch reservations.
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Leo pada tanggal 13 Apr 2024
Dear It is a pleasure to have the opportunity to thank you for taking the time to share your recent experience. We are grateful for your preference in choosing us to serve you during your trip to Cancun. In follow up to your request, I would like you to contact our team for further details of the situation that occurred, we will be happy to assist you.On behalf of the Renaissance team we apologize for not meeting your highest expectations.Yours sincerely,Leonardo BadilloAssistant General Manager

10/10 Sangat Bagus

Renee

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Nice property on the marina side, many dining options in the mall.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Leo pada tanggal 14 Mar 2024
Dear ReneeIt is my pleasure to have the opportunity to thank you for the valuable timeinvested regarding your recent experience at the property. We felt grateful for yourpreference in choosing us to serve you during your trip to Cancun. Invaluablefeedback from unique guests like you drives & teaches us every day to improveour service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant

2/10 Sangat Buruk

Manuela

Disukai: Kondisi & fasilitas properti
Tidak Disukai: Kebersihan, staf & layanan
Atención super mala
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Leo pada tanggal 13 Apr 2024
Dear It is a pleasure to have the opportunity to thank you for taking the time to share your recent experience. We are grateful for your preference in choosing us to serve you during your trip to Cancun. In follow up to your request, I would like you to contact our team for further details of the situation that occurred, we will be happy to assist you.On behalf of the Renaissance team we apologize for not meeting your highest expectations.Yours sincerely,Leonardo BadilloAssistant General Manager

10/10 Sangat Bagus

Kristin

Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Leo pada tanggal 13 Apr 2024
Dear GuestIt is my pleasure to have the opportunity to thank you for the valuable timeinvested regarding your recent experience at the property. We felt grateful for yourpreference in choosing us to serve you during your trip to Cancun. Invaluablefeedback from unique guests like you drives & teaches us every day to improveour service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant

10/10 Sangat Bagus

Demetria

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I celebrated my 40th birthday in Cancun and stayed at the Renaissance. The property is meticulously clean, staff is friendly and the margaritas are perfect!!! Because of the central location transportation was inexpensive.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Leo pada tanggal 14 Mar 2024
Dear DemetriaIt is my pleasure to have the opportunity to thank you for the valuable timeinvested regarding your recent experience at the property. We felt grateful for yourpreference in choosing us to serve you during your trip to Cancun. Invaluablefeedback from unique guests like you drives & teaches us every day to improveour service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant

10/10 Sangat Bagus

SILETE

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Everything is excellent except for grossly overpriced breakfast!
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Leo pada tanggal 14 Mar 2024
Dear SileteIt is my pleasure to have the opportunity to thank you for the valuable timeinvested regarding your recent experience at the property. We felt grateful for yourpreference in choosing us to serve you during your trip to Cancun. Invaluablefeedback from unique guests like you drives & teaches us every day to improveour service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant

10/10 Sangat Bagus

Kent, Mesa

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Beautiful property.
Menginap 4 malam pada bulan Februari 2024
Tanggapan dari Leo pada tanggal 14 Mar 2024
Dear KentIt is my pleasure to have the opportunity to thank you for the valuable timeinvested regarding your recent experience at the property. We felt grateful for yourpreference in choosing us to serve you during your trip to Cancun. Invaluablefeedback from unique guests like you drives & teaches us every day to improveour service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant

10/10 Sangat Bagus

Yvette

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Renaissance Hotel knows how to deliver excellent service! The location of this hotel is perfect for those who want to get away from the Loud & crazy scene of the other hotel zones. We always saw pilots and crew members check in at this hotel because they surely are also looking for a tranquil place to rest. And it reallyyy is. Our balcony view every morning of the Marina was Breathtaking. Let me suggest to also include the Breakfast Buffet , it will not disappoint. The breakfast is from their Hotel Restaurant called “Kaajal.” If you look on the Trip Advisor app, you’ll notice this restaurant received a Medal Badge for amazing food. Restaurants get this only if customers constantly give awesome ratings. And “Kaajal” restaurant is recognized for great ratings by customers. No wonder we enjoyed the breakfast! We felt like we were in Paradise! Let me get straight to the point. The day I arrived back home from my trip, I was already looking to see when I can come back to this same Hotel. And that’s how you know you had an Awesome experience. Thankyou!! ~book this Hotel with it’s breakfast buffet, it won’t disappoint
Menginap 5 malam pada bulan Februari 2024
Tanggapan dari Leo pada tanggal 14 Mar 2024
Dear Yvette,It is my pleasure to have the opportunity to thank you for the valuable timeinvested regarding your recent experience at the property. We felt grateful for yourpreference in choosing us to serve you during your trip to Cancun. Invaluablefeedback from unique guests like you drives & teaches us every day to improveour service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant

6/10 Cukup Baik

Beth

Disukai: Kebersihan, staf & layanan
updated nicely. Our coffee machine didn't work and the sewer gas smell in the room was quite noticeable. Too tired from traveling all day to complain...
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Leo pada tanggal 13 Apr 2024
Dear It is a pleasure to have the opportunity to thank you for taking the time to share your recent experience. We are grateful for your preference in choosing us to serve you during your trip to Cancun. In follow up to your request, I would like you to contact our team for further details of the situation that occurred, we will be happy to assist you.On behalf of the Renaissance team we apologize for not meeting your highest expectations.Yours sincerely,Leonardo BadilloAssistant General Manager

6/10 Cukup Baik

Sheila

Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Leo pada tanggal 13 Apr 2024
Dear It is a pleasure to have the opportunity to thank you for taking the time to share your recent experience. We are grateful for your preference in choosing us to serve you during your trip to Cancun. In follow up to your request, I would like you to contact our team for further details of the situation that occurred, we will be happy to assist you.On behalf of the Renaissance team we apologize for not meeting your highest expectations.Yours sincerely,Leonardo BadilloAssistant General Manager

10/10 Sangat Bagus

SARAH

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very pleasant staying in the hotel.
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Leo pada tanggal 14 Mar 2024
Dear SarahIt is my pleasure to have the opportunity to thank you for the valuable timeinvested regarding your recent experience at the property. We felt grateful for yourpreference in choosing us to serve you during your trip to Cancun. Invaluablefeedback from unique guests like you drives & teaches us every day to improveour service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant

10/10 Sangat Bagus

Santiago

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Ubicación y servicio
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Leo pada tanggal 14 Mar 2024
Estimado Santiago,Es un placer tener la oportunidad de agradecerte el valioso tiempo invertido encompartir tu reciente experiencia. Estamos agradecidos por la preferencia alescogernos para servirte durante tu viaje a Cancún. Fue un honor cumplir con tusmás altas solicitudes y anticiparnos a tus demandas. Comentarios invaluables dehuéspedes únicos como tú nos impulsan todos los días para mejorar nuestrosprocedimientos de servicio.Estaremos encantados de servirte una vez más en cualquiera de tus próximosviajes.Cordialmente,Leonardo BadilloAsistente de Dirección General

10/10 Sangat Bagus

Chantal

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The property was beautiful, clean and welcoming. Hotel is attached to shopping mall and restaurants. Our room had harbor views which were great. The gym was nice for morning workouts. The hotel breakfast was extremely expensive whether you had the buffet or from the menu. We did not plan on $40 breakfast each day. Overall wonderful expensive
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Leo pada tanggal 14 Mar 2024
Dear ChantalIt is my pleasure to have the opportunity to thank you for the valuable timeinvested regarding your recent experience at the property. We felt grateful for yourpreference in choosing us to serve you during your trip to Cancun. Invaluablefeedback from unique guests like you drives & teaches us every day to improveour service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant

10/10 Sangat Bagus

Kassem

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Leo pada tanggal 14 Mar 2024
Dear KassemIt is my pleasure to have the opportunity to thank you for the valuable timeinvested regarding your recent experience at the property. We felt grateful for yourpreference in choosing us to serve you during your trip to Cancun. Invaluablefeedback from unique guests like you drives & teaches us every day to improveour service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant

10/10 Sangat Bagus

Ken

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
To many lights in devices on the ceiling of the room. Made it hard to sleep unless you covered your eyes. You could hear the chairs from rooms above and next door sliding on the floor. Put small pads on each leg of the chairs to stop the sliding noise at all hours.
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Leo pada tanggal 1 Feb 2024
Dear Ken,It is my pleasure to have the opportunity to thank you for the valuable timeinvested regarding your recent experience at the property. We felt grateful for yourpreference in choosing us to serve you during your trip to Cancun. Invaluablefeedback from unique guests like you drives & teaches us every day to improveour service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant

10/10 Sangat Bagus

Dianne

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I struggled to select a great property in Cancun for weeks…EXCELLENT choice. Of course the rooms face the lagoon. The location is awesome. Puerto Cancún has everything and the Renaissance is a premier property right in the midst. No car needed. Took buses to the entertainment areas, ferries, water sports, all you need for a fabulous vacation is just down the road. While we’re up and down the strip everyday…and we were very very glad we chose the Renaissance… professional staff, responsive, engaged and the views are spectacular!! Would absolutely recommend!!
Menginap 4 malam pada bulan Januari 2024
Tanggapan dari Leo pada tanggal 1 Feb 2024
Dear Dianne,It is my pleasure to have the opportunity to thank you for the valuable timeinvested regarding your recent experience at the property. We felt grateful for yourpreference in choosing us to serve you during your trip to Cancun. Invaluablefeedback from unique guests like you drives & teaches us every day to improveour service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant

10/10 Sangat Bagus

Shamein

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
LOVED this place. It was peaceful and everything seemed very close. Loved the atmosphere and everyone was very friendly.
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Leo pada tanggal 1 Feb 2024
Dear Shamein,It is my pleasure to have the opportunity to thank you for the valuable timeinvested regarding your recent experience at the property. We felt grateful for yourpreference in choosing us to serve you during your trip to Cancun. Invaluablefeedback from unique guests like you drives & teaches us every day to improveour service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant

10/10 Sangat Bagus

CARLOS

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
El hotel se ve muy nuevo y moderno, está, prácticamente dentro de la Plaza Puerto Cancún, la cual es de lo más nuevo en centros comerciales, con restaurantes finos y de todos tipo, hay Oxxo y Starbucks. Las habitaciones son de dos tipos, las que dan al océano y las que dan a la marina. Camas, ropa de cama y almohadas, excelentes. Baño, con aditamentos modernos y de buena calidad, muy bonitos. Personal muy amable. Muy recomendable este hotel, sobretodo para ir a la Plaza Puerto Cancún y para ir al centro, y al boulevard Kukulkán.
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Leo pada tanggal 1 Feb 2024
Estimado Carlos,Es un placer tener la oportunidad de agradecerte el valioso tiempo invertido encompartir tu reciente experiencia. Estamos agradecidos por la preferencia alescogernos para servirte durante tu viaje a Cancún. Comentarios invaluables de huéspedes únicos como tú nos guían y enseñan todos los días a mejorar nuestro servicio, es por ello que, si deseas detallarnos un poco más sobre la calidad del mismo que se te ofreció en relación a tu calificación, nos complacerá leerlo y compartirlo con los departamentos involucrados.Estaremos encantados de servirte una vez más en cualquiera de tus próximosviajes.Cordialmente,Leonardo BadilloAsistente de Dirección General

10/10 Sangat Bagus

CARLOS

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Leo pada tanggal 24 Jan 2024
Estimado CarlosEs un placer tener la oportunidad de agradecerte el valioso tiempo invertido encompartir tu reciente experiencia. Estamos agradecidos por la preferencia alescogernos para servirte durante tu viaje a Cancún. Fue un honor cumplir con tusmás altas solicitudes y anticiparnos a tus demandas. Comentarios invaluables dehuéspedes únicos como tú nos impulsan todos los días para mejorar nuestrosprocedimientos de servicio.Estaremos encantados de servirte una vez más en cualquiera de tus próximosviajes.Cordialmente,Leonardo BadilloAsistente de Dirección General

6/10 Cukup Baik

Destini

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Leo pada tanggal 24 Jan 2024
Dear DestiniIt is a pleasure to have the opportunity to thank you for taking the time to share your recent experience. We are grateful for your preference in choosing us to serve you during your trip to Cancun. In follow up to your request, I would like you to contact our team for further details of the situation that occurred, we will be happy to assist you.On behalf of the Renaissance team we apologize for not meeting your highest expectations.Yours sincerely,Leonardo BadilloAssistant General Manager