Cap Cana hotel guide. Occidental hotel in Cap Cana, Punta Cana

"This is a beautiful resort. Our room smelled weird on arrival but everything else about the room was nice, view etc. The staff is all incredibly kind and were great with my teen sons, throwing a baseball and playing volleyball. On our next visit we would definitely upgrade to a preferred room as there are more food choices at that level. I don't love buffets and that is the main food choice available for breakfast and lunch. There is a great coffee shop though that sells sandwiches and pastries and cakes that we started going to instead of the buffet and that worked out great. We loved sitting on the beach, we could always find seats with shade and there was a great breeze."

" Worst experience ever. From the very beginning, “no” seemed to be the staff’s favorite word. We were constantly told that reservations were unavailable and that the restaurant would be fully booked for days. It felt unwelcoming and frustrating. However, I want to highlight Ricardo, Alejandro, and Frank, who provided the best customer service during our stay. They truly made an effort to help us with everything, including finding a way to get us into the restaurant despite being told it was impossible—especially Lilly, who went above and beyond. Unfortunately, the overall experience was very disappointing. At checkout, when we expressed our concerns, the response we received was dismissive, suggesting it was “probably our perception because we were Hispanic,” which was extremely inappropriate and concerning. My friends and I traveled from Florida with high expectations, but we left feeling let down. This hotel seems to focus more on appearances than on genuine hospitality and respectful customer service. "

"Every single part of our trip there was amazing The resort , the staff , food and drink , activities etc NOT ONE COMPLAINT "

"Our stay at Casa Don Luis in the Dominican Republic was simply amazing. The place is beautiful, with a warm and welcoming atmosphere that makes you feel at home from the very first moment. The food was absolutely delicious, prepared with great care and authentic flavor. Every detail reflects quality and dedication. What truly made the experience special was the staff—they were incredibly kind, attentive, and helpful. Their hospitality made our stay even more memorable. I highly recommend this place 100%. It’s perfect for relaxing, enjoying, and creating special memories. I would definitely come back!"

"Excellent resort. Near the airport. Friendly staff. Comfortable room. Great food. Plenty of restaurants and bars. Connected to the other Hyatt with the water park. "

"As Marriott brand loyalists we were severely disappointed in our recent stay at St.Regis Cap Cana. As a family we travel to multiple luxury hotels under this brand such as Ritz Carlton, St.Regis and JW Marriott per year so we are very familiar with the brand. I became alarmed prior to arrival given the lack of response or delayed response from the concierge via email. Upon check it this became even more concerning…. No warm welcome, no welcome drink etc, Through our stay the lack of service only grew. Out first dinner on property we were told our table wasn’t ready when the restaurant was almost empty then when seated I alerted them of a gluten allergy and they asked what gluten was, then when I explained the server asked what wheat was. The breakfast food was always cold and lacking variety. Had we not prepaid it we would not have returned. We quickly shifted the remained of our lunch and dinner reservations off property at Eden Roc which was more up to par. We had a butler with our room type. This wasn’t like any butler we had had at other properties. We had to ask multiple times for simple requests like towels and ice. The customer service is just severely lacking at this resort. We have never encountered this before especially a St.Regis. It truly felt like we were a bother to the staff other than the St.Regis bar staff that went above and beyond. This is such a shame given it’s such a beautiful property. I feel like I let my family down with selecting this property. "

"Very nice and large studio with a kitchenette that includes a sink, microwave, small fridge and a 2 burner electric stove. Utensils, glassware and some pots and pans provided. AC works great. Large bath. Very clean except for a dusty porcelain tile floor. Beachfront with great view, quiet and secure and conveniently located 10 minutes from the airport. A little far from where most restaurants are located so that a taxi or golf car rental is needed. There are however 3 casual restaurants within walking distance. There is a small grocery store within Cap Cana that needs a taxi or golf cart ride. A larger well stocked supermarket is located outside Cap Cana on the way from the airport. There are a large pool and a small kids pool."

"Worth the money - great room, great service and great food options. Pools and Beach were amazing and well maintained"

"The property was beautiful. The food was good as well and the staff was extremely attentive polite and fun! "