Search Hotels Near Cinemark Tinseltown Houston 290, Houston

"There were cockroaches in the lobby by elevator and one by the room door"

"This place was exactly what we needed when we needed something quick and affordable. They were able to accommodate our last-minute request in the evening. The room had a small kitchen, bed, and full bathroom. They respond to concerns quickly. We had an issue one day with the refrigerator and they sent someone right up to fix it. Yeni, the manager was fantastic. We ended up booking more days because it was so convenient and had everything that we needed to be comfortable."

"The room had one towel, one hand towel. The room I booked was a 2 bed room. Everything else had sets of 2. Cups, coffee etc. when I tried to call the desk the phone didn’t work. Went downstairs to find the person manning the desk doesn’t have access to towels as well as the cleaning people went home for the day. I was told to check the pool area for extra towels only to find a bunch of dirty towels everywhere. The guy was able to get towels from another room and give me. This happened pretty much every day for my 3 day trip. The room wasn't cleaned when I asked for new sheets they just reused the same sheets(makeup stain on the pillow case). My mom got Keurig sickness from a dirty keurig in the room. When we ask the cleaning lady for new cups not only did she have her AirPods in but she told us to clean them in the bathroom sink…When I told her the cups were dirty and we wanted new ones she sighed took the cups and came back maybe 5 minutes later with thanked her and she said yep and walked away. Last day im on a different floor to use the ice machine (only levels 5 and 7 had them) the elevator opened partially while still in the elevator I hit the emergency button. No one came my mom and I had to push/pull the doors open. After telling the manager everything she refunded us for just a day. The guy manning the desk overnight did his best with what he had even though he didn’t have the tools for success and he was very nice. They only got 3 stars for the pool alone."

"Great customer service and great cleaning services"

"Horrible experience never recommending anyone"

"The internet was pretty slow and the complementary breakfast was a few granola bars and when I put the half and half in my coffee it curdled making me think it was pretty old"

"Rooms are renovated.cleaner and more space."

"Great staff"

"My room was missing a full size mirror. "