Search Hotels Near Cenote Esmeralda, Bacalar

"nicest hotel, good design, great food , super friendly staff, highly recommended"

"Great restaurant and service from Miguel and Benjamin! Room was spacious and clean, lovely pool and views of the lake with sitting areas and access to the lake . "

"Fast internet, clean room, turn down evening service and complimentary sweet treat, on our anniversary they left a nice note and 2 special treats for us."

"They need a lil more parking space , and they tried to clean my room at almost 3 pm ( I was taking a nap) I had to ask for towels and toilet paper , then they rush me for my check out, the guy at the office told me that the owner of the place get upset when ppl leave the place after check out time. Workers need more training. "

"Esta ideal para relajarse"

"Súper recomendable; sin duda volvería a regresar. La atención de todo el personal es excelente. La comida del restaurante muy buena. Las instalaciones en general están muy bien, limpias y con buen mantenimiento. 100% lo recomiendo."

"Friendly staff and clean room. Food was delicous. We loved their nachos with aracherra."

"Good scenic location and very comfy bed. Staff were not very friendly, especially the older porter who was decidedly grumpy! We thought we had paid in advance only to be told we owed the amount on arrival. We were told it was a 20 minute walk into town but it was over half an hour. The place needed a lot of tlc including tatty chairs on our balcony and broken tiles on the floor. Our shower sprayed water everywhere, flooding the bathroom. No hairdryer or fridge."

"The cabanas are a sub-standard option. - No key for the cabana rooms. This is a huge issue to me that was not expected. I asked for the key and was told these rooms do not have a key. The night clerk pointed at a security camera that covers the cabanas area and said there is no need to lock as they have security. I could not leave anything in the room as a result. I had a car rental so that was not a massive problem. If I was a backpacker it would have been. There are lock - A-frame style with a thatched roof which is fine. The walls made of vertical sticks with 1+ cm gaps in between is not. They do have the interior lined with mosquito nets. Overall just very shoddy builds and shabby condition. Rooms are small - just room for the bed and two small side tables. Ok if you are solo and/or packing light. The patios are cute - two chairs and a table. However, they face the other villas and are about 3-4 meters apart so it suits extroverts better possibly. - Sheets were clean but there was loose dirt/lint/dust on the sheets, pillowcases and on the blanket. - Washroom facilities are atrocious. The toilets do not have seats - nasty anywhere in the world! - Bathrooms were not overly clean; bring sandals if you use the shower - I chose to swim in the lagoon instead. How bad? I was exhausted the first of the two nights I stayed there but skipped the shower and using the toilet. Then packed up in the morning and chose to sleep in the car for the 2nd night instead!!! "