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"Customer service was very good, and it's a great hotel. The only issue was the power outage and emergency evacuation. My husband is elderly, and he had a lot of trouble making it outdoors in the dark stairwell, with people pushing, etc. He had a few bumps and bruises. Then we stood outside in the very cold weather and no announcement was made on when to come back in. I think staff did their best in a difficult situation, but it seemed like confusion and lack of coordination on what exactly to do -- including how to gain entry into our room again with our key. Again, appreciate the staff trying to do what they could. "

"The front desk clerk Rico was very nice"